US Voice process

0 - 5 years

3 - 10 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • A

    Voice Specialist

    is responsible for handling customer interactions and inquiries over the phone.
  • The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction.
  • This position requires strong verbal and interpersonal skills to effectively

    communicate with customers

    , understand their needs, and provide clear and accurate information.
  • The specialist is responsible for troubleshooting problems, offering solutions, and

    escalating complex issues

    to the appropriate departments.
  • They are also required to document all customer interactions and case details accurately in a

    CRM

    or a specific call management system.
  • The job demands a high degree of patience, a calm and professional demeanor under pressure, and the ability to meet key performance indicators (KPIs) related to call handling time and first-call resolution.

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