Visa Ops

Role Overview: You will be responsible for managing the end-to-end visa application process. This includes document collection, application submission, and follow-up with embassies and consulates. Providing clients with comprehensive guidance on visa requirements, documentation, and timelines for various countries will also be part of your role. Your duty will involve reviewing and verifying client documents to ensure they meet the specific requirements of the destination country's visa application. Coordination with clients to obtain necessary information and ensuring timely submission of visa applications will be crucial. Staying updated on changes in visa regulations and processes for different countries and communicating these changes to clients and internal teams will be essential. You will need to liaise with embassies, consulates, and other authorities to resolve any issues that may arise during the visa application process. Maintaining accurate records of all visa applications, including status updates and outcomes, in the company's database will be part of your responsibilities. Regularly updating clients on the status of their visa applications and addressing any concerns or queries they may have is also important. Collaboration with the Travel Manager and other team members to ensure a smooth and efficient service experience for clients will be required. Additionally, assisting in developing and implementing best practices for visa processing to enhance service efficiency and client satisfaction will be expected. Key Responsibilities: - Manage the end-to-end visa application process - Provide clients with guidance on visa requirements, documentation, and timelines - Review and verify client documents to ensure compliance with visa application requirements - Coordinate with clients for necessary information and timely submission of visa applications - Stay updated on changes in visa regulations and processes and communicate them to clients and internal teams - Liaise with embassies, consulates, and authorities to resolve issues during the application process - Maintain accurate records of all visa applications in the company's database - Provide regular updates to clients on the status of their visa applications and address their concerns - Collaborate with the Travel Manager and team members for a smooth service experience - Assist in developing and implementing best practices for visa processing Qualifications Required: - Bachelor's degree in Travel and Tourism, Business Administration, or a related field - Previous experience in visa processing or operations within the travel industry - Strong understanding of visa regulations, application procedures, and documentation requirements for various countries - Excellent organizational and time management skills for managing multiple applications simultaneously - Attention to detail and high accuracy in handling client documentation - Proficiency in using visa processing software and CRM systems,