Urgent Opening For Customer Success Executive

Opening with a leading Manufacturing Company

Role:- Customer Success Executive

Location:- Ahmedabad

Job Summary

As a Customer Success Executive, you will be the first point of contact for our clients, providing exceptional service and support. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction. You will work in a dynamic environment where your communication skills and problem-solving abilities will be crucial. Our company values dedication and professionalism, and we are committed to supporting our employees with individual support and varied job activities. Join us to be part of a team that prioritizes customer experience and employee growth

Benefits

• Individual employee support is provided to ensure personal and professional development
• Varied job activities are offered to keep the work engaging and dynamic

What you will Do?

• Respond to customer inquiries promptly and accurately through various communication channels
• Resolve customer issues efficiently while maintaining a high level of satisfaction
• Document customer interactions and feedback to improve service quality
• Collaborate with team members to address complex customer concerns
• Provide product and service information to assist customers in making informed decisions

Preferred candidate profile

Your Skills

• Min 2 Years of Experience is needed
• Excellent communication skills are required to interact effectively with customers
• Languages like English and Hindi are compulsory plus Regional Languages like Marathi/ Telugu/ Tamil/ Kannada/ Malyalam will be an added Advantage.
• Strong problem-solving abilities are necessary to resolve customer issues
• Ability to work in a fast-paced environment while managing multiple tasks
• Proficiency in using CRM tools is essential, training will be provided.
• Attention to detail is crucial for accurately documenting customer interactions