Vice President, Technology Services

Job Title:

Job Summary:

The Vice President, Technology Services is a global technology delivery leader responsible for establishing and scaling ReSource Pro's delivery operations in India. This role leads the execution of technology solutions for clients across Property & Casualty (P&C) insurance and ensures operational excellence and business growth. The VP drives strategic client engagements, leads talent development, and partners closely with executive stakeholders to expand our global capabilities while ensuring seamless, high-quality execution that enhances client satisfaction, retention, and profitability.

Principal Responsibilities:

Strategic Delivery Leadership

• Oversee execution of technology services for global P&C clients across complex portfolios.
• Define and scale delivery frameworks, governance models, and best practices.
• Ensure consistent delivery quality, performance metrics, and client success outcomes.
• Drive innovation across engineering, QA, and BA functions.
• Embed Agile, DevOps, and Lean practices into core delivery operations.
• Ensure compliance with regulatory and contractual requirements.
• Lead change initiatives across tools, processes, and people.
  

Client Engagement & Stakeholder Management

• Serve as a key point of contact for clients, ensuring executive-level satisfaction.
• Integrate digital transformation roadmaps into client engagements.
• Lead co-innovation and transformation partnerships with clients.
• Support pre-sales, solutioning, and proposal development.
• Act as India site executive during client visits and industry forums.
  

Organizational Growth & Operational Oversight

• Build and scale India operations to support enterprise delivery.
• Lead hiring strategy and leadership development.
• Establish KPIs and dashboards for executive visibility.
• Partner on budgeting, forecasting, and workforce planning.
• Lead crisis management and business continuity planning.
  

Leadership and Talent Development

• Attract and retain top delivery talent.
• Mentor senior leaders and develop future executives.
• Implement leadership development frameworks.
• Foster a collaborative, respectful, and high-performing culture.
• Encourage teamwork and cross-functional collaboration.
  

Experience Required:

• 20+ years of IT services experience with 10+ years in P&C insurance.
• 57 years in executive/senior delivery leadership roles.
• Strong knowledge of policy admin, claims, and billing systems.
• Proven success with platforms like Guidewire, Duck Creek, Majesco, etc.
• Experience leading cross-functional and global teams.