Waiter/ Captain / Order Taker

Purpose:

To provide exceptional dining service to guests, ensuring a memorable experience through attentive service, accurate order taking, and effective communication with the kitchen and other staff members.

Key Responsibilities:

1. Guest Service

   :
• Greet guests warmly and provide them with menus, explaining daily specials and promotions.
• Attend to guests' needs promptly and courteously, ensuring a high level of customer satisfaction.

2. Order Taking

   :
• Accurately take food and beverage orders from guests, ensuring all special requests and dietary restrictions are noted.
• Repeat orders back to guests for confirmation to avoid any misunderstandings.

3. Food and Beverage Knowledge

   :
• Maintain comprehensive knowledge of the menu, including ingredients, preparation methods, and presentation.
• Make recommendations for food and beverage pairings to enhance the dining experience.

4. Service Execution

   :
• Serve food and beverages to guests in a timely and professional manner, ensuring proper presentation and attention to detail.
• Monitor guest satisfaction throughout the meal and address any concerns or requests promptly.

5. Collaboration

   :
• Work closely with kitchen staff to ensure timely and accurate order delivery.
• Communicate effectively with team members to coordinate service and maintain a smooth workflow.

6. Table Management

   :
• Set up and clear tables efficiently, ensuring cleanliness and organization in the dining area.
• Prepare tables for the next guests, including resetting cutlery and condiments.

7. Billing and Payment

   :
• Present the bill to guests accurately and process payments in accordance with hotel policies.
• Handle cash and credit transactions securely and responsibly.

8. Training and Mentorship

   :
• Assist in training new staff members on service standards and procedures.
• Lead by example, demonstrating best practices in guest service and teamwork.

Qualifications:

• Education

  : High school diploma or equivalent; additional hospitality training is a plus.

• Experience

  : Previous experience in a similar role within the hospitality industry is preferred.

• Skills

  :
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic math skills for handling payments and billing.

  Role & responsibilities

Preferred candidate profile