Voice n Accent Trainer| VnA | Noida

Dear Candidate,

Noida

Any

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Key Responsibilities:

1. Conduct

   Voice & Accent Training programs

   for new hires and existing employees.
2. Deliver modules on

   Voice and Accent,

   spoken& written English, grammar, neutral accent, intonation, email writing, and professional communication

   .
3. Facilitate

   pre- and post-assessments

   and maintain training effectiveness scores.
4. Create and update content, exercises, and training aids to ensure relevance and engagement.
5. Provide

   individual feedback and coaching

   to improve trainees' spoken and written communication.
6. Collaborate with Ops and Quality teams to

   identify voice and accent training/letter writing needs

   and create

   customized learning plans

   .
7. Track progress and maintain training MIS, reports, and feedback logs.
8. Should be able to conduct back to back batches and provide floor support on Language and Voice and accent training

Key Skills & Competencies:

1. Excellent command over

   English language (written and spoken)

2. Expertise in

   English Voice and Accent

   (

   phonetics, MTI reduction, intonation, and global accents)

3. Strong

   email etiquette and business writing

   skills
4. Interactive training style with

   classroom and virtual facilitation

   experience
5. Should have been part of Voice and Accent team in a BPS/BPO industry for at least 2 years
6. Hands on expertise on tools like Versant, Meritrac etc
7. Should be able to evaluate staff on written English language & V&A parameters and customized interventions to improve them
8. Empathetic, patient, and adaptable with good interpersonal skills
9. Excellent facilitation skills
10. Knowledge of tools like

    MS Office and feedback tools

Total Experience Expected: 05-08 years

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Regards

SPARK CONSULTANCY