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5 - 8 years
4 - 8 Lacs
Noida
Work from Office
Position : Team Leader Operations Location : Noida Sec 2, ( WFO ) Shifts : Rotational (Anytime between 8 AM-5 AM )-Only drop facility for night shifts 5 Days working,2 week off rotational basis Process : US Responsibilities: Develop and mentor the team to fulfill operational needs. Assign tasks to team members, provide hands-on support, and prioritize work. Act as the liaison between the team and management. Monitor work quality, performance metrics, and ensure processes are followed. Conduct root-cause analysis and drive continuous improvement. Requirements : Min 2 Yrs. experience as Team leader Min 5 yrs. of experience required. Bachelor's or master's degree Experience in Back Office Operations Experience in US Mortagage/P&C Insurance/ US Healthcare Experience in Legal documentation Knowledge of sop creation Experience of Transition Excellent communication skills Knowledge of NPS, and Attritions
Posted 3 months ago
5 - 10 years
7 - 11 Lacs
Pune
Work from Office
Job Description Job Purpose Do you want to join an international team working to expand on the largest end to end US mortgage platformThis is an opportunity to build a career building out a platform focused on : Developer enablement Security Reusable tooling Communication We build the cool, stable foundation that helps our application, partner and lender developers build new and innovative products to help borrowers realize the dream of home ownership. Responsibilities Work under the direction of a product manager to break down requirements and author user stories with complete acceptance criteria for development and QA teams to execute As new solutions are developed, work with product and engineering teams to author processes to define repeatable use of components Work with implementation team and product manager on go to market documentation for external consumption and integration Work with product manager to define priorities for scrum team work to accomplish commitments Work within one or more scrum teams, providing direction to teams working on implementation and testing of assigned features Work with implementation teams to estimate efforts associated with new work Experience with agile development methodologies and product management practices Knowledge and Experience 5+ years of experience Undergraduate degree required - Computer science preferred, but can be combination of some CS knowledge with business Good technical writing skills - working with developers to be able to write documentation for developers to get rapid and high quality integration with platform APIs. Good interpersonal skills Strong problem-solving skills Mortgage industry experience (preferred) or financial services industry experience Familiarity with cloud-based platforms and technologies (preferred) Experience with agile development methodologies and product management practices (preferred)
Posted 3 months ago
1 - 6 years
3 - 4 Lacs
Bengaluru
Work from Office
About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Description : Job Title : Loan Origination Qualification : Any Graduate and Above Relevant Experience : 1 to 6 years Must Have Skills : 1. Excellent written and oral communications skills. 2. Completed minimum of 6 Months in US Mortgage Voice Process 3. Good exposure to MS office Excel 4. Not on performance improvement plan / Counselling in last 6 months 5. Tax returns 6. Income statements 7. Identification documents Good Have Skills : NA Roles and Responsibilities : 1. Reviewing all documentation submitted by the borrower, including income statements, asset statements, tax returns, and identification documents 2. Verifying the accuracy and completeness of each document according to lending guidelines and regulatory requirements. 3. Following up with the borrower or relevant third parties to obtain any missing or additional documentation necessary to complete the loan file 4. Communicating with loan officers, underwriters, and borrowers to address questions, discrepancies, or issues related to documentation. 5. Answering or making calls to borrowers & employers 6. Responding efficiently and accurately to employers and clients. 7. Obtain the information and document it in a client system. 8. Meet TAT and Quality matrix 9. Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making. 10. Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality. 11. Lead by Example. Ensure the working environment is stable and people feel motivated to participate and get involved. Location : Bangalore CTC Range : 3 LPA to 4.5 LPA (Lakhs Per Annum) Notice Period : Immediate Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office Thanks & Regards, Chaitanya HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 / WhatsApp @ 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
Posted 3 months ago
4 - 9 years
9 - 11 Lacs
Bengaluru
Remote
Job description We Are Hiring for End to end Live Underwriter / Sr. Underwriter Languages req: Excellent English communication Requirement -: Min 3 years exp into End to end live underwriting Location : WFH Salary : upto 11L Notice period :upto 1m Underwriter and Sr Underwriter Experience required for the Job: 3+ years Job Location: Mumbai/Chennai/ Bangalore/ Hyderabad Key skills: Underwriting, US mortgage Position Overview Candidate should have total 3+ years of US mortgage underwriting experience Well versed with FNMA. FHLMC, knowledge of GNMA and investor guidelines is an additional benefit Should have good analytical and problem-solving skills Should have decision-making skill when applying in business judgment Evaluate complete loan documents and should provide approval or denial decision Complete review of credit report to verify trade lines, derogatory accounts, public records and credit reconciliation Thorough income calculation Salaried income, business income, retired other income and rental income Complete review of Collateral and property valuation Assets verification include borrowers bank account statement, retirement accounts, mutual funds and other investments. Credit analysis based on borrowers Income, Asset, Liability and Collateral (4C of Underwriting) to determine the credit worthiness of a customer Validating and processing the Loan documents on behalf a Mortgage lender organization. Evaluating evidence of borrowers willingness and ability to repay the obligation Good communication, Presentation skills, Self-motivated and hard working About you: Minimum 3 years of Underwriting experience in US Mortgage. Sound knowledge of US Residential mortgage Exposure of Underwriting processes & guidelines. Excellent critical thinking, problem solving and sound judgment. Analysis and Calculation of qualifying income from Salaried various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc. Interested candidates can share Call or whatsapp resumes to Manya @ 9606553811 Or email your resumes to Careers@glympsehr.com
Posted 3 months ago
2 - 6 years
3 - 6 Lacs
Pune
Work from Office
Job Description Job Purpose Do you want to join an international team working to expand on the largest end to end US mortgage platformThis is an opportunity to build a career building out a platform focused on : Developer enablement Security Reusable tooling Communication We build the cool, stable foundation that helps our application, partner and lender developers build new and innovative products to help borrowers realize the dream of home ownership. Responsibilities Work under the direction of a product manager to break down requirements and author user stories with complete acceptance criteria for development and QA teams to execute As new solutions are developed, work with product and engineering teams to author processes to define repeatable use of components Work with implementation team and product manager on go to market documentation for external consumption and integration Work with product manager to define priorities for scrum team work to accomplish commitments Work within one or more scrum teams, providing direction to teams working on implementation and testing of assigned features Work with implementation teams to estimate efforts associated with new work Experience with agile development methodologies and product management practices Knowledge and Experience 5+ years of experience Undergraduate degree required - Computer science preferred, but can be combination of some CS knowledge with business Good technical writing skills - working with developers to be able to write documentation for developers to get rapid and high quality integration with platform APIs. Good interpersonal skills Strong problem-solving skills Mortgage industry experience (preferred) or financial services industry experience Familiarity with cloud-based platforms and technologies (preferred) Experience with agile development methodologies and product management practices (preferred)
Posted 3 months ago
2 - 7 years
5 - 15 Lacs
Chennai
Remote
About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title : Live Underwriters Qualification : Any Graduate or Above Relevant Experience : 2 to 10 Years Must Have Skills : 1. Live underwriters 2. 4Cs 3. Collateral Capacity 4. Credit & Income 5. Residential Underwriting 6. Pre purchase review / PPR Roles and Responsibilities : 1. The Conventional Underwriter reviews, conditions and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. Job Roles and Responsibilities 2. Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors. 3. Review all required loan data, reports, and inspections to ensure the collateral is acceptable to investor and the company. 4. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. 5. Provides final approval underwriting of mortgage loans. 6. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. 7. Sign off conditions in a timely manner set by management. 8. Work with staff and management to find solutions on escalated loans. 9. May be requested to make recommendations for improving Internal Audits policies and practices. 10. Manage loans by using all functions of Encompass. 11. Effectively communicate underwriting decisions with processors and advisors 12. Maintain a high level of customer service and communication with other departments. 13. Other duties as assigned. Interview Location : Chennai CTC Range : Upto 15 LPA (Lakhs Per Annum) Notice period : Immediate to 60 Days Shift Timing : US Shift Mode of Interview : Walk-in Mode of Work : Work from Home Thanks & Regards, Monika HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number & WhatsApp 9916116145 monika.j@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
Posted 3 months ago
2 - 7 years
5 - 15 Lacs
Chennai
Remote
About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title : Live Underwriters Qualification : Any Graduate or Above Relevant Experience : 2 to 10 Years Must Have Skills : 1. Live underwriters 2. 4Cs 3. Collateral Capacity 4. Credit & Income 5. Residential Underwriting 6. Pre purchase review / PPR Roles and Responsibilities : 1. The Conventional Underwriter reviews, conditions and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. Job Roles and Responsibilities 2. Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors. 3. Review all required loan data, reports, and inspections to ensure the collateral is acceptable to investor and the company. 4. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. 5. Provides final approval underwriting of mortgage loans. 6. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. 7. Sign off conditions in a timely manner set by management. 8. Work with staff and management to find solutions on escalated loans. 9. May be requested to make recommendations for improving Internal Audits policies and practices. 10. Manage loans by using all functions of Encompass. 11. Effectively communicate underwriting decisions with processors and advisors 12. Maintain a high level of customer service and communication with other departments. 13. Other duties as assigned. Interview Location : Chennai CTC Range : Upto 15 LPA (Lakhs Per Annum) Notice period : Immediate to 60 Days Shift Timing : US Shift Mode of Interview : Walk-in Mode of Work : Work from Home Thanks & Regards, Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432492 | WhatsApp 9591269435 darini@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
Posted 3 months ago
2 - 6 years
5 - 15 Lacs
Chennai
Remote
About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title : Live Underwriters Qualification : Any Graduate or Above Relevant Experience : 2 to 10 Years Must Have Skills : 1. Live underwriters 2. 4Cs 3. Collateral Capacity 4. Credit & Income 5. Residential Underwriting Roles and Responsibilities : 1. The Conventional Underwriter reviews, conditions and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. Job Roles and Responsibilities 2. Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors. 3. Review all required loan data, reports, and inspections to ensure the collateral is acceptable to investor and the company. 4. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. 5. Provides final approval underwriting of mortgage loans. 6. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. 7. Sign off conditions in a timely manner set by management. 8. Work with staff and management to find solutions on escalated loans. 9. May be requested to make recommendations for improving Internal Audits policies and practices. 10. Manage loans by using all functions of Encompass. 11. Effectively communicate underwriting decisions with processors and advisors 12. Maintain a high level of customer service and communication with other departments. 13. Other duties as assigned. Interview Location : Chennai CTC Range : Upto 15 LPA (Lakhs Per Annum) Notice period : Immediate to 60 Days Shift Timing : US Shift Mode of Interview : Walk-in Mode of Work : Work from Home Thanks & Regards, Niveditha HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 080-67432437/Whats app @9901039852| niveditha.b@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
Posted 3 months ago
5 - 10 years
3 - 7 Lacs
Bengaluru
Work from Office
Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Industries (Only): International Insurance, US Mortgage, International Banking operations. Experience : 5+ years at least and 1+ years as a team lead, Lead, Specialist, SME, Senior Analyst Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors * Train others * Builds team relationships * Communicates effectively * Demonstrates functional excellence * Customer centric
Posted 3 months ago
1 - 6 years
2 - 4 Lacs
Bengaluru
Work from Office
About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Description : Job Title : Loan Origination Qualification : Any Graduate and Above Relevant Experience : 1 to 6 years Must Have Skills : 1. Excellent written and oral communications skills. 2. Completed minimum of 6 Months in US Mortgage Voice Process 3. Good exposure to MS office Excel 4. Not on performance improvement plan / Counselling in last 6 months 5. Tax returns 6. Income statements 7. Identification documents Good Have Skills : NA Roles and Responsibilities : 1. Reviewing all documentation submitted by the borrower, including income statements, asset statements, tax returns, and identification documents 2. Verifying the accuracy and completeness of each document according to lending guidelines and regulatory requirements. 3. Following up with the borrower or relevant third parties to obtain any missing or additional documentation necessary to complete the loan file 4. Communicating with loan officers, underwriters, and borrowers to address questions, discrepancies, or issues related to documentation. 5. Answering or making calls to borrowers & employers 6. Responding efficiently and accurately to employers and clients. 7. Obtain the information and document it in a client system. 8. Meet TAT and Quality matrix 9. Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making. 10. Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality. 11. Lead by Example. Ensure the working environment is stable and people feel motivated to participate and get involved. Location : Bangalore CTC Range : 3 LPA to 4.5 LPA (Lakhs Per Annum) Notice Period : Immediate Mode of Interview : Virtual Shift Timing: Night Shift Mode of Work : Work From Office -- Thanks & Regards, Lavanya HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432432/Whats app @8971300575 | lavanya.shiva@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
Posted 3 months ago
1 - 6 years
3 - 4 Lacs
Bengaluru
Work from Office
About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Description : Job Title : Loan Origination Qualification : Any Graduate and Above Relevant Experience : 1 to 6 years Must Have Skills : 1. Excellent written and oral communications skills. 2. Completed minimum of 6 Months in US Mortgage Voice Process 3. Good exposure to MS office Excel 4. Not on performance improvement plan / Counselling in last 6 months 5. Tax returns 6. Income statements 7. Identification documents Good Have Skills : NA Roles and Responsibilities : 1. Reviewing all documentation submitted by the borrower, including income statements, asset statements, tax returns, and identification documents 2. Verifying the accuracy and completeness of each document according to lending guidelines and regulatory requirements. 3. Following up with the borrower or relevant third parties to obtain any missing or additional documentation necessary to complete the loan file 4. Communicating with loan officers, underwriters, and borrowers to address questions, discrepancies, or issues related to documentation. 5. Answering or making calls to borrowers & employers 6. Responding efficiently and accurately to employers and clients. 7. Obtain the information and document it in a client system. 8. Meet TAT and Quality matrix 9. Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making. 10. Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality. 11. Lead by Example. Ensure the working environment is stable and people feel motivated to participate and get involved. Location : Bangalore CTC Range : 3 LPA to 4.5 LPA (Lakhs Per Annum) Notice Period : Immediate Mode of Interview : Virtual Shift Timing: Night Shift Mode of Work : Work From Office -- Thanks & Regards, Niveditha HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432437/Whats app @9901039852| niveditha.b@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
Posted 3 months ago
4 - 9 years
6 - 10 Lacs
Bengaluru
Work from Office
Warm Greetings from Rivera Manpower Services! WORK LOCATION :Bangalore We are hiring candidates with excellent communication skills and a minimum of 4+ years of experience in international voice processes, preferably in Banking voice, Insurance voice Can apply. Mandatory Requirement: Experience in the above domains Willingness to work in US shiftsCall and book your interview slots: 9986267393 / 7829336034 / 7829336202 / 9380300644 JD for Senior Process AnalystPrimary Responsibilities Act as the primary point of contact for the branch, providing comprehensive support Responsible for end to end support of the policy lifecycle services Participate in renewal review meetings alongside Producer, CSM and sales team Support a team of 5-7 Client Service Managers at the branch Take Proactive measures to initiate pre and post-renewal activities promptly Monitor and follow up on triggered activities, ensuring their accuracy and timely completion Handle queries effectively, aiming to minimize re-work at service center Collaborates with branch to identify time consuming activities that can be offshored to service center Foster and maintain a positive relationship with branch staff to enhance the overall customer experience III. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Proactive Ownership and Accountability Insurance domain knowledge Logical thinking and decision making IV. Minimum Qualifications and Experience Graduate with 4+ years of experience in an Insurance domain (BFSI) Insurance certification good to have Transition/onboarding of service - good to have SPOC - Single Point of Contact role for operations - good to have Onshore travel experience good to have
Posted 3 months ago
1 - 6 years
2 - 4 Lacs
Bengaluru
Work from Office
Job Title : Loan Origination Qualification : Any Graduate and Above Relevant Experience : 1 6 years Must Have Skills : 1.Excellent written and oral communications skills. 2.Completed minimum of 6 Months in US Mortgage Voice Process 3.Good exposure to MS office Excel 4.Not on performance improvement plan / Counselling in last 6 months 5.Tax returns 6.Income statements 7.Identification documents Good Have Skills : NA Roles and Responsibilities : 1.Reviewing all documentation submitted by the borrower, including income statements, asset statements, tax returns, and identification documents 2.Verifying the accuracy and completeness of each document according to lending guidelines and regulatory requirements. 3.Following up with the borrower or relevant third parties to obtain any missing or additional documentation necessary to complete the loan file 4.Communicating with loan officers, underwriters, and borrowers to address questions, discrepancies, or issues related to documentation. 5.Answering or making calls to borrowers & employers 6.Responding efficiently and accurately to employers and clients. 7.Obtain the information and document it in a client system. 8.Meet TAT and Quality matrix 9.Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making. 10.Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality. 11.Lead by Example. Ensure the working environment is stable and people feel motivated to participate and get involved. Location : Bangalore CTC Range : 3 5 LPA (Lakhs Per Annum) Notice Period : Immediate Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office Thanks & Regards, Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432442 | WhatsApp 9591269435 darini@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
Posted 3 months ago
5 - 8 years
7 - 10 Lacs
Bengaluru
Work from Office
Consolidate data on HOAs through online research and calls, and integrate this information into a workflow Understand business objectives and address HOA-related concerns. Must have atleast 3 years' experience as Team Lead in US Mortgage process
Posted 3 months ago
4 - 9 years
1 - 4 Lacs
Pune
Work from Office
SUMMARY US Mortgage Operations Manager We are seeking an experienced US Mortgage Operations Manager to oversee active servicing, default loans handling, loss mitigation, bankruptcy, loss analysis, foreclosure, REO, flood insurance, hazard insurance, consumer reporting, and escrow administration. The ideal candidate will have a strong understanding of end-to-end loan servicing, foreclosure, and bankruptcy within the US mortgage domain. Exceptional communication skills are essential for effectively handling client escalations and conducting client reviews. The successful candidate will also demonstrate proven experience in operations management, a deep knowledge of US mortgage domain and foreclosure and bankruptcy laws, and strong analytical and problem-solving skills. Requirements Requirements: 4+ years of experience in US Mortgage with active servicing, default loans handling, loss mitigation, bankruptcy, loss analysis, foreclosure, REO, flood insurance, hazard insurance, consumer reporting, and escrow administration Proficiency in end-to-end loan servicing, foreclosure, and bankruptcy within the US mortgage domain Exceptional communication skills Proven experience in operations management Strong knowledge of US mortgage domain and foreclosure, bankruptcy laws Excellent communication and leadership skills Ability to effectively handle client escalations Proficiency in preparing and conducting client reviews Strong analytical and problem-solving skills
Posted 3 months ago
- 5 years
1 - 3 Lacs
Madurai
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Inviting applications for the role of Process Associate/ Developer - Broker Technical Support Team- Madurai Skill Sets - US Mortgage, Underwriting, US Brokerage, Insurance, Backend Ops, Insurance, Property and Casualty, P&C Insurance, In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner. Should be open to work in any shift as per the business requirement Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities * Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests * Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. * Calculating adjustments and premiums on policies and other insurance documents. * Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. * Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. * Monitor and attend to requests via client service platform that require action in a timely manner. * Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications * Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written * Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. * Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. * Proficient in English language- both written (Email writing) and verbal * A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience * Relevant years of insurance experience and domain knowledge, especially P&C insurance * Candidate having Broker (US P&C insurance) experience would be an asset * Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) * A strong attention to detail; analytical skills and the ability to multi-task are important * Should be a team player with previous work experience in an office environment required * Client focused with proven relationship building skills * Ability to work collaboratively as a key member of a team and independently with minimum supervision * Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 3 months ago
3 - 8 years
2 - 5 Lacs
Madurai
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Inviting applications for the role of Process Developer Broker Technical Support Specialist|| Property & Casualty & Underwriting || Madurai Location Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests • Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. • Calculating adjustments and premiums on policies and other insurance documents. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. • Monitor and attend to requests via client service platform that require action in a timely manner. • Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Relevant and meaningful years of experience of working in US P&C insurance lifecycle pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Relevant years of insurance experience and domain knowledge, especially P&C insurance • Candidate having Broker (US P&C insurance) experience would be an asset • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • A strong attention to detail; analytical skills and the ability to multi-task are important • Should be a team player with previous work experience in an office environment required • Client focused with proven relationship building skills • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 3 months ago
- 3 years
2 - 6 Lacs
Coimbatore
Work from Office
About The Role Improving clients online visibility by updating their listings which leads highly credible online reputation Must have good analytical / critical thinking skills Good communication & comprehension skill Attention to detail in finding errors Ability to manage time and meet deadlines Ability to cross-checking information for accuracy Good in English spelling and grammar
Posted 3 months ago
- 4 years
1 - 4 Lacs
Gurugram
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 3 months ago
8 - 13 years
7 - 17 Lacs
Pune, Jaipur
Work from Office
Role : US Mortgage Exp : Min 8+ yrs Loc : Pune & Jaipur Must Have exp : Us Residential Mortgage in Team lead / Manager Position Min 60+ FTE's and NMLS Certified Salary : upto 9 LPA Interview: Walkin Regards, Allen 7200495207
Posted 3 months ago
2 - 5 years
0 - 3 Lacs
Bengaluru
Work from Office
Job Title: Legal Foreclosure Executive US Mortgage (Attorney Process) Location: [Insert Location] Work from Office Shift: US Shifts (Night Shifts) Working Days: 5 Days Working, 2 Days Off Experience: 2 to 5 Years Salary: As per Company Standards Job Summary: We are hiring a Legal Foreclosure Executive with experience in US mortgage servicing, particularly in the Attorney Foreclosure process. The role involves managing foreclosure cases, coordinating with law firms, and ensuring timely legal action. Key Responsibilities: Process and monitor foreclosure cases with attorney networks. Review legal documents and ensure timely updates. Communicate with internal teams and external law firms. Maintain compliance with US foreclosure laws and guidelines. Handle documentation and case tracking in servicing systems Requirements: 25 years of experience in US mortgage foreclosure (attorney process). Strong communication and case management skills. Familiarity with legal foreclosure timelines and procedures. Proficient in MS Office and relevant servicing platforms.
Posted 3 months ago
5 - 9 years
6 - 12 Lacs
Gurugram
Work from Office
Role & responsibilities To oversee all activities within a team and driving the team to meet production targets To ensure team meets daily SLA and qualify requirement Work on Internal and External stakeholder reporting To ensure appropriate and timely escalations to immediate superiors To handle escalations. Ensure compliance with internal policies and procedures, external regulations and information security standards. Ensure completion of the Internal and External Calibration sessions Conduct team huddles. Establish peer-to-peer relationships with in the team. Ensure complete, transparent and frequent communication with the team and other stakeholder. Adhere to the communication plan and rigor as agreed with the business. Ensure on time logins and schedule adherence. Assist new hires such that they are productive on the floor in the shortest possible time frame. To coach and provide feedback to team members who are not meeting their targets or meeting the threshold To help team members to resolve queries and provide floor support. To identify process gaps and suggest improvement measures. Help new Joiners in their nesting phase and be a backup for supervisors in their absence. Encourage others on the team to identify barriers to team functioning and suggest remedies Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Preferred candidate profile Bachelors in any stream Experienced mortgage professional with 4-5 years expertise in underwriting functions Thorough knowledge of functional area and department processes. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Can multi-task and manage time efficiently Has strong organizational skills, attention to detail, and basic Microsoft Office skills Good analytical and problem-solving skills. Strong organization and verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve.
Posted 3 months ago
2 - 7 years
3 - 8 Lacs
Bengaluru
Work from Office
If you are looking for an exciting opportunity, join us at the Walk-in Drive! HCL is hiring for Associate / Senior Executive roles, and we are conducting a Walk-in Drive in Bengaluru (Karle) . Walk-in Drive Details: Location: HCL TECH, Bengaluru (Karle) ( Address: SEZ hub, DadaMastan Layout, Karle Tech Park, Nagavara, 1, Veeranapalya, Karle Town, Bengaluru, Karnataka 560024) Date: Thursday, 8th May Time: 11:00 AM 2:00 PM Contact HR SPOC Vignesh Baskaran Job Opportunity: Associate / Senior Executive Location: Bengaluru (Karle) Shift Timing: 7:00 AM – 5:00 PM (IST) Domain: Australian Mortgage Underwriting Work Model: Work from Office (WFO) Start date : Immediate joiners only Job Summary: The ideal candidate will be responsible for auditing loans underwritten by credit officers to ensure compliance with bank policies, guidelines, and regulatory requirements. This involves reviewing loan applications, assessing documentation accuracy, verifying lending criteria, and identifying any discrepancies. Responsibilities: Analyzing customer financial positions, employment history, credit history, and ability to repay. Understanding and applying the 4 C’s of Credit effectively. Ensuring compliance with regulatory and company guidelines . Assessing credit risk and determining loan approval/decline decisions. Applying lending/credit policy, mortgage insurance guidelines, and risk assessment principles. Communicating with external stakeholders, including Brokers/Lenders . Demonstrating strong customer-centric communication skills . Core Responsibilities: Loan Application Assessment Creditworthiness Evaluation Income Verification Risk Analysis Property Valuation Review Reviewing Loan-to-Value Ratio (LVR) Approval or Declination of Loans Fraud Detection Skills & Qualifications: Knowledge of Responsible Lending Obligations Understanding of APRA and ASIC regulations Strong analytical and financial assessment skills Excellent attention to detail and time management Effective communication & stakeholder management skills Experience with lending policies & procedures Experience with KYC process Qualification & Experience: Education: Bachelor's or Master's degree in any field. Experience: 2+ years in Pre-underwriting, Loan Processing, Mortgage Underwriting, or Post Close Underwriting in Australian, USA, or UK mortgage domains . Must-have: Strong understanding of Australian, US, or UK lending regulations . Added Advantage: Candidates with strong communication experience with onshore clients will have an edge. Preferred candidate profile
Posted 3 months ago
3 - 5 years
1 - 5 Lacs
Bengaluru
Work from Office
Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Analyst, SDU, India I. Basic Information Job Title: Client Analyst Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 3-5 years Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.
Posted 3 months ago
3 - 8 years
4 - 7 Lacs
Chennai, Pune, Delhi NCR
Work from Office
Candidate should have 3yrs of experience in Title Search / Examination process for US Mortgage. Work Location - Chennai / Bengaluru Shift - Rotational shifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details
Posted 3 months ago
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