Wakefit Hiring For Manager - Refurbishment Ops in Bangalore.

Role Summary:

central refurbishment function

This is a highly cross-functional role involving coordination with the factory, quality, central warehousing, regional logistics teams, and customer experience.

Key Responsibilities:

Refurbishment Process Management

• Design and implement SOPs for consistent refurbishment of furniture across all hubs (damage handling, re-assembly, quality control).
• Ensure

  TAT (Turnaround Time)

  targets are met for all refurbished SKUs.
• Maintain a real-time tracker of pending refurbishments by hub, SKU, and age.
  

Parts & Materials Coordination

• Forecast and raise accurate parts requirements from the factory based on hub-level damage/refurbishment patterns.
• Coordinate timely dispatch and replenishment of parts to hubs.
• Minimize mismatch or overstock of spare parts across locations.
  

Loss & Leakages Control

• Implement systems to track and control:
• Lost/missing/damaged parts
• Refurbished items lost in transit or wrongly scrapped
• Own loss metrics and drive root-cause analyses for discrepancies.
  

Quality Assurance

• Define refurbishment quality standards jointly with QC team.
• Ensure refurbished items meet acceptable aesthetic and functional standards before dispatch to customers.
• Set up hub audits and post-refurb QC sampling processes.
  

Data & Reporting

• Create dashboards to track:
• TAT by SKU/hub
• Part consumption
• Losses & rework %
• Refurbishment returns rate
• Drive continuous improvement through data-led insights.
  

Key Metrics / KPIs:

• % of refurbishments completed within SLA
• Refurbishment success rate (items cleared post QC)
• Parts availability vs demand match rate
• Loss rate (of parts and refurbished inventory)
• % of returned/damaged items successfully refurbished
  

What Were Looking For:

Must-Have:

• 6-8 years of experience in

  supply chain operations

  , with a strong track record in repair/refurbishment/returns processing, preferably in

  furniture, electronics, or auto components

  .
• Experience managing

  multi-location refurbishment or repair teams

  .
• Exposure to

  inventory control, quality systems, and parts planning

  .
• Excellent cross-functional coordination and stakeholder management skills.
• Strong analytical and process design orientation.
  

Good-to-Have:

• Understanding of furniture assembly, material types (wood, MDF, metal joints, etc.)
• Hands-on experience working with WMS/ERP systems for returns or part tracking.
• Experience in a

  D2C or e-commerce

  environment.