V P Service

You will be working as a VP Service at Anand Motor Agencies Ltd, a Maruti Suzuki dealership with operations in Lucknow, Bharaich, Balarampur, and Shravasti. The dealership, established in 1983, is one of the oldest in Uttar Pradesh, boasting 8 service centers and 6 body shops. As a VP Service, you will hold a full-time on-site role overseeing the Service department's operation and management across multiple branches. Your responsibilities will include implementing customer satisfaction strategies, operational excellence programs to enhance efficiency, productivity, and profitability. You will be expected to efficiently handle a load of 3500 vehicles and manage 8 service centers effectively. To qualify for this role, you should possess a Bachelor's degree or higher in Automotive Engineering, Business Administration, or a related field. Additionally, you should have a minimum of 10 years of experience in automotive dealership service operations, with a proven track record of leading large teams and managing multiple branches. Your expertise should extend to automotive systems, service procedures, customer satisfaction programs, and quality standards. Strong communication, negotiation, and leadership skills are essential for this role, as you will be required to influence and motivate cross-functional teams. Experience in managing financial plans, budgetary requirements, and developing strategic business plans will be advantageous. Knowledge of local and regional automotive regulations and safety standards is also expected. Proficiency in CRM, ERP, MS Office, and related software is necessary to excel in this position.,