US Immigration - Intake Specialist

Position Name : Immigration Law - Intake Specialist

Job Mode : Full Time

Shift Timings : US Working hours

Job Location : Hyderabad

Description

Intake Specialist (Front-End)

U.S. immigration law firms

Key Responsibilities

Client Communication & Case Intake

• Answer incoming calls and respond to client inquiries promptly and professionally.
• Process incoming emails, including saving and organizing documents.
• Onboard new clients, ensuring accurate data entry and smooth transition to case teams.
• Notify clients via email of filed applications and other case updates.
• Assist clients with payments and maintain clear records.

Case Management & Administrative Tasks

• Manage calendars and schedule client appointments and interviews.
• Prepare and process

  FOIA requests

  (submission, tracking, and delivery to clients/staff).
• Handle

  EAD and travel document renewals

  ,

  change of address (AR-11)

  ,

  service requests

  , and

  Adit stamp

  requests.
• Process

  interview postponement

  requests.
• Review

  Docketwise forms

  for accuracy and completeness.
• Create and maintain organized digital records for all cases.

Team Support

• Provide general assistance to attorneys and staff as needed.
• Maintain communication with team members to ensure cases progress efficiently.

Qualifications

• 2+ years of experience in an

  immigration law firm

  (required).
• Strong understanding of

  USCIS procedures and forms

  .
• Experience using

  Docketwise

  or similar immigration software (preferred).
• Excellent written and verbal communication skills in English; bilingual (English/Spanish) preferred.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Proficient with Google Workspace, Microsoft Office, and online communication tools.long-term growth opportunities.

If interested please share your cv to sravanthi.chodavarapu@hireitpeople.com