Wakefit Hiring For Manager - Refurbishment Ops in Bangalore. Wakefit Innovations

6.0 - 10.0 years

8 - 15 Lacs

Bengaluru

Work from Office

Role Summary: We are looking for a strong operations leader to head our central refurbishment function for furniture. This role will be responsible for institutionalizing best-in-class processes for refurbishing damaged/returned furniture products across our supply chain, ensuring timely refurbishment, maintaining quality standards, minimizing inventory/parts loss, and enabling cost-effective recovery of value from returned or damaged products. This is a highly cross-functional role involving coordination with the factory, quality, central warehousing, regional logistics teams, and customer experience. Key Responsibilities: Refurbishment Process Management Design and implement SOPs for consistent refurbishment of furniture across all hubs (damage handling, re-assembly, quality control). Ensure TAT (Turnaround Time) targets are met for all refurbished SKUs. Maintain a real-time tracker of pending refurbishments by hub, SKU, and age. Parts & Materials Coordination Forecast and raise accurate parts requirements from the factory based on hub-level damage/refurbishment patterns. Coordinate timely dispatch and replenishment of parts to hubs. Minimize mismatch or overstock of spare parts across locations. Loss & Leakages Control Implement systems to track and control: Lost/missing/damaged parts Refurbished items lost in transit or wrongly scrapped Own loss metrics and drive root-cause analyses for discrepancies. Quality Assurance Define refurbishment quality standards jointly with QC team. Ensure refurbished items meet acceptable aesthetic and functional standards before dispatch to customers. Set up hub audits and post-refurb QC sampling processes. Data & Reporting Create dashboards to track: TAT by SKU/hub Part consumption Losses & rework % Refurbishment returns rate Drive continuous improvement through data-led insights. Key Metrics / KPIs: % of refurbishments completed within SLA Refurbishment success rate (items cleared post QC) Parts availability vs demand match rate Loss rate (of parts and refurbished inventory) % of returned/damaged items successfully refurbished What Were Looking For: Must-Have: 6-8 years of experience in supply chain operations , with a strong track record in repair/refurbishment/returns processing, preferably in furniture, electronics, or auto components . Experience managing multi-location refurbishment or repair teams . Exposure to inventory control, quality systems, and parts planning . Excellent cross-functional coordination and stakeholder management skills. Strong analytical and process design orientation. Good-to-Have: Understanding of furniture assembly, material types (wood, MDF, metal joints, etc.) Hands-on experience working with WMS/ERP systems for returns or part tracking. Experience in a D2C or e-commerce environment.

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