Visa Counselor

Job Title

Visa Counsellor

Position Overview

The Visa Counsellor will advise clients (students, professionals, travellers, or families) on visa options, assess eligibility, assist with documentation, guide the application & interview process, and keep abreast of immigration/visa regulations. They will be the key client-facing point ensuring a smooth, timely & compliant visa application process. (Expertia)

Key Responsibilities

• Consult with clients to understand their objectives (study/work/travel/family visa) and determine suitable visa categories. (Expertia)
• Assess eligibility: review academic/ professional credentials, financials, language, destination country rules. (Expertia)
• Assist clients in preparing and reviewing visa application documentation (forms, financial proofs, academic transcripts, sponsor letters) and ensure completeness/accuracy. (Expertia)
• Guide clients through the process: timelines, fees, interview preparation, required medicals/attestations if any. (resources.jobsoid.com)
• Liaise with visa/immigration authorities, embassies/consulates, partner institutions or third-party service providers to track status or resolve issues. (CIBT Corporate)
• Maintain up-to-date knowledge of visa/immigration laws, policy changes, destination country requirements, and communicate these to clients. (ZipRecruiter)
• Maintain detailed records of client interactions, application progress, follow-ups, outcomes and ensure confidentiality of client data. (Expertia)
• Provide client support through the application lifecycle: from initial consultation through to visa grant (and possibly post-visa services). (ZipRecruiter)
• (Optionally) Achieve certain service targets (number of clients processed, conversion rate, client satisfaction) if tied into sales/consulting business. (TCSion)

Qualifications & Skills

Education & Experience

• Bachelor’s degree in a relevant field (e.g., international studies, law, business, counselling) or equivalent work experience. (Expertia)
• Prior experience in visa counselling, immigration consultancy, study-abroad advisory or related fields preferred. (Expertia)
• Sound understanding of visa/immigration regulations for key destination countries (for example: Australia, UK, Canada, US) is a plus. (Glassdoor)

Skills

• Excellent oral & written communication skills (English; additional languages beneficial).
• Strong interpersonal skills: ability to empathise with clients, understand their concerns, explain complex requirements in simple terms.
• High attention to detail: errors in visa applications/documentation can lead to rejection. (Indeed)
• Good organisational and time-management skills: handling multiple client cases at various stages simultaneously.
• Ability to adapt to changing visa/immigration rules and adjust advice accordingly.
• Customer service orientation and maintaining professional ethics/confidentiality.
• Familiarity with documentation and record-keeping systems (CRMs, case-tracking) is advantageous.

Reporting & Working Conditions

• Reports to the Head of Counselling / Operations Manager / Team Lead in the visa/immigration services unit.
• Full-time position, may involve client walk-ins, phone/email/online counselling, sometimes working extended hours depending on deadlines or time-zones.
• Based in an office (consultancy firm) or branch, with possible travel for client meetings or education fairs.

Key Performance Indicators (KPIs)

• Number of client cases counselled/handled per month.
• Visa application submission rate on time.
• Visa approval (grant) success rate (if measurable).
• Client satisfaction/feedback score.
• Compliance with process timelines and documentation accuracy.

Job Type: Full-time

Pay: ₹11,737.57 - ₹36,713.70 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person