User Experience Manager

Job Title: User Experience Manager Fitness & Wellnes

Experience:

Location: Bangalore

Salary : 12 LPA

Employment Type: Full-time

Department: Experience Design & Innovation

Company Introduction:

Medifit Consultants Pvt. Ltd., founded in 2005, is a recognized leader in the health and wellness industry, committed to delivering transformative fitness, spa, and wellness solutions across India. With over 250 corporate clients spanning the nation, we have earned a reputation as one of the most trusted and preferred partners for corporate wellness in the country. Our unwavering commitment to quality, innovation, and excellence is evident in every aspect of our service offerings.

As a pioneer in the wellness sector, we provide a holistic approach to corporate well-being, equipping organizations with the tools necessary to foster a productive, healthy, and sustainable work culture. Our solutions are tailored to enhance employee engagement, reduce stress, and boost overall workplace productivity, making us a go-to partner for organizations looking to invest in the long-term health and happiness of their teams.

Recognized for our contributions to the wellness industry, we have been honored with the prestigious Economic Times Achievers Award and named Best Wellness and Fitness Company in India 2024 by the Global Leadership Summit.

As a Service Provider:

At MediFit Consultants Pvt. Ltd., we specialize in offering end-to-end wellness solutions that cater to the unique needs of each corporate client. As a trusted partner, we provide scalable, effective, and measurable wellness solutions that deliver tangible results for your organization. By investing in the health and well-being of your employees, we help you build a more engaged, resilient, and successful workforce.

Position Overview:

User Experience Manager

Key Responsibilities:

• Experience Revamp & Class Innovation

• Reimagine the format, flow, and delivery of fitness and wellness programs to create more exciting, fresh, and motivating experiences.
• Introduce creative themes, class types, and fusion formats that keep members engaged and inspired.

• Interior & Studio Experience Design

• Collaborate with facility and interior design teams to upgrade the physical workout environmentlighting, mirrors, colors, spatial layout, music, and overall ambiance.
• Ensure each studio space delivers a premium, immersive, and "Instagrammable" user experience.

• User Attraction Strategy

• Conceptualize and execute ideas that will attract new users and retain existing onessuch as seasonal experiences, class pop-ups, exclusive themes, and influencer-led sessions.
• Integrate community-building elements and wellness lifestyle offerings into the overall member experience.

• Platform & Hybrid Experience Enhancement

• Work with tech, product, and marketing teams to ensure a seamless virtual-to-physical class experience.
• Support the UX flow of digital platforms (app, website, booking systems) to complement the elevated in-studio experience.

• Customer Research & Feedback Loop

• Conduct regular user feedback sessions, class audits, and competitor bench marking to identify opportunities for constant innovation.
• Monitor and analyze class attendance, satisfaction scores, and engagement trends to refine experiences.

Day to Day work:

1. Analyze and optimize current fitness and wellness programs for improvement and innovation.
2. Collaborate with instructors and other teams to design and implement engaging class structures and seasonal programs.
3. Regularly visit and assess workout spaces to enhance visual appeal, layout, and overall user experience.
4. Gather user feedback through surveys, direct interactions, and attendance data to identify areas for improvement.
5. Monitor class attendance, retention, and satisfaction to track performance and identify trends.
6. Research wellness trends and competitor experiences to propose new ideas and formats for user engagement.
7. Collaborate with marketing and design teams to ensure class and space updates align with overall brand strategy.