Virtual Assistant

Virtual Assistant with Zoho One CRM expertise

Experience required:

Location

Timings:

Commitment:

Key Responsibilities:

• Fully manage and utilize Zoho One CRM, including dashboards, automation, analytics, and reports
• Oversee the end-to-end client experience: from registrations and onboarding to service delivery and off-boarding
• Coordinate communication and promote webinars and client events
• Manage backend operations to ensure smooth and professional client interactions
• Act as a reliable point of contact for clients: respond to queries, manage updates, and relay information clearly
• Assist in social media scheduling and content distribution across platforms
• Configure and evolve Zoho One to automate and streamline business processes
• Take on additional virtual assistant tasks based on performance, such as research and applying for speaking opportunities

Qualifications:

• Bachelor’s degree in Business, IT, or a related field
• Hands-on experience with Zoho One CRM and its full ecosystem
• Prior experience in account management, client services, or customer success
• Familiarity with social media scheduling tools is a plus
• Excellent verbal and written English communication skills
• Strong attention to detail, organizational skills, and responsiveness
• A strategic, improvement-focused mindset to optimize CRM usage and processes
• Ability to work EST hours and maintain reliable internet connectivity