Vendor Manager / Category Manager

Role Overview: As a Manager of Partner Relations & Execution, your main responsibility will be to manage and expand the network of strategic partners. This role involves a combination of relationship management, operational oversight, and account servicing to ensure that partners are well-supported, satisfied, and in alignment with the company's business goals. Key Responsibilities: - Manage the entire partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management. - Act as the primary contact point for partner-related queries, communications, and escalations. - Meet strict deadlines for publishing reports, sharing partner listings, and fulfilling time-sensitive requests. - Verify contracts to ensure compliance with legal, financial, and operational terms before activation. - Conduct quality checks by contacting newly onboarded partners to verify their experience, clarify details, and ensure they meet predefined standards. - Identify and escalate any inconsistencies, concerns, or red flags observed during partner interactions. - Maintain communication records for audit and quality assurance purposes. - Update and manage the partner database to ensure accurate, complete, and up-to-date records. - Ensure that reward terms and conditions are accurately recorded, updated in real-time, easily accessible, and compliant with company policies. - Collaborate with finance and accounts teams to facilitate smooth reconciliation processes. - Ensure data integrity and promptly update records to reflect any changes or corrections. Key Success Metrics / KPIs: - Partner engagement and retention rate. - Timely activation and performance of partners in campaigns. - On-time reporting on partner activities, financials, and audits. - Satisfaction scores and qualitative feedback from partners. - Accuracy and completeness of partner data and documentation. - Resolution of partner concerns and quality issues within defined SLAs. Qualifications & Skills: - Bachelor's/Master's degree in Any Discipline. - 3+ years of experience in Partnerships Account management, client success/servicing, or Relationship Management roles. - Strong interpersonal and communication skills, with a passion for building long-term relationships. - Organized, proactive, and capable of managing multiple partner accounts simultaneously. - Ability to think strategically while executing tactically. - Collaborative mindset with strong stakeholder management skills. - Proficiency in Microsoft Excel, including commonly used formulas such as VLOOKUP, HLOOKUP, IF statements, PivotTables, and basic data analysis functions. - Skilled in task prioritization, time management, and high-quality execution under pressure. - Flexible and solution-oriented mindset with a proactive approach to problem-solving. - Strong ability to collaborate with cross-functional teams, including finance, Client Servicing, operations, and business development.,