Voice Process

Job Summary:

We are looking for a motivated and customer-focused professional with 1–3 years of experience in voice-based customer service or telesales. The ideal candidate should have excellent communication skills, problem-solving ability, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Handle inbound and/or outbound customer calls in a professional manner.
• Provide accurate information and resolve customer queries efficiently.
• Maintain detailed records of customer interactions in the CRM system.
• Meet or exceed daily/weekly/monthly targets (such as call handling time, customer satisfaction, or sales conversion).
• Escalate unresolved issues to the appropriate departments.
• Adhere to company policies, call quality standards, and compliance guidelines.
• Collaborate with team members to improve customer service processes.

Required Skills & Qualifications:

• Education: Graduate in any discipline (preferred).
• Experience: 1–3 years in a voice process (inbound/outbound/customer service/sales/technical support).
• Excellent verbal communication skills in English (and other regional languages if required).
• Strong listening and problem-solving abilities.
• Good computer skills; familiarity with CRM tools is a plus.
• Willingness to work in rotational shifts (including night shifts if applicable).
• Positive attitude, team spirit, and strong customer focus.

Preferred Skills (Good to Have):

• Experience in international BPO or customer support.
• Knowledge of call center metrics and quality assurance processes.
• Multilingual proficiency.

Compensation:

• Competitive salary based on experience.
• Incentives/performance bonuses.
• Additional benefits as per company policy.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person