Us Insurance / Insurance process / Claims / Voice / Inbound / Bpo / IT

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Job Summary:

We are looking for dynamic and customer-focused individuals to join our US Insurance Voice Process team. As a voice process associate, you will be responsible for handling inbound/outbound calls related to insurance policies, claims, billing, and customer queries for US-based clients. This role requires excellent communication skills, attention to detail, and a strong understanding of insurance practices.

Key Responsibilities:

• Handle inbound and outbound calls from US customers regarding insurance inquiries.
  
• Assist clients with policy information, renewals, claims processing, premium payments, and policy changes.
  
• Provide accurate and timely information while ensuring first-call resolution.
  
• Update and maintain customer records in the system as per client requirements.
  
• Follow compliance and confidentiality regulations.
  
• Escalate complex queries to appropriate departments or supervisors.
  
• Meet performance metrics including call quality, average handling time (AHT), and customer satisfaction (CSAT).
  

Requirements:

• High School Diploma or equivalent (Bachelors degree preferred).
  
• 0–4 years of experience in US Insurance Process or international voice process (preferred).
  
• Excellent verbal communication and listening skills (neutral accent preferred).
  
• Knowledge of US insurance terminologies (Life, Health, Auto, or Property & Casualty).
  
• Familiarity with CRM systems and basic computer skills.
  
• Willingness to work in night shifts or rotational shifts (US time zones).
  
• Ability to work under pressure in a target-driven environment.
  

Preferred Skills:

• Prior experience in a BPO handling US clients.
  
• Understanding of US healthcare or property & casualty insurance processes.
  
• Typing speed of 30+ WPM with high accuracy.
  

What We Offer:

• Competitive salary + performance-based incentives & shift allowance.
  
• Training on US insurance products and systems.
  
• Opportunity to work with global insurance clients.
  
• Growth opportunities and internal mobility.

Contact point : Nancy - 9686682465 / 7259027295 / 7760984460 / 7259027282 / 9900024811