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1.0 - 4.0 years

3 - 5 Lacs

Kolkata

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Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

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2.0 - 3.0 years

4 - 4 Lacs

Jaipur

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Profile Overview As the Customer Support Team Lead at Voylla, youll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. Youll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers. Key Responsibilities Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets. Performance Monitoring Track and analyze metricssuch as CSAT, response time, resolution rateand deliver actionable insights. Escalated Issue Resolution Take ownership of complex customer complaints, ensuring prompt, empathetic, and professional outcomes. Return & Exchange Management Oversee the end-to-end returns/exchange process), coordinate with logistics/warehouse, and ensure seamless customer satisfaction. Training & Development Develop & deliver training sessions to elevate team capabilities in product knowledge, communication, and CRM usage. Process Improvement Identify and optimize workflowssuch as ticket routing, self-service content, or returns policyto elevate efficiency and customer experience. Cross-functional Collaboration Work closely with Product, Quality, and Warehouse teams to ensure quick issue resolution and rollout of service improvements. Reporting & Documentation Generate regular reports on performance, escalations, returns, and resolutions. Maintain up-to-date knowledge-base articles and SOPs. Skills & Qualifications Leadership & Management Proven ability to lead, coach, and inspire a customer support team. Customer Service Strong grasp of support operations, escalations, and quality standards. Communication Excellent verbal & written Englishmust be empathetic, clear, and persuasive with customers. Analytical & Data-driven Comfortable extracting insights from dataCSAT, ticket volume, resolution trends. Conflict Resolution Calm under pressure, adept at resolving escalations tactfully. Tools Proficiency Familiarity with CRM systems and Microsoft Office Suite. Organizational Skills Strong scheduling, prioritization, and multitasking abilities in a fast-paced retail environment. Training & Coaching Experience designing and delivering training and providing regular performance feedback. Educational Background Bachelors degree ideally in Business, Communication, or related field. Experience 2-3 years in customer support, including at least 1 year in a leadership role. What a Typical Day Looks Like Morning huddle to review KPIs (ticket count, backlog, CSAT) and assign priorities. Monitor escalations, intervene when needed. Conduct one-on-ones or coaching sessions with team members. Analyze daily performanceidentify trends or training needs. Lead cross-department syncs on escalations or process issues. Oversee returns/exchange queue, resolve pending issues. Update knowledgebase; refine SOPs. Review and finalize scheduling and shifts. Soft Skills Communication Clear, concise verbal and written interactions; active listening and empathy Empathy & Emotional Intelligence Understanding customer emotions and staying calm under pressure Adaptability & Multitasking Handling changing priorities and multiple tasks at once Problem-Solving & Conflict Resolution Diagnosing issues and mediating escalations calmly Hard Skills (with Excel focus) CRM & Helpdesk Tools Basic Excel Proficiency, including: Using SUM, AVERAGE, COUNT, MIN, MAX for data calculations Sorting/filtering to organize and segment data IF statements and VLOOKUP/XLOOKUP, to conditionally manage and lookup data PivotTables & Charts Summarise large datasets and visualize trends Conditional Formatting Instantly highlight important metrics Dashboard Basics Create simple performance dashboards using tables, charts, and formatting

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2.0 - 6.0 years

1 - 4 Lacs

Noida

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Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

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0.0 - 1.0 years

1 - 2 Lacs

Ahmedabad

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Prepare and submit all report to HO on time for RT Dept.Cash & stock management in the center.Vehicle management,Invoice and DSR management.Summarizing the monthly Reports.E-invoicing preparation and handover to Sales Representative (SR). Required Candidate profile • PC skill like MS Excel & Power point. • Local Candidate • Candidate must have good command over English and local language.

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6.0 - 8.0 years

5 - 10 Lacs

Kolkata, Mumbai, New Delhi

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Overview To support the billing team in their drive to complete monthly and quarterly billing cycles in an efficient and timely manner and to work closely with the business to resolve any queries promptly. Key Accountabilities and main responsibilities Operational Management Preparation and Processing of invoices accurately and according to deadlines and perform reviews and check where required Work closely with the Billing and Collections team members to ensure smooth timely billing and all Collections target are met Weekly catchup with Collection Stakeholders in UK to discuss on collections targets and achievements. Closely work with AR Manager in UK and FCOE Manager in India Hub for process improvements and automation projects. To have daily and weekly catchup with the FCOE Manager to discuss on team s performance and updates. Liaison with wider team to ensure invoices are accurate, issued and paid in a timely manner To ensure month end activites are performed on timely manner with no delays To take a hands on approach to the monthly and quarterly billing process and to ensure that all billings are input into MUFG systems accurately and according to deadlines. Review the pricing tables once updated by the AR team and ensure correct fee structures are in place. Assist in the Monthly/Quarterly Billing run. Build and maintain excellent working relationships with the Client Services Team (RM s) to ensure queries are dealt with efficiently and accurately. Review and preparation of daily / weekly / fortnightly / monthly debtors reports and other Ad-hoc reports as required. Review the Billing Team Inbox on a daily basis, dealing with queries along with Billing lead. Being the escalation point for the team and managing queries of the team. Governance & Risk Ensure the team adhere to the MUFG policies and this is being followed in all the activities performed The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Experience 6 to 8 years and over experience as a SME or Supervisor in Accounts Receivable, Billing, Collections or similar role. Excellent reconciliation and analysis skills. Hands on in working on MS Excel (Pivot, Filter, Vlookup, HLookup, etc.) Proven ability to build and maintain relationships with internal & external stakeholders. Strong communication skills (written and verbal) combined with good attention to detail. Ability to work as part of a team as well as self-motivated to work independently. Proactive and positive approach to work. Strong numerical skills along with well-developed written and oral communication skills Basic accounting knowledge. Personal Attributes Proven ability to effectively manage multiple tasks and deadlines. Strong written and verbal communication skills.

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3.0 - 5.0 years

4 - 7 Lacs

Bengaluru

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Role & responsibilities: Prepare and maintain the Order Allocation Summary to support optimal allocation decisions. Create and update Inventory Aging reports to track stock ageing and identify slow-moving items. Develop Free Inventory Files for visibility of unallocated stocks for business teams. Generate Distributor Order Visibility Reports to enhance order planning and fulfilment efficiency. Prepare and share inputs for Stock Summary reports to relevant stakeholders. Create input files required for running tools that optimize order allocation. Consolidate and prepare Stocks and Sales Performance Reports at SKU, category, and distributor levels. Develop Forecast Accuracy Reports , comparing actuals vs forecast to improve demand planning. Prepare and maintain Cross Sourcing Matrices to support sourcing flexibility and allocation decisions. Required Skills & Qualifications: Graduate/Postgraduate in Commerce, Science, Statistics, Engineering, or related disciplines. 2-4 years of experience in reporting, MIS, or data analysis roles, preferably in supply chain, sales operations, or commercial functions. Advanced Excel skills including pivot tables, complex formulas, lookups, data validation, conditional formatting, and dashboarding. Experience in creating structured reports with accuracy and timeliness. Strong understanding of inventory management concepts is preferred. Ability to handle large datasets efficiently and perform data consolidation from multiple sources. Excellent attention to detail, problem-solving attitude, and logical thinking. Good communication skills to coordinate inputs and explain reports to stakeholders. Preferred Skills: Exposure to Power Query, Power Pivot, VBA Macros, or Power BI for automation and visual reporting. Experience in supply chain analytics, inventory optimization, or order allocation processes. Office Location - Yelahanka, Bangalore

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2.0 - 6.0 years

1 - 3 Lacs

Kolkata

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Job Title: Executive Assistant Job Type: Full-Time, On-Site Location: Anandapur, Kolkata Monthly Salary: 45, 000 - 50, 000 (depending on experience) About the Opportunity We are hiring a highly organized and detail-focused Executive Assistant to support our senior management in daily operations, reporting, and coordination. This role is based out of our Anandapur, Kolkata office and is suited for someone with strong Excel and communication skills, who thrives in a fast-paced, structured work environment. Responsibilities Manage executive calendars, travel plans, meetings, and schedules Draft and manage emails, reports, presentations, and business documents Prepare and maintain Excel-based MIS reports, dashboards, and trackers Analyze and present data to support key business decisions Coordinate with departments to collect timely updates and reports Maintain confidentiality of sensitive documents and information Assist in project reporting, meeting preparation, and action tracking Provide general administrative support and handle ad-hoc tasks Required Skills & Qualifications Bachelor s degree in any discipline 2-6 years of experience as an Executive Assistant, MIS Executive, or similar role Advanced MS Excel skills (VLOOKUP/HLOOKUP, Pivot Tables, Charts, Formulas, Macros) Strong written and spoken communication skills Highly organized with strong multitasking abilities Attention to detail and professionalism Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) Why Work With Us Work closely with senior leaders and decision-makers Gain real-time experience in business planning and reporting Opportunities to grow into roles in project management, operations, or analytics Be part of a results-driven, professional environment focused on career development Learn cross-functional collaboration and improve your data & reporting skills Easy Apply No Long Forms Just upload your resume or click "Apply Now" to express interest. Shortlisted candidates will be contacted within 3 to 5 business days . Join a workplace where your talent is recognized and your career has room to grow. Apply now and take your next step forward.

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0.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Country: India Work Location: Any Work Location: Bangalore Urban, Karnataka, India Openings: 1 Department: Work Mode: On Site Shift: 8 hours Job Type: (Unknown) Experience Range: 0 - 3 Yrs. Preferred Industry: Qualification Required: Graduate Salary: INR 25000 Key Skills: Functional Area: Functional Job Introduction: Job Title: Data Entry Operator Department: Administration / Operations / MIS Reports To: Admin Officer / Branch Manager / Assignment Manager Company: G4S Secure Solutions (India) Pvt. Ltd. Position Summary: The Data Entry Operator (DEO) is responsible for accurately entering, updating, and maintaining various operational and administrative records in digital formats. The DEO ensures timely data processing to support payroll, attendance, billing, compliance, and client reporting functions within the G4S ecosystem. Key Responsibilities: 1. Data Entry & Record Maintenance: Input data related to manpower deployment, duty rosters, attendance, site logs, and incident reports into relevant systems (ERP/MIS). Update and maintain internal and client-specific databases. Enter PF, ESI, and statutory compliance details as per format requirements. 2. Documentation & Reporting: Maintain digital and physical files of duty registers, leave applications, visitor records, and billing data. Generate daily/weekly/monthly operational reports for clients and internal stakeholders. Support in preparing MIS reports such as manpower strength, absenteeism, and attrition. 3. Payroll & Billing Support: Assist the HR/payroll team by providing verified attendance and duty hours for salary calculation. Compile monthly deployment data for generating invoices and bills for clients. Flag data discrepancies or missing entries to site/ops teams for resolution. 4. Coordination: Coordinate with branch operations team, site officers, and HR for timely data flow. Liaise with client-side representatives (if deployed at client premises) for data verification or clarifications. Support audit and compliance teams by retrieving required data and documents. 5. Quality Control & Confidentiality: Ensure accuracy, completeness, and timeliness of data entry work. Maintain data confidentiality and adhere to G4S information security protocols. Eligibility Criteria: Education: Minimum 12th Pass; Diploma or Graduate in Computer Applications/Commerce preferred. Experience: 1 3 years of experience in data entry, MIS, or back-office operations. Freshers with good computer skills may also be considered. Typing Speed: Minimum 30 40 words per minute with accuracy. Age: 20 to 40 years. Skills & Competencies: Proficiency in MS Office (Excel, Word, Outlook) and typing in English. Knowledge of Excel functions (VLOOKUP, Pivot Tables) is an added advantage. Basic understanding of payroll, attendance, and billing systems. Strong attention to detail, time management, and organizational skills. Ability to work under pressure and meet strict deadlines. Working Conditions: Office or site-based role (depending on posting). Fixed or rotational shifts; 6-day work week. Uniform not required unless deployed at a client-controlled area. Eligible for ESI, PF, Gratuity, Bonus, and Leave benefits as per company policy. Remuneration: As per local labor market and internal G4S salary bands for DEO/Admin roles. Entry-level salaries aligned with Minimum Wages (Clerical/Skilled) category of the respective state/UT. Annual performance-based increments and possible incentives. Career Growth Opportunities: DEO Senior DEO MIS Executive Admin Executive Branch MIS Head Cross-functional movement possible into HR, billing, and operations roles. Job Responsibility: The Ideal Candidate: Perform an action:

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0.0 - 8.0 years

8 - 9 Lacs

Ahmedabad

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We are seeking an Accounting Manager with hands-on experience in NetSuite accounting software to lead our finance team. The ideal candidate will oversee day-to-day accounting operations, ensure compliance, and drive process improvements while mentoring a team of accountants. Key Responsibilities: Manage end-to-end accounting functions (GL, AP/AR, reconciliations, financial reporting). Mandatory: Utilize NetSuite Accounting Software for financial transactions, reporting, and automation. Lead, train, and mentor the accounting team to ensure accuracy and timeliness. Develop and enforce accounting policies/procedures aligned with regulatory standards. Collaborate with cross-functional teams (Finance, Audit, and Tax) for seamless operations. Ensure month/year-end close processes are completed efficiently. Analyze financial data to identify cost-saving opportunities and risks. Oversee audits and ensure compliance with GAAP/IFRS and statutory requirements. Requirements: Bachelor s/Master s in Accounting, Finance, or CA/CPA/CMA preferred. 5+ years of accounting experience with 2+ years in team management. Proficiency in NetSuite Accounting Software is mandatory. Strong knowledge of GAAP/IFRS, tax regulations, and financial audits. Advanced Excel skills (PivotTables, VLOOKUP) and ERP familiarity. Analytical mindset with attention to detail and problem-solving skills. Why Join Us 5-Day Working Schedule UK Shift Timings (1 PM to 10 PM IST) Professional Growth & Development through training sessions Minimum Tenure Condition a) Employees are expected to serve a minimum tenure of 18 months from the "Date of Joining" to ensure continuity and effective contribution to the organization. b) In the event of an early separation (before completing 18 months), the employee will be required to reimburse the company an amount equivalent to two months Monthly Gross Salary. This is to account for the investment made in training, skill development, and any potential impact on business operations and client relationships. Key Skills : Account Payable Account Receivable Account Month End Reporting Netsuite

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1.0 - 4.0 years

4 - 5 Lacs

Bengaluru

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Job Description: We are looking for a detail-oriented and experienced Senior MIS Executive to join our team. The ideal candidate will have strong expertise in Advanced Excel , experience in BPO MIS reporting , and the ability to generate and manage daily operational reports. Key Responsibilities: Prepare and maintain daily, weekly, and monthly reports using Advanced Excel . Generate reports such as: APR (Agent Performance Report) Schedule Adherence Roster Management Use Excel functions like: Pivot Tables VLOOKUP, HLOOKUP SUMIF, SUMIFS LEFT, RIGHT, MID, TEXT INDEX-MATCH Analyze data to identify trends and provide actionable insights. Coordinate with operations and workforce teams to ensure data accuracy. Automate repetitive reporting tasks to improve efficiency. Maintain dashboards and trackers for performance monitoring. Required Skills: Proficiency in Advanced Excel (must-have). Strong analytical and problem-solving skills. Experience in BPO MIS reporting is mandatory. Good communication and coordination skills. Ability to work under pressure and meet tight deadlines. Preferred Qualifications: Bachelors degree in any discipline. Certification in Excel/Data Analysis (preferred but not mandatory). Desired candidates may walkin directly at our Bangalore office between Monday to Friday, 10:00 AM to 4PM Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042

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0.0 years

2 - 6 Lacs

Mumbai, India

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JD forArea Operations Manager Area Operations Manager Monitoring daily operations to ensure free flow of process and deliver the defined payment TAT. Mentor and coach a team of LOMs. Branch Inspection Ensure robust process of safe custody of all Branch related records Knowledge of SLA, vendor management. Ensure NIL revenue leakage and NILL operational losses. Have Good knowledge of co-ordination with all the stakeholders and mail management / drafting skills. Have Good excel knowledge, and MIS reporting.

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2.0 - 4.0 years

4 - 6 Lacs

Noida, Gurugram

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About the Role: Grade Level (for internal use): 05 Location: Gurgaon & Noida Program Duration: 12 Months | Full-Time Apprenticeship About the Apprenticeship Program: Apprenticeship is a skill development program governed by The Apprenticeship Act, 1961 (India) where individuals have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. It is launched and funded by Ministry of Skill Development and Entrepreneurship to boost on-the-job training ecosystem in the country. Apprenticeship roles offer a great opportunity for freshers to kickstart their careers with a reputable brand. About the Teams in Enterprise Solutions: Enterprise Solutions provides cutting-edge products and services that support the syndicated loan, private markets, and broader financial ecosystems. We partner with global clients and internal stakeholders to manage complex financial operations, enable digital transformation, ensure accurate data flow, and drive customer excellence across the lending lifecycle. As part of this function, youll have the opportunity to work with one of our 11 specialized teams depending on your experience, interest, and fit: Loan Platforms & ClearPar Operations: Support end-to-end loan settlement and recordkeeping for primary and secondary loan markets. Financial Operations & Reporting: Manage billing, revenue assurance, and financial reporting for client contracts and service providers. Agent Services: Perform syndicated loan agency operations, administering lending portfolios and ensuring accurate deal execution. Customer Excellence: Act as a key liaison with clients, ensuring seamless service delivery and strong relationships. WSO: Assist in portfolio management and reporting for leveraged loan and high-yield markets. Loan Reference Data: Help manage initial data deal setup, ensuring accurate and timely reference data. Counterparty Manager Operations: Oversee client onboarding and data governance for counterparty and entity records. Middle Office Services: Support unique loan trade settlement projects that fall outside the core business model. Managed Data Services: Deliver high-quality data insights to private market investors using advanced tech platforms. Tax Solutions: Support documentation review and regulatory reporting related to international tax compliance. Each team is critical to maintaining operational excellence & delivering impactful solutions to our clients. Responsibilities: You will be responsible for one or more of the following, based on your team allocation: Client Onboarding & Support: Manage new user setup, platform training, KYC reviews, and tax documentation to ensure seamless onboarding and compliance. Loan & Trade Operations: Execute full loan lifecycle events including trade booking, settlement, and documentation review, ensuring accuracy and adherence to LSTA standards. Data Management: Maintain high-quality financial and referential data, perform reconciliations, manage exceptions, and ensure audit readiness through proper documentation. Cross-functional Collaboration: Partner with global teams across Sales, Legal, Product, and Compliance to resolve client issues, implement improvements, and drive service excellence. Risk & Control: Identify, escalate, and resolve operational issues while ensuring policy compliance and minimal risk exposure. Continuous Improvement: Support process enhancements, system upgrades, and cross-training to improve agility and operational efficiency. What Were Looking For: Basic Qualifications: Bachelors degree ( BBA/B.Com ) 2024 or 2025 pass-outs Willingness to work in rotational shifts i.e., 6:00 AM 3:00 PM, 2:00 PM 11:00 PM & 6:00 PM 3:00 AM (all in IST). Strong analytical, problem-solving, and organizational skills Proficient in Microsoft Office (Excel, Word, PowerPoint); Access and Power Query are a plus Excellent communication skills (verbal and written) Ability to prioritize, multitask, and thrive in a fast-paced, dynamic environment Detail-oriented with a strong work ethic and ability to work independently or in a global team Comfortable with client interaction and handling escalations professionally Tech-savvy; familiar with internet-based tools and platforms Preferred Qualifications (varies by team): Internship or academic exposure to financial services, operations, or compliance Working knowledge of SQL or Python Familiarity with KYC, onboarding, tax documentation, or trade settlement Understanding of syndicated loans, ClearPar, WSO, or credit agreements Strong commercial awareness and client service mindset About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----

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2.0 - 7.0 years

20 - 25 Lacs

Hyderabad

Work from Office

NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations This second aspect involves network monitoring and significant analysis of network data Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time As a Program Manager, you will be responsible for overseeing real-time monitoring of critical inbounding document retention at FCs You will work closely with FC operations, FinOps, Seller Reimbursement and other stakeholders to drive program efficiency while ensuring operational continuity Candidate with a strong record of owning and executing strategic, cross-functional projects as we'll as partnering with other teams to drive key process improvement programs This role requires working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams and managing the timelines to support organization wide project launches Additionally you will also be required to manage Matching Analysts working out of FCs through a central team, ensuring through supervision of resourcing needs to meet business requirements We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams. we're looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. He should be proficient, in identifying the input and output metric to gauge the success of a program. In this role, he will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. He/she will be experienced at working with large data sets and the technical tools needed to work with them. They should have strong communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. About the team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. 2+ years of program or project management experience Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc Knowledge of SQL Experience in a highly analytical, results-oriented environment with cross functional interactions Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document

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1.0 - 6.0 years

3 - 4 Lacs

Bangalore Rural, Bengaluru

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Roles and Responsibilities Prepare MIS reports using advanced excel skills, including pivot tables, vlookups, hlookups, and macros. Analyze data to identify trends and insights for business decision-making purposes. Develop and maintain complex spreadsheets for tracking financial metrics and KPIs. Collaborate with cross-functional teams to gather requirements and provide timely reporting solutions. Ensure accuracy and attention to detail in all aspects of work.

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1.0 - 3.0 years

1 - 1 Lacs

Raipur

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• Organize and manage both digital and physical records to optimize access. • Assist in various administrative functions to support department efficiency. • Generate and present reports daily, weekly and monthly

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0.0 years

9 - 14 Lacs

Hyderabad

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Overview This position supports financial planning and performance reporting processes specifically related to financial planning and performance reporting processes along with Compensation & Benefits. The key responsibilities include maintaining and updating the Mosaic tool for accurate forecasting and reporting, assisting with month-end close activities, and delivering analytical insights to support informed business decisions. The role requires strong collaboration with HR and other functions to ensure accurate payroll reporting, headcount tracking, and cost centre allocations. It also involves maintaining databases and supporting senior stakeholders with Opex cost analysis. Responsibilities Update and maintain the Compensation & Benefits tool in Mosaic ensuring accurate headcount and cost centre allocations within Make, Move, Sell and G&A Support in the preparation of Month End Related activities, including but not limited to C&B related journals. Update and manage the Payroll Reporting and Support file to provide valuable insight into periodic movements and key changes required Communicate cross functionally with HR teams to proactively initiate and manage changes required based on monthly reporting; Analyse and prepare key Month End Reporting to support the wider functions around the Business Review Reporting output to provide valuable insight and analytics into the understanding of the Reported Numbers Maintain databases and Mosaic mapping (by Cost Centers, functions, accounts, categories etc); Prepare analysis of Opex costs to support senior BU stakeholder review and decision-making. Demonstrate professionalism during cross-functional communications. Qualifications CIMA or ACCA (Part Qualified) preferred Experience of working in an FMCG or Blue-Chip organization Advanced Excel skills, e.g. comfortable with Pivots and V-Lookups & accounting Strong financial planning and forecasting skills Good knowledge of financial systems Assertive and independent with the ability to cope effectively under pressure and to tight deadlines Quickly analyses complex problems to find actionable, pragmatic solutions Consistently works against the right priorities and takes the initiative to find ways to get better results Demonstrates a can-do attitude and sense of passion, enjoyment, and pride about their work

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5.0 - 10.0 years

17 - 22 Lacs

Hyderabad

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Overview We are seeking a skilled Associate Manager AIOps & MLOps Operations to support and enhance the automation, scalability, and reliability of AI/ML operations across the enterprise. This role requires a solid understanding of AI-driven observability, machine learning pipeline automation, cloud-based AI/ML platforms, and operational excellence. The ideal candidate will assist in deploying AI/ML models, ensuring continuous monitoring, and implementing self-healing automation to improve system performance, minimize downtime, and enhance decision-making with real-time AI-driven insights. Support and maintain AIOps and MLOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Assist in implementing real-time data observability, monitoring, and automation frameworks to enhance data reliability, quality, and operational efficiency. Contribute to developing governance models and execution roadmaps to drive efficiency across data platforms, including Azure, AWS, GCP, and on-prem environments. Ensure seamless integration of CI/CD pipelines, data pipeline automation, and self-healing capabilities across the enterprise. Collaborate with cross-functional teams to support the development and enhancement of next-generation Data & Analytics (D&A) platforms. Assist in managing the people, processes, and technology involved in sustaining Data & Analytics platforms, driving operational excellence and continuous improvement. Support Data & Analytics Technology Transformations by ensuring proactive issue identification and the automation of self-healing capabilities across the PepsiCo Data Estate. Responsibilities Support the implementation of AIOps strategies for automating IT operations using Azure Monitor, Azure Log Analytics, and AI-driven alerting. Assist in deploying Azure-based observability solutions (Azure Monitor, Application Insights, Azure Synapse for log analytics, and Azure Data Explorer) to enhance real-time system performance monitoring. Enable AI-driven anomaly detection and root cause analysis (RCA) by collaborating with data science teams using Azure Machine Learning (Azure ML) and AI-powered log analytics. Contribute to developing self-healing and auto-remediation mechanisms using Azure Logic Apps, Azure Functions, and Power Automate to proactively resolve system issues. Support ML lifecycle automation using Azure ML, Azure DevOps, and Azure Pipelines for CI/CD of ML models. Assist in deploying scalable ML models with Azure Kubernetes Service (AKS), Azure Machine Learning Compute, and Azure Container Instances. Automate feature engineering, model versioning, and drift detection using Azure ML Pipelines and MLflow. Optimize ML workflows with Azure Data Factory, Azure Databricks, and Azure Synapse Analytics for data preparation and ETL/ELT automation. Implement basic monitoring and explainability for ML models using Azure Responsible AI Dashboard and InterpretML. Collaborate with Data Science, DevOps, CloudOps, and SRE teams to align AIOps/MLOps strategies with enterprise IT goals. Work closely with business stakeholders and IT leadership to implement AI-driven insights and automation to enhance operational decision-making. Track and report AI/ML operational KPIs, such as model accuracy, latency, and infrastructure efficiency. Assist in coordinating with cross-functional teams to maintain system performance and ensure operational resilience. Support the implementation of AI ethics, bias mitigation, and responsible AI practices using Azure Responsible AI Toolkits. Ensure adherence to Azure Information Protection (AIP), Role-Based Access Control (RBAC), and data security policies. Assist in developing risk management strategies for AI-driven operational automation in Azure environments. Prepare and present program updates, risk assessments, and AIOps/MLOps maturity progress to stakeholders as needed. Support efforts to attract and build a diverse, high-performing team to meet current and future business objectives. Help remove barriers to agility and enable the team to adapt quickly to shifting priorities without losing productivity. Contribute to developing the appropriate organizational structure, resource plans, and culture to support business goals. Leverage technical and operational expertise in cloud and high-performance computing to understand business requirements and earn trust with stakeholders. Qualifications 5+ years of technology work experience in a global organization, preferably in CPG or a similar industry. 5+ years of experience in the Data & Analytics field, with exposure to AI/ML operations and cloud-based platforms. 5+ years of experience working within cross-functional IT or data operations teams. 2+ years of experience in a leadership or team coordination role within an operational or support environment. Experience in AI/ML pipeline operations, observability, and automation across platforms such as Azure, AWS, and GCP. Excellent CommunicationAbility to convey technical concepts to diverse audiences and empathize with stakeholders while maintaining confidence. Customer-Centric ApproachStrong focus on delivering the right customer experience by advocating for customer needs and ensuring issue resolution. Problem Ownership & AccountabilityProactive mindset to take ownership, drive outcomes, and ensure customer satisfaction. Growth MindsetWillingness and ability to adapt and learn new technologies and methodologies in a fast-paced, evolving environment. Operational ExcellenceExperience in managing and improving large-scale operational services with a focus on scalability and reliability. Site Reliability & AutomationUnderstanding of SRE principles, automated remediation, and operational efficiencies. Cross-Functional CollaborationAbility to build strong relationships with internal and external stakeholders through trust and collaboration. Familiarity with CI/CD processes, data pipeline management, and self-healing automation frameworks. Strong understanding of data acquisition, data catalogs, data standards, and data management tools. Knowledge of master data management concepts, data governance, and analytics.

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0.0 years

8 - 12 Lacs

Hyderabad

Work from Office

Overview The role supports financial planning and performance reporting processes related to Compensation & Benefits. Key responsibilities include maintaining and updating the Mosaic tool for accurate forecasting and reporting, assisting with monthly financial close activities, and providing analytical insights to drive business decisions. The position requires strong collaboration with HR and other functions to ensure accurate payroll reporting, headcount tracking, and cost center allocations. Additionally, the role involves database maintenance and supporting senior stakeholders with Opex cost analysis. Responsibilities Accurately update, maintain, and copy forecast versions within the year in a timely manner. Reconcile final reporting to forecast submission and provide analytics which can drive business discussion Update and maintain the Compensation & Benefits tool in Mosaic ensuring accurate headcount and cost center allocations within Make, Move, Sell and G&A Support in the preparation of Month End Related activities, including but not limited to C&B related journals. Update and manage the Payroll Reporting and Support file to provide valuable insight into periodic movements and key changes required Communicate cross functionally with HR teams to proactively initiate and manage changes required based on monthly reporting. Analyse and prepare key Month End Reporting to support the wider functions around the Business Review Reporting output to provide valuable insight and analytics into the understanding of the Reported Numbers Maintain databases and Mosaic mapping (by Cost Centers, functions, accounts, categories etc); Prepare analysis of Opex costs to support senior BU stakeholder review and decision-making. Demonstrate professionalism during cross-functional communications. Qualifications CIMA preferred Experience of working in an FMCG or Blue-Chip organization Advanced Excel skills, e.g. comfortable with Pivots and V-Lookups & accounting Strong financial planning and forecasting skills Good knowledge of financial systems Assertive and independent with the ability to cope effectively under pressure and to tight deadlines Quickly analyses complex problems to find actionable, pragmatic solutions Consistently works against the right priorities and takes the initiative to find ways to get better results Demonstrates a can-do attitude and sense of passion, enjoyment, and pride about their work

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5.0 - 10.0 years

19 - 25 Lacs

Hyderabad

Work from Office

Overview We are seeking a skilled Associate Manager AIOps & MLOps Operations to support and enhance the automation, scalability, and reliability of AI/ML operations across the enterprise. This role requires a solid understanding of AI-driven observability, machine learning pipeline automation, cloud-based AI/ML platforms, and operational excellence. The ideal candidate will assist in deploying AI/ML models, ensuring continuous monitoring, and implementing self-healing automation to improve system performance, minimize downtime, and enhance decision-making with real-time AI-driven insights. Support and maintain AIOps and MLOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Assist in implementing real-time data observability, monitoring, and automation frameworks to enhance data reliability, quality, and operational efficiency. Contribute to developing governance models and execution roadmaps to drive efficiency across data platforms, including Azure, AWS, GCP, and on-prem environments. Ensure seamless integration of CI/CD pipelines, data pipeline automation, and self-healing capabilities across the enterprise. Collaborate with cross-functional teams to support the development and enhancement of next-generation Data & Analytics (D&A) platforms. Assist in managing the people, processes, and technology involved in sustaining Data & Analytics platforms, driving operational excellence and continuous improvement. Support Data & Analytics Technology Transformations by ensuring proactive issue identification and the automation of self-healing capabilities across the PepsiCo Data Estate. Responsibilities Support the implementation of AIOps strategies for automating IT operations using Azure Monitor, Azure Log Analytics, and AI-driven alerting. Assist in deploying Azure-based observability solutions (Azure Monitor, Application Insights, Azure Synapse for log analytics, and Azure Data Explorer) to enhance real-time system performance monitoring. Enable AI-driven anomaly detection and root cause analysis (RCA) by collaborating with data science teams using Azure Machine Learning (Azure ML) and AI-powered log analytics. Contribute to developing self-healing and auto-remediation mechanisms using Azure Logic Apps, Azure Functions, and Power Automate to proactively resolve system issues. Support ML lifecycle automation using Azure ML, Azure DevOps, and Azure Pipelines for CI/CD of ML models. Assist in deploying scalable ML models with Azure Kubernetes Service (AKS), Azure Machine Learning Compute, and Azure Container Instances. Automate feature engineering, model versioning, and drift detection using Azure ML Pipelines and MLflow. Optimize ML workflows with Azure Data Factory, Azure Databricks, and Azure Synapse Analytics for data preparation and ETL/ELT automation. Implement basic monitoring and explainability for ML models using Azure Responsible AI Dashboard and InterpretML. Collaborate with Data Science, DevOps, CloudOps, and SRE teams to align AIOps/MLOps strategies with enterprise IT goals. Work closely with business stakeholders and IT leadership to implement AI-driven insights and automation to enhance operational decision-making. Track and report AI/ML operational KPIs, such as model accuracy, latency, and infrastructure efficiency. Assist in coordinating with cross-functional teams to maintain system performance and ensure operational resilience. Support the implementation of AI ethics, bias mitigation, and responsible AI practices using Azure Responsible AI Toolkits. Ensure adherence to Azure Information Protection (AIP), Role-Based Access Control (RBAC), and data security policies. Assist in developing risk management strategies for AI-driven operational automation in Azure environments. Prepare and present program updates, risk assessments, and AIOps/MLOps maturity progress to stakeholders as needed. Support efforts to attract and build a diverse, high-performing team to meet current and future business objectives. Help remove barriers to agility and enable the team to adapt quickly to shifting priorities without losing productivity. Contribute to developing the appropriate organizational structure, resource plans, and culture to support business goals. Leverage technical and operational expertise in cloud and high-performance computing to understand business requirements and earn trust with stakeholders. Qualifications 5+ years of technology work experience in a global organization, preferably in CPG or a similar industry. 5+ years of experience in the Data & Analytics field, with exposure to AI/ML operations and cloud-based platforms. 5+ years of experience working within cross-functional IT or data operations teams. 2+ years of experience in a leadership or team coordination role within an operational or support environment. Experience in AI/ML pipeline operations, observability, and automation across platforms such as Azure, AWS, and GCP. Excellent CommunicationAbility to convey technical concepts to diverse audiences and empathize with stakeholders while maintaining confidence. Customer-Centric ApproachStrong focus on delivering the right customer experience by advocating for customer needs and ensuring issue resolution. Problem Ownership & AccountabilityProactive mindset to take ownership, drive outcomes, and ensure customer satisfaction. Growth MindsetWillingness and ability to adapt and learn new technologies and methodologies in a fast-paced, evolving environment. Operational ExcellenceExperience in managing and improving large-scale operational services with a focus on scalability and reliability. Site Reliability & AutomationUnderstanding of SRE principles, automated remediation, and operational efficiencies. Cross-Functional CollaborationAbility to build strong relationships with internal and external stakeholders through trust and collaboration. Familiarity with CI/CD processes, data pipeline management, and self-healing automation frameworks. Strong understanding of data acquisition, data catalogs, data standards, and data management tools. Knowledge of master data management concepts, data governance, and analytics.

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1.0 - 4.0 years

3 - 5 Lacs

Noida

Work from Office

Title : NMRP Support Executive Experience : 2+ years in Customer Support, preferably Key Responsibilities: Support & Communication: Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion. Reporting & Tracking: Maintain accurate Excel-based trackers and dashboards. Content Coordination: Draft concise, engaging content for learner emails, reminders, and program teasers. Collaboration: Work closely with internal teams (legal, marketing, design) to support seamless program execution. Social Media Monitoring: Track and escalate learner interactions on relevant posts and support community engagement. Qualifications: Mandatory Strong written and verbal communication skills Customer-focused mindset Preferred Intermediate MS Excel proficiency Basic content writing ability Detail-oriented and organized Basic understanding of branding and marketing communication Comfort with cross-functional collaboration Familiarity with social media platforms handling Qualifications Intermediate Excel proficiency (Pivot Tables, VLOOKUP/XLOOKUP, basic dashboards). Strong written and verbal communication skills. Basic understanding of content writing best practices . Organized , responsive , and customer-focused mindset . Familiarity with social media platforms and community engagement (not mandatory) EXCEL KNOWLEDGE IS MUST.

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0.0 - 2.0 years

2 - 4 Lacs

Thane, Navi Mumbai

Work from Office

Role & responsibilities Key Responsibilities: Interact with customers through phone, email, or chat to handle queries, complaints, and service requests. Maintain daily business MIS reports including order tracking, sales data, PnL, and other operational metrics. Update customer service records and follow-up status for internal review. Coordinate with cross-functional teams to ensure smooth order processing and issue resolution. Ensure data accuracy, timely reporting, and basic data analysis using Excel. Support internal teams with ad-hoc reports or documentation as needed. Required Skills: Good communication skills (verbal and written). Basic proficiency in Microsoft Excel (data entry, formatting, basic formulas). Attention to detail and willingness to learn. Ability to manage multiple tasks and stay organized. Eligibility: Freshers are encouraged to apply. Prior experience is not mandatory . Knowledge of Excel will be considered a plus . Training will be provided for both customer service and MIS processes. Why Join Us: A great opportunity for freshers to start their career with hands-on exposure to both operations and customer service. Supportive work environment with structured training and learning opportunities. Opportunity to be a part of a fast-growing company in the nutraceutical space.

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1.0 - 5.0 years

4 - 7 Lacs

Raipur

Work from Office

We are seeking a motivated Customer Sales Representative to join our dynamic team. In this role, you will be responsible for generating sales, providing exceptional customer service, and contributing to the overall growth of the business. You will communicate with customers over the phone, identify their needs, and offer suitable products or services. Your main focus will be to b uild strong customer relationships, address queries, and close sales to meet or exceed monthly sales targets. Key Responsibilities: Make outbound calls to potential customers to generate sales. Handle inbound calls and provide product/service information to customers. Identify customer needs and recommend appropriate products/services. Address customer inquiries, provide solutions, and overcome objections. Close sales by confirming orders and processing transactions. Achieve individual and team sales targets consistently. Maintain accurate and up-to-date records of customer interactions. Follow up with leads and customers to ensure satisfaction. Stay updated on product knowledge and sales techniques. Qualifications: Excellent verbal communication and listening skills. Ability to engage with customers and build rapport. Strong sales skills with a persuasive and friendly attitude. Basic computer literacy and ability to use CRM software. Previous sales or customer service experience is a plus. Goal-driven, self-motivated, and able to work independently.

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1.0 - 4.0 years

3 - 5 Lacs

Noida

Work from Office

Title : NMRP Support Executive Experience : 2+ years in Customer Support, preferably Key Responsibilities: Support & Communication: Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion. Reporting & Tracking: Maintain accurate Excel-based trackers and dashboards. Content Coordination: Draft concise, engaging content for learner emails, reminders, and program teasers. Collaboration: Work closely with internal teams (legal, marketing, design) to support seamless program execution. Social Media Monitoring: Track and escalate learner interactions on relevant posts and support community engagement. Qualifications: Mandatory Strong written and verbal communication skills Customer-focused mindset Preferred Intermediate MS Excel proficiency Basic content writing ability Detail-oriented and organized Basic understanding of branding and marketing communication Comfort with cross-functional collaboration Familiarity with social media platforms handling Qualifications Intermediate Excel proficiency (Pivot Tables, VLOOKUP/XLOOKUP, basic dashboards). Strong written and verbal communication skills. Basic understanding of content writing best practices . Organized , responsive , and customer-focused mindset . Familiarity with social media platforms and community engagement (not mandatory) EXCEL KNOWLEDGE IS MUST.

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5.0 - 7.0 years

2 - 4 Lacs

Mumbai Suburban

Work from Office

Roles and Responsibilities Manage accounts payable, accounts receivable, bank reconciliation, and general ledger maintenance. Prepare monthly MIS reports using advanced Excel skills such as pivot tables and vlookup functions. Ensure timely filing of GST returns (BAS) and TDS deductions from employee salaries. Utilize expertise in Tally ERP to manage financial transactions accurately. Desired Candidate Profile 5-7 years of experience in accountancy or related field with a degree in B.Com or equivalent specialization. Advanced knowledge of MS Excel including formulas like SUMIF, HLOOKUP, COUNTIF etc. . Proficiency in Tally ERP software with hands-on experience on its usage for day-to-day accounting operations. Strong understanding of Indian taxation laws governing Goods & Services Tax (GST), Income Tax Returns (ITR), Value Added Tax (VAT). Ability to work independently with minimal supervision while maintaining high levels of accuracy.

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5.0 - 10.0 years

5 - 7 Lacs

Mumbai Suburban

Work from Office

Roles and Responsibilities Liasoning with banks for availing new term loan and working capital loan for new modernization / expansion / diversification projects Fulfilling all the required documents of the bank on regular basis for the credit facilities availed by the company. Responsible for Account Payable/ Cash Management and Bank dealing Cash and Fund Flow Management, Cost and Credit Control and Inventory Accounting and Cost Management. # Finalization of Accounts, preparation of financial statements, business activity reports, MIS Reports, Budgeting and forecasts. Monthly preparation of cash flow statements Regular review of investment of spare funds to ensure effective utilization of funds including keeping track of interest rates to maximize the interest revenue. Manage Balance Sheets and Profit and Loss accounts in all aspects, month end closings, accounting, bookkeeping and regulation compliance. Assist in preparation of forecast cash flow positions, related borrowing needs, and available funds for investment. Desired Candidate Profile Job Benefits & Perks

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