Job
Description
The Transition leader will be the focal point of contact for all leadership discussions and will spearhead the charge to manage all program escalations. You will directly manage critical relationships and programs while being accountable to drive the overall organization and functional strategy to deliver transitions cheaper, faster, and improve client experience through new age technology embedment such as generative AI. Your role as the Transition Leader will involve driving client-focused and contextually aligned conversations to build strong relationships with Client teams, thereby bringing about valuable business & project outcomes & capabilities for the client as well as the organization. You will also be responsible for revenue generation and managing AOI impact during the Transition & Transformation journey. To excel in this role, you must leverage Global insights by constantly innovating through internal/external intelligence. Understanding Market / Industry realities, opportunities, and threats will be crucial in building an awareness of the domain, products, and service lines within the industry. You will lead & manage the Transformation program setup through to the delivery of new capabilities, realization of outcomes/benefits, and closure for strategic deals. Additionally, taking on personal responsibility to mentor the team on Transformation Services and Solutions and Transition skills of the future to drive intelligent operations or digital-led solutions will be essential. As a Transition Leader, you will lead strategic/functional development initiatives aligned with functional imperatives and collaborate with cross-functional teams to drive strategic initiatives to closure. Displaying a thorough understanding of Digital and positioning those credibly during client interactions, as well as driving the implementation of digital solutions during transitions, will be key responsibilities. Your role will also involve bringing in thought leadership, dealing with ambiguity, assertiveness, and demonstrating boldness and confidence. Responsibilities: - Lead all critical client and internal senior stakeholder connects including program delivery, innovation, and risk management. - Create and maintain an effective risk management strategy aligned with client outcomes and safeguard Genpact's interest during program execution. - Develop and refine client engagement strategies in line with client expectations and relationship management practices. - Manage expectations and gain relevant buy-in/ownership to drive the Transformation program agenda as laid out. - Drive the utilization of digital in all Transformation solutions. - Implement the defined internal and external governance strategies creating a zero surprise environment. - Pro-actively identify and communicate risks, co-create solutions throughout the Transformation period, and own "Go / No Go" decisions. - Responsible to drive Day 1 digital and transformation adoption preceding Transitions. - Lead end-to-end program management encompassing Digital, Transformation & Transition. - Ensure design adherence. Qualifications we seek in you! Minimum qualifications: - Post Graduate qualification. - Relevant years of experience in project management experience. - Knowledge of project management tools and technologies. - Demonstrable experience of managing large programs and portfolio. - Proven track record of managing technology-infused programs and implementing digital accelerators during the transition phase. Preferred Qualifications: - Relevant experience in managing consumer goods, retail, life sciences, and health care clients and portfolio. - Proven track record of improving the cost of transition and enhancing client experience. - Relevant years of experience in managing multifunctional Solutions, Transitions & change management with internal and external stakeholders. - P&L management for 15-20 MM$, spanning 1-2 projects at any point in time. - Experience of engaging in strategic and tactical discussions with senior stakeholders to sell product offerings. - Relevant years of experience in consulting experience at the Client level with demonstrated expertise in building E2E transformation solutions.,
