Visa Counsellor

The Visa Counsellor is responsible for managing client interactions, guiding them through the visa application process, and ensuring a smooth experience. Success in this role means effectively handling client queries, maintaining up-to-date knowledge of visa regulations, and helping clients achieve their travel, study, or work visa goals. This role is essential to the organization as it directly impacts customer satisfaction and business growth. Provide expert guidance on visa requirements, application processes, and documentation. Handle client queries and concerns, offering accurate and timely solutions. Assess client eligibility for different visa categories and recommend suitable options. Ensure all applications comply with the latest visa policies and regulations. Coordinate with embassies, consulates, and immigration offices for smooth processing. Maintain detailed records of client interactions and application progress. Assist clients in preparing for visa interviews, if required. Stay updated with the latest changes in immigration laws and policies. Deliver excellent customer service, ensuring a high client satisfaction rate. Education: Minimum of a Bachelors degree (Graduation must be completed). Experience: Prior experience in visa counselling, immigration consultancy, or a related field is mandatory. Skills: Strong communication and interpersonal skills. Excellent problem-solving and decision-making abilities. Attention to detail and accuracy in handling documents. Ability to manage multiple client cases efficiently. Knowledge of visa processes for different countries is an advantage. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement, Internet reimbursement Schedule: Morning shift Performance bonus, Yearly bonus Work Location: In person,