US Debt Collections Trainer

Job Title: Trainer - Debt Collections Location: Noida (100% Onsite) Work Type: Full-time Shift Hours: 6:00pm to 3:00 am IST Job Description for Trainer: Conduct Training Sessions:  Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.  Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.  Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development.  Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies.  Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.  Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.  Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions.  Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.  Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs. Candidate Requirements Experience:  Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations.  Graduate from any stream  Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.  Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team.  Strong organizational skills to manage training schedules, materials, and documentation effectively.  Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices. Show more Show less