VP/AVP-Remediation Coordination Leader

Key Responsibilities:

Provide visionary leadership to an organization made up of multiple teams representing each key functional area, ensuring strong collaboration, accountability, and alignment. Unify and scale a decentralized remediation function into a high-performing, collaborative, enterprise-wide team.

Serve as the enterprise expert in the delivery of complex, cross-functional remediation initiatives, accountable for successful outcomes across the organization.

Architect, build, and refine the delivery framework for all consumer remediation initiatives, incorporating agile methodologies to enable rapid adaptation, transparency, and continuous improvement.

Establish and oversee comprehensive monitoring and escalation protocols to proactively identify risks, resolve issues, and facilitate effective governance.

Ensure consistent, timely, and transparent updates to all relevant stakeholders, enabling alignment, trust, and shared accountability.

Effectively resolve competing priorities across multiple business functions, using a combination of creative problem-solving and diplomacy to achieve optimal outcomes.

Develop innovative strategies and processes to support the new remediation policy, fostering an environment of change management and ongoing process optimization.

Act as the principal liaison for all senior-level escalations and governance-related issues, representing remediation in leadership forums and executive discussions.

Collaborate closely with cross-functional stakeholders and senior executives to drive best-in-class remediation outcomes and champion organizational change.

Support regulatory, Internal Audit and various oversight and governance requests.

Qualifications/Requirements:

Bachelors degree in Business Management, Operations, or related discipline with 7+ years of consumer servicing leadership experience; in lieu of degree, minimum of 11+ years of experience in financial services

8+ years of experience leading large strategic initiatives and transformative projects

5+ years of experience in a heavily regulated financial services environment

Flexibility to be available for in person engagement activities such as business or team meetings, hosting round tables; as well as remote events as needed.

Proven ability to direct employees across multiple locations and operations and work in a matrix-type organization.

Desired Characteristics:

Demonstrated success in leading cross-functional teams and managing large-scale projects within a highly regulated industry

Strong knowledge and experience in the Banking industry

Experience with control & risk frameworks

Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts

Action and detail oriented, excellent organization and prioritization skills

Strong communication and presentation skills, with the ability to interact at all levels with both internal and external stakeholders

Strong leadership and influencing skills

Demonstrated ability to work with third party vendors and solution providers