VP - Global Delivery Head Observability Platform

1. Strategic Leadership

• Define and drive the delivery roadmap for the observability platform across enterprise clients.
• Align delivery strategies with product and go-to-market goals.
• Drive adoption and expansion of the product through strategic engagement plans.

2. Customer Delivery Management

• Own the delivery lifecycle: onboarding, implementation, integration, optimization, and support.
• Ensure timely and effective delivery of observability solutions tailored to customer environments (e.g., Kubernetes, hybrid cloud, microservices).
• Act as the final line of accountability for resolving critical delivery and performance challenges.
• Be willing to travel domestically and internationally to front end the Delivery engagement and to meet potential customers as deemed necessary
• Lead delivery forecasting, capacity planning, and operational cadence for enterprise rollouts
• Ensure regulatory, audit, and compliance alignment for sensitive BFSI programs

3. Team and Program Management

• Lead and mentor a team of technical program managers, implementation engineers, expert services, SREs and support staff.
• Develop standardized delivery playbooks, KPIs, and SLA tracking mechanisms.
• Coordinate with PMO, DevOps, and Engineering for release and upgrade cycles.
• Collaborate closely with product, engineering, QA, and integration teams to unblock delivery challenges and influence roadmap prioritization

4. Stakeholder Communication

• Act as a trusted advisor to customer leadership (CIOs, Heads of Infra/SRE).
• Present observability outcomes (dashboards, metrics, traces, events) and value realization.
• Report regularly to internal leadership on delivery health and customer satisfaction.

5. Process Optimization

• Institutionalize best practices in Observability (APM, infrastructure monitoring, distributed tracing, log analytics, synthetic monitoring, etc.).
• Drive continuous improvements in onboarding, automation, and proactive monitoring strategies