Visa & Query Manager

Roles & Responsibilities:

• Act as the

  first point of contact

  for all international patient queries received via email, phone, or hospital website.
• Provide detailed responses on treatment options, estimated costs, doctors profiles, and expected length of stay.
  
• Coordinate with clinical departments to prepare

  treatment plans and medical reports

  required for visa applications.
• Assist patients and their families in applying for

  medical visas

  by providing invitation letters, supporting medical documents, and liaising with embassies/consulates.
• Track visa application progress and support patients in resolving embassy-related queries.
  
• Ensure all documents are accurate and compliant with immigration, embassy, and hospital regulations.
  
• Provide

  guidance on travel, accommodation, insurance, and forex

  requirements for international patients.
• Maintain updated records of all queries, visa requests, and approvals in CRM/HIS.
  
• Coordinate with internal teams (admissions, billing, doctors, translators, travel desk) to ensure smooth onboarding of international patients.
  
• Monitor

  turnaround time (TAT)

  for query responses and visa support to deliver a high-quality experience.
• Handle grievance redressal sensitively and escalate complex cases to supervisors when necessary.
  
• Prepare periodic reports on patient queries, visa approvals, and conversion ratios for management review.