Preferred Customer Associate

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Job Description:

This position provides customer service to internal and external customers. He/She enters data for order processing, document scanning, shipment routing, etc. This position problem solves and maintains ongoing professional relationships with customers. Responsibilities:

• Processes workforce management software exceptions.
• Completes and provides various reports and provides analysis as needed.
• Administers discretionary, vacation, and compensation day requests.
• Completes special projects and deployments, conducts research and analysis (e. g. , daily, weekly and monthly reports), and performs process analysis and innovation.

Qualifications:

• High school diploma, GED, or International equivalent
• Strong written and verbal communication skills
• Multi-tasking abilities
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Willing to work flexible hours and overtime on occasion