Virtual Relationship Manager

Role & responsibilities:

-Revenue & Business Target Achievement:

Drive and monitor revenue targets by managing a team of mapped bank VRMs.

- Stakeholder Engagement:

Build and maintain effective relationships with bank partners; provide prompt resolutions and proactive communication.

- Team Training & Mentorship:

Continuously coach, guide, and support the mapped VRMs/Verifiers to enhance sales efficiency and customer handling skills.

-Sales Initiatives & On-Floor Activities:

Energize the team through participation in daily huddles, call-based lead closures, on-floor contests, and recognition of high performers.

- Conversion & Escalation Management:

Focus on conversion of logged-in cases, address customer/bank escalations swiftly, and ensure process adherence.

- Call Quality Monitoring:

Regularly evaluate call quality and provide constructive feedback to improve customer interactions and compliance.

Skills Required-

- Excellent communication and interpersonal skills

- Strong team management and mentoring capabilities

- Target-driven approach and problem-solving mindset

- Ability to work with cross-functional teams and handle pressure

Preferred candidate profile

- Graduation is a must(Any Graduation)

-Communication Skills:

Excellent verbal and written communication skills, with the ability to interact effectively with customers over the phone and through digital channels.

Perks and Benefits

- Will be shared later.

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