Trust & Estates

You are a strategic thinker passionate about driving solutions in Product Delivery. You have found the right team.

As a Product Delivery Associate in Trust & Estate Solutions, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. . By working with the business users, including Trust Officers, Investors, Bankers, and Business Management, you will investigate issues, define and document requirements, perform detailed analyses, develop project plans, serve as a liaison between front and back office, manage and report progress, and drive the implementation of business solutions and change management initiatives.

Job responsibilities

• Drive technology development through use of agile methodologies. Create and refine JIRA stories and maintain backlog
• First point of contact for product support to ensure a positive user experience by triaging and escalating production issues; and proactively recognizing and responding to emerging and potential issues.
• Establish relationships with key functional areas within JPMorgan to support the development and ongoing delivery of T&E solutions (Technology, Operations, Risk, etc)
• Support for the delivery of end-to-end process and platform change for large scale initiatives, including project management and business analysis
• Anlysis of business processes to identify efficiencies by redefining responsibilities, workflows or implementing automation; effecting change in processes and procedures, and technology.
• Identify, assess and document business requirements; propose creative solutions that balance technical solutions and limitations of the platforms against business priorities
• Facilitate implementation of new functionality through project management, training sessions, and the development of training manuals to ensure projects move seamlessly into the BAU environment
• Support the broader Product Management team with ad-hoc projects from time to time.

Required qualifications, capabilities, and skills

• 5+ years of experience delivering and facilitating change using technology and process re-engineering in a corporate environment, and / or strategy or management consulting firm
• Experience in Agile Methodology - Ability to write user stories representing business requirements, and test new products or product enhancements
• Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across businesses lines and key support functions
• Excellent communication and presentation skills as well as strong Microsoft Office skills with proficiency in Excel, Word, Visio, and PowerPoint
• Drive data reporting to Senior Management (recurring and ad-hoc)
• Expertise in excel and ability to manage large amounts of data is important
• Highly motivated, results-oriented, client -focused. Ability to be flexible, follow tight deadlines, organize and prioritize work
• Outstanding verbal & written communication skills
• Strong team building, presentations skills and excellent leadership, interpersonal, & relationship management skills

Preferred qualifications, capabilities, and skills

• Experience in wealth management, private banking, investments, and/or trusts and estates
• Experience in supporting large scale transformation, operational risk management, and/or efficiency programs
• Familiarity with managing a SharePoint site

You are a strategic thinker passionate about driving solutions in Product Delivery. You have found the right team.

As a Product Delivery Associate in Trust & Estate Solutions, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. . By working with the business users, including Trust Officers, Investors, Bankers, and Business Management, you will investigate issues, define and document requirements, perform detailed analyses, develop project plans, serve as a liaison between front and back office, manage and report progress, and drive the implementation of business solutions and change management initiatives.

Job responsibilities

• Drive technology development through use of agile methodologies. Create and refine JIRA stories and maintain backlog
• First point of contact for product support to ensure a positive user experience by triaging and escalating production issues; and proactively recognizing and responding to emerging and potential issues.
• Establish relationships with key functional areas within JPMorgan to support the development and ongoing delivery of T&E solutions (Technology, Operations, Risk, etc)
• Support for the delivery of end-to-end process and platform change for large scale initiatives, including project management and business analysis
• Anlysis of business processes to identify efficiencies by redefining responsibilities, workflows or implementing automation; effecting change in processes and procedures, and technology.
• Identify, assess and document business requirements; propose creative solutions that balance technical solutions and limitations of the platforms against business priorities
• Facilitate implementation of new functionality through project management, training sessions, and the development of training manuals to ensure projects move seamlessly into the BAU environment
• Support the broader Product Management team with ad-hoc projects from time to time.

Required qualifications, capabilities, and skills

• 5+ years of experience delivering and facilitating change using technology and process re-engineering in a corporate environment, and / or strategy or management consulting firm
• Experience in Agile Methodology - Ability to write user stories representing business requirements, and test new products or product enhancements
• Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across businesses lines and key support functions
• Excellent communication and presentation skills as well as strong Microsoft Office skills with proficiency in Excel, Word, Visio, and PowerPoint
• Drive data reporting to Senior Management (recurring and ad-hoc)
• Expertise in excel and ability to manage large amounts of data is important
• Highly motivated, results-oriented, client -focused. Ability to be flexible, follow tight deadlines, organize and prioritize work
• Outstanding verbal & written communication skills
• Strong team building, presentations skills and excellent leadership, interpersonal, & relationship management skills

Preferred qualifications, capabilities, and skills

• Experience in wealth management, private banking, investments, and/or trusts and estates
• Experience in supporting large scale transformation, operational risk management, and/or efficiency programs
• Familiarity with managing a SharePoint site