Job Description

Role & responsibilities Operations- Borrower Audits, ROC, Other credit monitoring 1. Weekly calls with SDPA team 2. High level customer satisfaction by regular discussion with clients and feedback, timely response to emails, periodical MISs sent to bank Ensure team output and performance in terms of quality and TAT 3. Review of Team Planning, w.r.t sufficient audits scheduled, auditors updating status. 4. Ensure required reports / activities are submitted / completed on a monthly basis. 5. Ensure Backup in case of absence of team member. 6. Review pendencys to guide team on proactive clearance of work 7. Sample quality checking of reports and critical report checking 8. Steps to bring standardisation in report formats 9. Training of team/backup as and when required. 10. Once a quarter Visit to all clients 11. Ensure tracker is live and figure out ways to maximise team output and customer satisfaction by suggesting automation of processes 12. Escalation MIS New Assignments Planning and rollout of new assignments including team training, client coordination and tracking. Planning and rollout of new assignments including team training, client coordination and tracking. One-time preparation of KRA for all employees covering objectives and target to be achieved Regular Manpower Planning Compliance and Risk Management Oversee compliance with regulatory requirements and develop risk mitigation strategies to protect the firm and its clients. Automation of processes Evaluate and suggest automation aspects and other monitoring capabilities and data analysis. Implementation and Review of processes and systems automated e & responsibilities. Preferred candidate profile Chartered Accountant with banking work experience(Bank audit or worked in banking credit)