0 years

1 - 4 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title

Visa Counsellor

Position Overview

The Visa Counsellor will advise clients (students, professionals, travellers, or families) on visa options, assess eligibility, assist with documentation, guide the application & interview process, and keep abreast of immigration/visa regulations. They will be the key client-facing point ensuring a smooth, timely & compliant visa application process. (Expertia)

Key Responsibilities

  • Consult with clients to understand their objectives (study/work/travel/family visa) and determine suitable visa categories. (Expertia)
  • Assess eligibility: review academic/ professional credentials, financials, language, destination country rules. (Expertia)
  • Assist clients in preparing and reviewing visa application documentation (forms, financial proofs, academic transcripts, sponsor letters) and ensure completeness/accuracy. (Expertia)
  • Guide clients through the process: timelines, fees, interview preparation, required medicals/attestations if any. (resources.jobsoid.com)
  • Liaise with visa/immigration authorities, embassies/consulates, partner institutions or third-party service providers to track status or resolve issues. (CIBT Corporate)
  • Maintain up-to-date knowledge of visa/immigration laws, policy changes, destination country requirements, and communicate these to clients. (ZipRecruiter)
  • Maintain detailed records of client interactions, application progress, follow-ups, outcomes and ensure confidentiality of client data. (Expertia)
  • Provide client support through the application lifecycle: from initial consultation through to visa grant (and possibly post-visa services). (ZipRecruiter)
  • (Optionally) Achieve certain service targets (number of clients processed, conversion rate, client satisfaction) if tied into sales/consulting business. (TCSion)

Qualifications & Skills

Education & Experience

  • Bachelor’s degree in a relevant field (e.g., international studies, law, business, counselling) or equivalent work experience. (Expertia)
  • Prior experience in visa counselling, immigration consultancy, study-abroad advisory or related fields preferred. (Expertia)
  • Sound understanding of visa/immigration regulations for key destination countries (for example: Australia, UK, Canada, US) is a plus. (Glassdoor)

Skills

  • Excellent oral & written communication skills (English; additional languages beneficial).
  • Strong interpersonal skills: ability to empathise with clients, understand their concerns, explain complex requirements in simple terms.
  • High attention to detail: errors in visa applications/documentation can lead to rejection. (Indeed)
  • Good organisational and time-management skills: handling multiple client cases at various stages simultaneously.
  • Ability to adapt to changing visa/immigration rules and adjust advice accordingly.
  • Customer service orientation and maintaining professional ethics/confidentiality.
  • Familiarity with documentation and record-keeping systems (CRMs, case-tracking) is advantageous.

Reporting & Working Conditions

  • Reports to the Head of Counselling / Operations Manager / Team Lead in the visa/immigration services unit.
  • Full-time position, may involve client walk-ins, phone/email/online counselling, sometimes working extended hours depending on deadlines or time-zones.
  • Based in an office (consultancy firm) or branch, with possible travel for client meetings or education fairs.

Key Performance Indicators (KPIs)

  • Number of client cases counselled/handled per month.
  • Visa application submission rate on time.
  • Visa approval (grant) success rate (if measurable).
  • Client satisfaction/feedback score.
  • Compliance with process timelines and documentation accuracy.

Job Type: Full-time

Pay: ₹11,737.57 - ₹36,713.70 per month

Benefits:

  • Health insurance
  • Paid time off

Work Location: In person

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