Voice Process

Career Mission

1 - 5 years

1 - 5 Lacs

Gurgaon Haryana India

Posted:18 hours ago| Platform: Foundit logo

Apply

Skills Required

Customer service Clear communication Call Handling Problem-solving Active Listening Inbound call handling Outbound call handling Conflict Resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound and outbound calls to assist customers with their queries, complaints, or requests.
Provide accurate information about products/services, resolve issues, and offer solutions to customer problems.
Maintain a positive and professional attitude when interacting with customers.
Follow communication scripts and guidelines to ensure consistency and accuracy.
Meet performance targets such as call resolution time, customer satisfaction, and service levels.
Document all customer interactions, follow-up actions, and resolutions.
Provide feedback and suggest improvements for enhancing customer service processes.
Handle customer escalation and ensure timely resolution of complex issues.
Maintain knowledge of company products, services, and policies to effectively assist customers.
Stay updated on any changes in services, procedures, or customer-facing initiatives.

More Jobs at Career Mission

Hiring For Voice Process | International Voice | Hyderabad ! 29 k CTC

Hyderabad

Experience: Not specified

INR 2 - 3 Lacs

Hiring For Airbnb Process | International Voice | Hyderabad ! 29 k CTC

Hyderabad

Experience: Not specified

INR 2 - 3 Lacs

Hiring For Airbnb Process ( Semi Voice Process ) !! 3.75 lpa

Hyderabad

Experience: Not specified

INR 2 - 3 Lacs

Hiring For Day Shift !! Salary Upto 40k !! Delhi !! Sales Process

Noida, Delhi / NCR

Experience: Not specified

INR 2 - 5 Lacs

Hiring Fresher ! International Customer Service ! US Voice ! 21k

Gurgaon/Gurugram

Experience: Not specified

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.