Job
Description
In Platform Solutions (PS), you will be powering clients with innovative and customer-centered financial products. The team combines the best qualities of a technology player with those of a large bank. PS consists of four main businesses, including Enterprise Partnerships, Merchant Point-of-Sale Lending, and ETF Accelerator, supported by engineering, operations, and risk management expertise. **Key Responsibilities:** - Support team deliverables by utilizing your expertise to ensure successful outcomes across team members and collaborating teams. - Provide clear work objectives, milestones, and success metrics to oversee and co-ordinate successful team outcomes. - Collaborate closely with other teams to manage interdependencies, risks, and resourcing for portfolio delivery. - Demonstrate effective diversity and inclusive team management within your team and the wider organization. - Identify process improvements through root cause analysis, raise awareness, track next steps, and partner with technology to address risks and build for scale. - Engage with product teams on strategic priorities for growth initiatives. - Provide ongoing coaching and support to leaders within Fraud Operations. - Actively engage and contribute to onsite support and employee engagement initiatives in the Operations site. **Qualifications Required:** - 5+ years of experience with retail consumer banking products, including credit cards, consumer loans, and deposit/checking products, with knowledge of quality assurance processes. - 5+ years of experience in electronic/online banking or contact center operations. - Broad-based knowledge of Fraud, Fraud detection, prevention, Investigation, Transaction Disputes, and operations, including regulatory requirements. - Ability to recognize gaps in processes, escalate to necessary stakeholders, and drive a culture of risk management and compliance while delivering a world-class customer experience. - 4+ years of work experience managing a team. - Experience fostering business relationships across multiple sites and regions with high engagement and accountability. - Ability to communicate effectively with senior management, key stakeholders, and counterparts. - Strong organizational skills, ability to drive multiple projects concurrently, and apply strategic thinking to complex organizational and business issues. - Proficient in MS-Office and Outlook. **Preferred Qualifications:** - Bachelor's degree in finance or related field. - Experience in a customer experience or data analytics role at a financial institution. - Proficiency in data visualization tools such as Tableau. - Excellent communication skills, both written and orally. - Strong analytical and problem-solving skills. - Ability to understand complex problems, identify potential solutions, and adapt to change positively and quickly. Goldman Sachs is committed to fostering diversity and inclusion within the workplace and providing opportunities for professional growth and development. Benefits at Goldman Sachs include healthcare and medical insurance, holiday and vacation policies, financial wellness and retirement support, health services, fitness programs, and child care and family care services. Goldman Sachs is a leading global investment banking, securities, and investment management firm founded in 1869. The firm is headquartered in New York and maintains offices worldwide. Learn more about the firm's culture, benefits, and opportunities for career growth at GS.com/careers.,
