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Movate Technologies
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Voice Process Executive- Fresher's Hindi and English-technical support

Voice Process Executive- Fresher's Hindi and English-technical support

Movate Technologies

0 years

2 Lacs

chennai

Posted:16 hours ago| Platform:

Apply

Skills Required

hindi speaking hindi call center day shift domestic voice process domestic bpo voice process technical customer support technical troubleshooting technical support l1 technical voice inbound voice process domestic voice technical support technical support voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position : Trainee L1

Designation : Trainee

Experience : Fresher

Job Location : Chennai Ambit IT Park Ambattur.

Job Responsibilities:

Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product, Codes and Configuration issues
Ensure consistent customer satisfaction
Document all communication with customers in the CRM
Interface with international customers
Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Qualification:

Graduate

Technical skills:

Should have basic knowledge on Wireless Router, Range Extender, Wireless Adapter, SOHO Switch, xDSL Modem, Smart Plug, Smart home devices, IP Cam, Business Switch, Business Wi-Fi
Basic knowledge on Wireless Networking and Troubleshooting Network related issues
Good Knowledge on Windows/ Mac/ Linux Operating Systems
Good communication skills in Hindi (mandatory) and English.
Exceptional Probing Skills
Good Comprehension, Listening and Communication skills

interested candidate please send your resume to nikhil.dhansinghmohta@movate.com OR WhatsApp @7305620366

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