US Account Manager- IT Staffing-MSP Clients

Role Overview

Account Manager

Key Responsibilities

• Manage and grow

  MSP accounts

  in the US staffing ecosystem, ensuring compliance with client requirements and SLAs.
• Partner closely with onshore leadership in Michigan to align offshore delivery with client expectations.
• Drive recruitment strategies for

  IT and engineering roles

  , leveraging technical understanding to match talent effectively.
• Maintain strong relationships with US customers, ensuring proactive communication and issue resolution.
• Oversee day-to-day account operations, including reporting, escalations, and performance tracking.
• Collaborate with recruiters and delivery teams to ensure timely fulfillment of client requisitions.
• Provide insights on market trends, client needs, and process improvements to enhance service delivery.

Required Qualifications

• 5+ years of experience

  working with US customers in IT staffing from India and over all 8+ years of sales account management experience.
• Proven expertise in

  MSP account management

  within the staffing industry.
• Strong technical understanding of IT and engineering roles.
• Exceptional

  communication skills

  (verbal and written) with the ability to influence and build trust across cultures.
• Experience working offshore in US time zones; ability to manage high-volume accounts effectively.
• Preferably visited the US for work assignments or has prior US work experience.
• Ability to work independently while collaborating with cross-functional teams.

Preferred Attributes

• Strategic thinker with strong problem-solving skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong interpersonal skills with a customer-first mindset.

Ability to adapt quickly to changing client needs and market dynamics.