3 - 8 years
8 - 15 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
* Attend escalations and ensure quick resolution
* Interact with customers for feedback on GIB products / Services/ Responsiveness of officers
* Evaluate achievement of productivity of all officers / team members on various pre defined parameters
* Provide feedback to team members on productivity and quality parameters
* Drive reward and recognition programs for motivating team members to improve performance
* Regularly train team on processes, products, soft skills, etc
* Proactively highlight Top / Bottom performers on a regular basis through different MIS
* Guiding the team on exception scenarios
* Ensure team members are in line with bank PERSONALITY guidelines
* Liaise with internal stakeholders like NRI product team, NOC, NRI Program Team, etc. for different queries and escalations
* Distribution of leads to team members on a regular basis
* Keep a tap on the nos of accounts and value of funding expected on a daily basis
* Keep the senior management abreast on the team members performance on a regular basis
* Ensure team members are trained on various new products, processes and services
* Achieve business targets set for the team in terms of nos of accounts active, generation of CASA + FD book, cross sell of other products
* Achieve quality targets in terms of quality scores, feedback from customers, etc as per defined benchmark
* Liaise with stakeholders on various customer queries
* Participate in audit / compliance / products / management reviews
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