Urgent requirment For Centre Head Position

KEY TECHNICAL RESPONSIBILITIES

Administrative , Operational

Documentation

Monitoring Client Progress

Zero Sessions

Maintain liaison

oKnowledge transfer and technical inputs from R&D or Corporate Office to the respective Centre staff.

oTo regularly update oneself on all Obesity / Beauty related research in one's region and share the relevant information pertaining to the same with R & D Dept.

oCommunication, implementation and compliance of all Corporate policies in the Centre.

oCoordinate with Zonal head and Corporate Office in case of delays in the availability of stock - linen, documents, appliances and their accessories, and to ensure all equipment is in working condition at all times.

oTo take Corporate guidance for booking of complicated Medical Cases.

oTo take corrective measures, with advice from Corporate Office if required, in case of wrong bookings and medical contraindications.

Executions & Compliance to SOP:

Trainings :

-Training Needs -Fresher/ Refresher / Advanced / Skill Gap Analysis / Other parameters requiring improvement on individual basis

-To ensure stringent compliance of the Training Nomination SOPw.r.tTrainingNomination

Letter / Mandatory signing of Training Agreements by complete staff / Action on Non compliance

-To ensure that the post Training Implementation feedback form is filled up for respective profiles as and when required and sent back to R & D

- To ensure that the identified Centre staff ( Profilewise ) takes keen interest in the improvement of average

performers and feedback of the same sent to the R & D

Review the appointment planner:

- To review and ensure that the Daily Monitoring Format is correctly and completely filled up and sent tothe Corporate within the stipulated time line.

Follow

Unsuccessful but regular clients

Validity Expiry

Transfer/Conversion of Clients Progamme

Client complaints

Staff

Recruitment and Induction:

Induction

Orientation of Staff

Vacancies / TNA

Sales

Events

Software entries:

Staff Attrition:

To ensure optimum staff strength at the Centre at all times keeping in mind the influx and lean hours

KEY ADMINISTRATIVE RESPONSIBILITIES

Sop's:

driven by the Center Manager(s) while providing ownership value.

To oversee achievement of budgeted sales target every month & offer timely advice to team to review strategies to close sales & generate bookings more effectively and scientifically.

Events

To ensure that the data on Centre level Marketing initiative / feedback is collated and analyzed and the same sent to the Head Marketing, Corporate and Regional VP Operations

.

To monitor SMS data / Call Centre escalated queries / Alive Chat mails or any other marketing activities promoted by the marketing department at the corporate.

To oversee monthly budget of the centre & team operations to bring down non-essential overhead costs without impacting quality of service.

To monitor the effectiveness of yield/capacities in the centers and systems to ensure revenues are maximized and provide feedback to senior management

To oversee duty roster & identify staff capable of multitasking and sending them for respective trainings for upgradation.

Monthly/Dailly staff meetings

To provide ongoing information and status reports to Regional Operations Head / Senior management team in the corporate on monthly basis on financial and operational performance of center(s).

To oversee management & maintenance of all client records, attendance record, MIS reports, security arrangements, inventory control, compliance to all statutory obligations such as PF, ESIC, Bonus etc..

Checklists

To explain the details of incentive plan / salary break up and regularly coordinate with HR on timely distribution of salaries and incentives to the center staff.

To put forth recommendations to corporate office for centre renovation, relocation/ termination of manpower, and closure of certain sections of centre & discontinuing use of certain machines

To conduct regular checks at the center to ensure consumption of products as per SOP and services executed at the centers and FIFO policy is being adhered to for product consumption / retail chain.

To constantly upgrade oneselfso as to achieve the progression level as per the multitasking / up gradation planner

Additional Responsibilities:

1.To offer assistance in pre opening activities of new centers by finalization of floor maps, appliances, consumables, gadgets etc for centers (new and renovations) with approval from corporate office.

2.To train and groom the next identified successoras Centre Head ( staff identified from within the Centre team )

3. In addition to the above mentioned duties and job functions, to carry out any other assignment given occasionally by the Regional Operations Head.

While the above encapsulates all their responsibilities, the following needs a special mention and should be done on priority basis.

To ensure cleanliness, hygiene and maintenance of the center.

Regular reports on problems observed, actions to be taken and deadlines for the same.

Special focus on service delivery, customer care, satisfaction, delight and feedback.

Cash checking To ensure systematic cash handling and maintenance of cash register . Physical cash and entries in the cash register should match. Report to be sent on any variation to all concerned.