Vice President Services

Job Description

Job Title: Vice President (L&A Insurance) Experience: 15+ Years Location: Remote Reporting to the Senior Vice President of Services, we are seeking a Vice President of Services responsible for leading, developing, and empowering high-performing Services teams in India. You will focus on enhancing productivity, breaking down obstacles that prevent the team from delivering optimal results, and creating an environment that fosters growth and efficiency. Your leadership and technical competence will drive improvements in service delivery, reduce friction in operations, and cultivate a culture where team members are set up for success. Qualifications: Proven track record (15+ years) leading large-scale Enterprise IT Services and/or SaaS Support teams Deep expertise in L&A insurance You understand the industrys pain points and know how to solve them at scale P&L ownership experience You have led multi-million-dollar services operations, driving revenue and cost optimization Tech-savvy strategist You know how to leverage AI, automation, DevOps, and ITIL best practices to modernize approaches to Service delivery Resilient, high-energy leader You set the bar high and lead by example, inspiring teams to own the mission and execute with urgency Bachelors degree (or global equivalent) in Technology, Business Administration, Management, or a related field (Masters degree preferred). Willingness to travel as needed and to work closely with teams in the office on a regular basis Preferred Technical Qualifications: Expertise in cloud platforms (AWS, Azure, GCP) and enterprise tools like ServiceNow, JIRA, Salesforce. Proficiency in Containers and CI/CD pipelines (Jenkins, GitHub Actions) Exposure to AI-driven automation in customer service and DevOps transformation. Expertise in Scaled Agile (SAFe) and Agile Service Management.