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Associate/Senior Associate - IT

Associate/Senior Associate - IT

Zepto

0 - 2 years

2 - 4 Lacs

hyderabad chennai bengaluru

Posted:-1 days ago| Platform:

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Skills Required

it asset management it operations it infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

Manage and oversee IT operations across Darkstores and MotherHubs in the assigned city/region.
Ensure seamless IT infrastructure, high uptime, and smooth day-to-day operations.

Key Responsibilities:

Handle daily IT operations, scheduling, and resource allocation.
Visit sites for incident-based support and ensure quick resolution.
Act as primary POC for all IT escalations from stores and hubs.
Coordinate with central IT teams for complex issues.
Support new store and hub launches (implementation & deployment).
Manage network infrastructure, uptime, and ISP coordination.
Oversee IT asset management (laptops, desktops, HHDs, printers, scanners, network devices).
Monitor asset tracking, maintenance, and lifecycle management.
Handle vendor management, training, and performance evaluation.
Identify security risks, coordinate patches, and ensure compliance.
Provide BAU support across all operational locations.

Required Qualifications:

Bachelors degree in IT / Computer Science or related field.
0–2 years of experience in IT operations (multi-site experience preferred).
Exposure to retail, e-commerce, or logistics industry (preferred).

Technical Skills:

Knowledge of network infrastructure, routing, switching, SD-WAN.
Familiarity with ITIL / IT service management tools.
Understanding of cybersecurity principles & practices.
Experience with asset management systems.

Soft Skills:

Strong problem-solving & analytical abilities.
Excellent communication and stakeholder management.
Ability to handle pressure and manage multiple priorities.
Customer-centric approach.

Additional Requirements:

Willingness to travel within the assigned region.
Availability for on-call support for critical incidents.
Ability to work in a fast-paced, rapidly scaling environment.

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