Univ Ops Manager

Job Title:

Function:

Location:

Role Summary:

University Operations Manager (UOM)

Key Responsibilities:

• Own the end-to-end post-MoU onboarding cycle for multiple university partners.
• Coordinate MoU and service agreement execution, including escrow setup and compliance documentation.
• Oversee curriculum alignment, infrastructure readiness, and website integration for new programs.
• Integrate NxtWave’s admission process with university systems and train designated staff.
• Conduct weekly review calls with both internal and external stakeholders to ensure progress tracking.
• Maintain centralized trackers and dashboards to monitor partner readiness and performance metrics.
• Identify, escalate, and resolve operational bottlenecks swiftly to prevent launch delays.
• Build relationship maps within each university to ensure strong stakeholder alignment.
• Ensure smooth transition and handover to the Academic Program Operations team post-launch.
  

Required Skills & Competencies:

• Execution Mindset: Delivers results with speed, accuracy, and accountability.
• Stakeholder Management: Builds trust and influence across senior university and internal teams.
• Process Orientation: Adheres to SOPs and proactively identifies improvement areas.
• Communication: Exceptional written and verbal communication in English; local language fluency preferred.
• Problem-Solving: Effectively navigates institutional hierarchies and resolves complex issues.
• Multi-Tasking: Manages multiple partnerships simultaneously with operational precision.
  

Experience:

• 3+ years in Partner Success, Client Servicing, Enterprise Onboarding, or Higher Education Partnerships.
• Proven experience in multi-stakeholder project management and cross-functional coordination.
• Prior experience in high-growth, fast-paced environments is mandatory.
• Familiarity with education or university operations is an added advantage.