Tcs is hiring For UCCE components , CUIC,CM_Bangalore

Tata Consultancy Services

6 - 10 years

7 - 14 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

ucce cucm cvp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Operation Support for Contact center products
UCCE/PCCE implementation and troubleshooting Knowledge
CVP/ICM/CUIC/UNITY/Data base/Call manager troubleshooting and experience must
Call manager certifications renewal or update knowledge
Jabber/end points, audio/video end point knowledge and troubleshooting
Project implementation for assigned customer engagements
UCS/MCS server deployments and OS/ESX/storage/Data base implementation knowledge
Handles provisioning of phones, sites, and create and modifies dial-plan.
Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the
strategy/deployment/optimization
of Cisco services and solutions
Creates, reviews
and approves project deliverables e.g.
Design recommendations
,
High Level Design, Low Level Design, Implementation/Change Management Plans
Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
Leverages software skills and tools to
configure, deploy and/or troubleshoot
Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
Call studio application creation and deployment implementation and knowledge

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