Urgent Hiring For International Chat Support - E commerce - Freshers

0 - 2 years

2 - 3 Lacs

Posted:1 month ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX! IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment. Job Opportunity: International Chat Support Executive Key Benefits: Provident Fund (PF) & ESI / Health Insurance 2-Way Transportation (Pick-up & Drop) Performance-Based Incentive Plans 5 Working Days with 2 Weekly Offs( rotational) Key Responsibilities: Respond to customer queries via live chat in a professional and timely manner Provide accurate information regarding products and services Efficiently resolve complaints and escalate complex issues as needed Manage up to 2 chats simultaneously Achieve individual KPIs, including response time, resolution rate, and customer satisfaction Requirements: Excellent written communication skills in English Strong interpersonal and problem-solving abilities Ability to multitask and handle multiple chats effectively Willingness to work in rotational shifts (including night shifts) Typing speed of 30 to 35 WPM with at least 80% accuracy Preferred Candidates: Immediate joiners Experience with US, UK, or Australian customers Comfortable in a high-performance, target-driven work environment Interested candidates can contact below HR Vijaya: Call: 8897332628 WhatsApp: 8897332628 Email: vijaya.majji@intouchcx.com

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
IntouchCX logo
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

RecommendedJobs for You