Urgent hiring For US Voice Process || International BPO

1 - 3 years

3 - 4 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Handle inbound calls to assist US-based telecom customers.
  • Resolve queries related to billing, service activation/deactivation, network issues or for technical support.
  • Ensure high levels of customer satisfaction through effective communication and problem-solving skills.
  • Adhere to process guidelines, quality standards, and compliance requirements.
  • Meet or exceed performance targets (KPIs) including call quality, resolution rate, AHT, and CSAT scores.

Preferred candidate profile

  • Minimum 6 months of international BPO experience.
  • Excellent communication skills
  • UG/Grad/Post graduates are applicable.
  • Should be comfortable with US shifts.

Anamika (9205989465),

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