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US Banking Voice Support Executive

1 - 5 years

4 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

: - Banking Voice Company: iEnergizer Location: Noida, Sector 60 : Ienergizer, a leading BPO located in Noidas vibrant Sector 60, is dedicated to providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our US Voice process, which focuses voice support. : As a Customer Service Executive for the US Voice process, you will be responsible for managing voice interactions, ensuring customer queries are handled efficiently and effectively. Key Responsibilities: Handle inbound calls from US customers regarding banking inquiries. Provide high-quality customer service by addressing and resolving customer concerns. Process transactions accurately and efficiently, ensuring customer satisfaction. Maintain detailed records of customer interactions and resolutions. Collaborate with team members to meet and exceed performance targets. Adhere to company policies and procedures to ensure compliance and quality standards Eligibility Criteria: Minimum 6 months of experience in an international BPO (voice process). Excellent verbal and written communication skills in English. Ability to handle customer inquiries efficiently. Willingness to work in a 24/7 environment. Undergraduate and Graduate candidates can apply. Note: No cab or meal facilities are provided. Candidates should be comfortable with night shifts and working from the office. Join this WhatsApp Group for more hiring updates - https://chat.whatsapp.com/LTUVLQovmCLKido7X8SR59 Contact Person: HR Mansi - 9321619321 HR Meenakshi - 9220956353 Interview Timing: 12 PM 4 PM Regards, IEnergizer HR Team.

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Outsourcing and Offshoring Consulting

Noida UP

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658 Jobs

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