Vice President, Infrastructure Engineering & Support

As the Vice President of Infrastructure Engineering & Support within Fiserv Technology Services, you will be instrumental in collaborating closely with CTO portfolio leaders and CIO teams to address various infrastructure requirements and transformation initiatives. Your role will involve driving efficiency, optimization, and service delivery while overseeing a significant portion of the global organization based in Global Services. It will be your responsibility to champion service excellence, maintain platform stability, security, and resilience, and enable Fiserv clients and customers. Your deep technical expertise, architectural knowledge, and domain skills, coupled with a commercial mindset and fiscal prudence, will ensure the delivery of world-class solutions that enhance the Fiserv brand. In this role, you will: - Take ownership of the end-to-end operating model within FTS. - Regularly engage with business stakeholders to understand their needs, involve them in joint planning, and ensure high stakeholder satisfaction. - Serve as the single point of accountability and escalation for technology service provisioning to clients, the business, and the FTS organization. - Execute enterprise-wide programs and initiatives aligned with the overall strategy. - Promote the adoption and enhancement of strategic technology tools. - Utilize both technical and commercial acumen to drive business profitability through the technology solution portfolio. - Optimize technology utilization across internal and external stakeholders to meet functional and financial objectives. - Utilize initiative management, new product adoption, AI Ops, automation, and lifecycle management to achieve efficient technology outcomes. - Advocate for clients while owning the technology change roadmap. To be successful in this role, you should possess: - Over 20 years of experience in infrastructure engineering, with a focus on compute and storage technologies, operating systems, database, middleware, cloud, containers, and network services. - More than 10 years of experience in the banking and financial services industry. - 15+ years of experience in managing global teams and delivering technology service solutions. - A Bachelor's degree in engineering or computer science, or equivalent military experience. - Demonstrated expertise in ITSM, SRE, Automation, and Telemetry/AI Ops. - Experience in setting up and managing a command center for triaging and quickly restoring services. - Proficiency in Change Success and Proactive Problem Management. Additionally, it would be beneficial to have: - More than 15 years of experience in driving transformational improvements in infrastructure. - Extensive experience in leading large-scale infrastructure projects, including mergers and acquisitions. - Proven ability to manage third-party processors, hardware & software vendors, and external infrastructure providers. - Knowledge of ITIL controls and compliance processes to effectively manage vulnerabilities. - Strong leadership experience in building and sustaining a diverse workforce aligned with corporate and country goals.,