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SVN System Technologies
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VIP Support Engineer

VIP Support Engineer

SVN System Technologies

1 - 3 years

2 - 3 Lacs

Mumbai

Posted:5 days ago| Platform:

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Skills Required

ticketing tools system administration technical support remote support active directory incident management desktop support windows server it helpdesk desktop administration hardware troubleshooting vip support dhcp communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

SVN System Technologies is looking for VIP Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

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SVN System Technologies

www.svn-system-technologies.com

Information Technology

Technopolis

50 Employees

14 Jobs

Key People

John Smith

CEO
Jane Doe

CTO
Mike Johnson

CFO

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VIP Support Engineer

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VIP Support Engineer

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Skills Required

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