Solution Engineer

Job Description

Join Our Journey at VuNet At VuNet, were at the forefront of developing an innovative Business Observability platform. Our approach integrates big data and machine learning to revolutionize how customer journeys are monitored and user experiences enhanced. Our cutting-edge solutions are transforming digital payment experiences for major financial institutions, fostering financial inclusion nationwide. In our dynamic environment, we encourage our teams to tackle challenging customer and business issues. We value creativity and efficiency, rapidly transforming brilliant ideas into exceptional products that our customers adore. Our approach is grounded in teamwork, with cross-functional groups delving into details and engaging in constructive debates, all united by our mission to establish VuNet as a leader in the tech product industry. What You Can Make Happen Emphasize customer painpoints, be a customer advocate and work with customers to understand their Business, applications and IT landscape to provide vast insights using the platform to improve and optimize the business and infrastructure. Make day-to-day operations smoother, maximize efficiency and provide best RoI (Return on Investment) to customer. Design and deliver solutions for unified visibility, Application & Infra observability and analytics. Are you ready to be a part of VuNets trailblazing team? Join us and contribute to making a positive impact on the world. Roles & Responsibilities The Job roles are broadly classified into 4 major categories Product Implementation & Support Solution Design & Integrations Customer Success & User Adoption Presentation Skills & Delivery Sensitivity Implementation & Support Assist customers in the deployment and configuration of our products, ensuring a smooth and successful implementation. Provide technical support and troubleshooting assistance during and after the implementation phase. Conduct training sessions for customers to help them fully utilize our products. Solution Design & Integrations Analyze customer requirements and design tailored solutions using our products. Work with product management and engineering teams to communicate customer feedback and influence product development. Create detailed technical specifications, architecture diagrams, and integration plans. Customer Success & User Adoption Build and maintain strong relationships with customers, acting as a trusted advisor on technical matters. Monitor customer satisfaction and provide proactive support to ensure ongoing success with our products. Collaborate with customer success and support teams to address any technical issues or concerns. Active Listening, Adapting to change, Customer-First mindset. Look for Upsell, Expansion & Opportunities. Presentation Skills & Delivery Sensitivity Problem Solving, Time Management, Effective Prioritization, Customer Relationship Management. Presenting progress, updates, and outcomes to stakeholders. Diagnosing and resolving technical issues that arise during implementation. Effective Stakeholders & Management Communication. Skills & Experience Desired Technologies At least 3+ years of experience in IT Infrastructure APM, Observability or Monitoring tools Basic-Network, DB, Transactions Application-JMX, Instrumentation ELK Stack, Big Data Concepts Scripting - Python, Bash Basic-Docker, Kubernetes Cloud Concepts [AWS,GCP,Azure] Preferred Technologies Any Cloud/Linux Certifications Ansible, Terraform or Any Automation tools Containerization - Docker, K8s NoSQL Databases HyperScale DB, ClickHouse DB Creating/optimizing DB Queries Performance finetuning. Good to Have CKA certification - Certified Kubernetes Administrator