VIP Customer Service Executive

Job Description

VIP Service Executive - Customer Service Location: Sakinaka, Andheri East Mumbai Employment Type: Full-Time (Work from office) Department: Customer Service and Support Job Description: We are looking for a passionate and skilled Service Executive to join our VIP Services team. As a VIP Executive, you will serve as the primary point of contact for our premium clients, helping them navigate their journey with us. You will play a crucial role in understanding the unique preferences of each VIP client, providing personalized solutions, and ensuring that they receive a seamless, high-quality experience throughout their membership. The ideal candidate will possess excellent communication skills, a client-centric mindset, and a deep passion for helping people find their ideal life partners. Role and Responsibilities: Customer Interaction and Service: Engage with high-profile users via inbound and outbound calls for customer service, renewals, and upselling. Provide expert guidance on Company's services and features. Address customer concerns with professionalism and empathy. Assist users in enhancing their profiles to boost visibility. Sales, Renewals, and Revenue Generation: Upsell premium services and handle membership renewals effectively. Build lasting relationships and maximize revenue opportunities. This is a fixed salary role, unaffected by targets. Documentation and CRM Updates: Maintain detailed records of all interactions in the CRM. Follow all standard operating procedures and compliance guidelines. Team Collaboration and Learning: Collaborate with other teams to improve customer experience. Attend trainings to stay updated with platform upgrades. Requirements & Remuneration: For Day Shift – Linguistic Male & Female Candidates Languages Required: Bengali – 2 Gujrati – 2 Marathi – 2 Punjabi – 2 Kannada – 2 Malayalam – 2 Telugu – 2 Tamil – 2 Fluency: English + any one of the above languages Shift: Day Shift with 2 Rotational Week Offs Qualification: Minimum HSC Passed Experience Requirement: Minimum 6 months in Customer Service/sales/Renewals/upselling/cross-selling. Interview Process: HR Round Operations Round Manager Round Salary: 25,000 - 35,000 IN Hand + PF + Mediclaim + Other benefits. Why Join Us: ✔ On Payroll + Competitive Salary + Incentives ✔ Robust Training & Career Development ✔ Dynamic & Inclusive Work Culture ✔ Contribute to a Meaningful Mission Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Application Question(s): Do you speak any regional languages? What was your last in hand salary? Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Work Location: In person