97640 Troubleshooting Jobs - Page 11

About Us: mavQ is an innovative AI company that provides intelligent business automation solutions, empowering organizations with AI-driven tools to streamline operations, enhance efficiency, and accelerate digital transformation. Headquartered in the U.S., with offices in India, mavQ simplifies complex workflows, automates document processing, and delivers actionable insights. Scalable and customizable, mavQ enables organizations to optimize processes, reduce manual effort, and achieve their business goals with ease. Role Overview: We are seeking a skilled IT Manager responsible for managing and optimizing our IT systems, including Atlassian tools (Jira, Confluence), Google Workspace, and Zoho. This role involves network and system monitoring, IT asset management, end-user support, and troubleshooting hardware/software issues. The ideal candidate will ensure efficient IT operations, perform regular audits, and scale IT infrastructure to support the organization's growth. Key Responsibilities: Atlassian Administration, Jira Administration, Jira Service Management and workflows, Confluence Administration, Google Workspace Administration Experience working with Zoho Experience in System and network monitoring - configuring network devices, firewalls, access points, routers, and switches Interact with employees globally at the technical level, as required End-user support and troubleshoot technical issues Assist with hardware and software issues IT Asset and device assignments, management and maintenance Perform Regular Audits of IT Assets and Applications and creating/maintaining IT documentation Ability to configure and scale IT systems and networks for a rapidly growing organization Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above Qualifications: 4-7 Years experience in IT support and system administration Expertise in Atlassian Suite including Jira and Confluence Advanced knowledge of Windows, Mac OS, and Ubuntu is preferred Experience working with G-Suite Administration Key soft skills like : High-level problem-solving Analytical and critical thinking capabilities Strong interpersonal and collaborative skills Exceptional written and verbal communication skills What we offer: Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children) Sum Insured: INR 5,00,000/- Maternity cover upto two children Inclusive of COVID-19 Coverage Cashless & Reimbursement facility Access to free online doctor consultation Personal Accident Policy (Disability Insurance) - Sum Insured: INR. 25,00,000/- Per Employee Accidental Death and Permanent Total Disability is covered up to 100% of the Sum Insured Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer Temporary Total Disability is covered An option of Food Wallet (up to Rs. 2500) as a tax saver benefit Monthly Internet Reimbursement of upto Rs. 1,000 Professional Development opportunities through various mavQ-sponsored certifications on multiple technology stacks including Salesforce, Google Cloud & others

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. 3+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs. 2+ years Customer facing support experience. 1+ year Experience on Azure Active Directory administration, Microsoft Purview and/or Microsoft Defender for O365. 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Want To Be Part Of One Of The Cybersecurity Groups? Then Come Join The CSS Security & Compliance Team At Microsoft As a Security Support Engineer Responsible For Learning And Supporting The Cutting-edge Security Products. Experience In One Or More Of The Following Products Would Be Needed: Microsoft Purview (Security & Compliance) Microsoft Defender for Office / O365 Exchange online Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Dynamics 365 is Microsoft’s suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS. As a Senior Software Engineer in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities As an engineer you will be responsible for implementing features towards a wide variety of business applications and services within Dynamics 365 products portfolio as well as ensuring they are done to meet quality standards with the result being software that is used by individuals and businesses throughout the world. In short you will do the following: Designing and developing highly usable and scalable new application capabilities and enhancing existing capabilities to meet the needs of our customers. Developing and debugging product/test code in a distributed platform using C#, Service Fabric Microservices and Power Platform Troubleshooting live site issues as part of both product development and live site rotations Ensuring high reliability of applications and services through intelligent monitoring and alerting Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment. Qualifications Required 4+ years professional software development with hands-on exposure to distributed systems, and at least one of the following languages: C#/C++/Java Bachelor’s or Master’s degree in Computer Science, Engineering or related technical field, or equivalent professional experience Strong focus on customers success, zero trust security and compliance Strong coding, debugging, and problem-solving skills Experience with design and implementation of enterprise-scale services Preferred Experience delivering Dynamics 365 and/or Power Platform solutions Excellent verbal, written, and cross-team collaboration skills Passion for improving software quality and engineering excellence A strong team player and collaborator, across time zones and diverse stakeholder groups Passion for improving software quality and engineering excellence Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud Experience in developing and debugging products and test code within REST and gRPC Familiarity with microservices architecture, Kubernetes (K8s), and observability tools (e.g., logs, metrics). Understanding of network protocols and cloud service architecture. Strong collaboration skills and a passion for driving impactful results. Other Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. #CCAROCKS #DYNAMICS365 #WEAREHIRING #WEWANTTOTALKTOYOU! #CUSTOMERCAREAPPLICATIONS #CESJOBS Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your Primary Responsibilities Include Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Required Professional and Technical Expertise Hands on experience with Webservers Exposure on Apache httpd as reverse proxy and certificates generation for SSL configuration. Knowledge on Cluster, Failover and Load-balancing modules like mod_proxy, mod_jk with ISAPI redirector with IIS Webserver Exposure of Application Server like JBoss, Weblogic, Websphere, Apache Geronimo, Glassfish Exposure of Web Servers like Apache httpd, Oracle iplanet, Oracle http server, IBM http server, NGINX, lighttpd Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation. Knowledge on HTTP protocol and HTTP methods, HTTP error codes and understanding of TCP protocol Experience with the Linux / Unix operating System or any Oracle/ Red Hat / Suse Linux Certification would be added advantage. Experience in core Java, JSP, Servlet programming skills. Preferred Technical And Professional Experience Preferred Professional and Technical Expertise mod_cluster and other modules of httpd like mod_rewrite, mod_header, mod_ssl, mod_nss and mod_php Red Hat JBoss Enterprise Application Platform Understanding of tcp dump analysis C, C++ programming skills PHP programming skills Work with Hiring Manager to ID up to 3 bullets max (encouraging then to focus on required skills) Scripting Skills: Strong scripting skills in at least one language such as BASH, Python, or Ruby, showcasing the ability to automate tasks and streamline processes. Source Control Management: Experience with source control management systems such as Git or Subversion, demonstrating proficiency in version control and collaboration. Software Development Life Cycle: Understanding of the software development life cycle and delivery process, ensuring adherence to best practices and efficient project delivery. Project Management and Stakeholder Collaboration: Ability to manage multiple projects, ensuring commitments and timetables are met, and partnering with internal stakeholders to design operational solutions.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. IAM Engineering I&C Directory and Cloud Implementation Engineer – Supervising Associate The Active Directory\Cloud System Engineer has responsibilities to implement, configure and maintain the IAMS instance of Active Directory and our Cloud Infrastructre. This individual will assist to manage end-to-end aspects of the services including but not limited to production infrastructure deployment, troubleshooting, standards, vendor management, and day-to-day configuration. Other responsibilities include drivings stability, disaster recovery, monitoring along with the resolution of incidents and problems, maintenance support, application platform change control, and automation of processes and procedures. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds, and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity This individual will support and manage all end-to-end aspects of the Active Directory and Cloud service. This will include building infrastructure, deploying servers and configuration changes to the environment. The Engineer provides support, implementation, and design services for Microsoft Active Directory and Azure Active Directory across the enterprise, including directory and identity management solutions. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Other responsibilities include driving stability and security and remediation of potential security vulnerabilities. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. Your Key Responsibilities Ability to plan, implement production deployment activities and scope work efforts in alignment to project Excellent communication skills and confidence to identify, negotiate and mitigate difficult circumstances (e.g., Handling mission critical production deployments, taking ownership of escalated production outage incidents from other infrastructure teams). Execute systematic security assessments of Active Directory and Azure using tools like Microsoft OnDemand Assessment to identify security risks. Ensure the successful technical delivery of Information Security projects and services by working directly with Project Manager, Architecture, Security Consultants, and various other teams. Review detailed implementation plans in regards to infrastructure change, Ability to communicate solutions, ideas, suggestions to a variety of (business) stakeholders effectively and comprehensively. Ability to carry out resolutions as they relate to service disruptions and problems Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with vendors (Microsoft,Dell,Hp etc.) for escalation of service issues Manage customer satisfaction through effectively communicating Demonstrates analytical and systematic approach to problem solving. Ability to rapidly absorb new technical information, business acumen and apply it effectively. Knowledge of the broader field of information systems, its use in relevant employment areas and how it relates to business activities Skills And Attributes For Success Excellent collaboration, interpersonal and communication skills Fluent in English language - written and verbal Knowledge and understanding of Information Security, Identity & Access Management (IAM), Active Directory and Azure Active Directory technologies. Experience in deploying or migrating IAM solutions, including Active Directory, Azure Active Directory etc. within production environments. Should be familiar with AD Migration / Upgrade methods, AD Performance, Scalability, availability, and DR concepts. Should be able to participate in L4 escalations in SME capability and should be able to provide sound reasoning and conduct RCA during problem investigation meetings. Extensive experience in large scale Azure cloud-based application solutions and integration with other Cloud or On-premises products and custom solutions Knowledge of one or more automation and scripting languages such as PowerShell, Visual Basic, Power Automate etc. Familiarity with Active Directory security hardening concepts, including tiered security, privileged access workstations (PAWs), administrative forests, and just-in-time access Experience in one or more of these areas is desirable SCCM, SCOM, RMAD, Splunk, ARS, Shielded VM / Hyper-V, ADLDS, IPSec ITIL Foundation Certification Flexibility in scheduling with a willingness to work extra non-standard hours Ability to deal efficiently with challenging situations such as restoring services Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Ability to meet deadlines with demonstrable productivity Some travel may be required based on project or team requirements To qualify for the role, you must have Degree in Computer Science or related discipline or equivalent work experience Minimum 7+ years of experience in similar role. Ideally, you’ll also have Certifications in Active Directory and Cloud Infrastructures and understanding of core Microsoft technologies. A plus would be experience with Quest Change Auditor, SCCM, Splunk and Active Roles Server. What We Look For The Active Directory/Cloud Infrastructure Engineer has responsibilities to implement, configure, manage, and troubleshoot issues within the environment. This will include working closely with other teams to deploy new technologies, enhancements and maintain a stable and secure infrastructure. What Working At EY Offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. InfoSec IAM Engineering I&C Directory and Cloud Implementation Engineer - Assistant Director The Active Directory\Cloud System Engineer has responsibilities to implement, configure and maintain the IAMS instance of Active Directory and our Cloud Infrastructre. This individual will assist to manage end-to-end aspects of the services including but not limited to production infrastructure deployment, troubleshooting, standards, vendor management, and day-to-day configuration. Other responsibilities include drivings stability, disaster recovery, monitoring along with the resolution of incidents and problems, maintenance support, application platform change control, and automation of processes and procedures. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds, and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity This individual will support and manage all end-to-end aspects of the Active Directory and Cloud service. This will include building infrastructure, deploying servers and configuration changes to the environment. The Engineer provides support, implementation, and design services for Microsoft Active Directory and Azure Active Directory across the enterprise, including directory and identity management solutions. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Other responsibilities include driving stability and security and remediation of potential security vulnerabilities. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. Your Key Responsibilities Ability to plan, implement and direct production deployment activitiesm and scope work efforts in alignment to project requirements to produce required business outcomes. Excellent communication skills and confidence to identify, negotiate and mitigate difficult circumstances (e.g., Handling mission critical production deployments, taking ownership of escalated production outage incidents from other infrastructure teams). Have engaged in business solution development incorporating broader enterprise view of the business value proposition, encompassing functional analysis, workflow analysis, impact analysis and risk analysis. Conduct systematic security assessments of Active Directory and Azure using tools like Microsoft OnDemand Assessment to identify security risks. Manage the successful technical delivery of Information Security projects and services by working directly with Project Manager, Leadership, Architecture, Security Consultants, and various other teams. Review detailed implementation plans in regards to infrastructure change, intended to support business strategy decisions, and present the implementation plan to all relevant stakeholders to get approval. Ability to communicate solutions, ideas, suggestions to a variety of (business) stakeholders effectively and comprehensively. Ability to make key decisions as they relate to service disruptions and problems Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with vendors (Microsoft,Dell,Hp etc.) for escalation of service issues Manage customer satisfaction through effectively communicating and managing customer expectations Demonstrates analytical and systematic approach to problem solving. Ability to rapidly absorb new technical information, business acumen and apply it effectively. Knowledge of the broader field of information systems, its use in relevant employment areas and how it relates to business activities Skills And Attributes For Success Excellent project management, collaboration, interpersonal and communication skills Fluent in English language - written and verbal Extensive knowledge and understanding of Information Security, Identity & Access Management (IAM), Active Directory and Azure Active Directory technologies. Experience in Deploying or migrating IAM solutions, including Active Directory, Azure Active Directory etc. within Production environments. Should be familiar with AD Migration / Upgrade methods, AD Performance, Scalability, availability, and DR concepts. Should be able to participate in L4 escalations in SME capability and should be able to provide sound reasoning and conduct RCA during problem investigation meetings. Extensive experience in large scale Azure cloud-based application solutions and integration with other Cloud or On-premises products and custom solutions Knowledge of one or more automation and scripting languages such as PowerShell, Visual Basic, Power Automate etc. Familiarity with Active Directory security hardening concepts, including tiered security, privileged access workstations (PAWs), administrative forests, and just-in-time access Experience in one or more of these areas is desirable SCCM, SCOM, RMAD, Splunk, Sentinal, ARS, Shielded VM / Hyper-V, ADLDS, IPSec ITIL Foundation Certification Flexibility in scheduling with a willingness to work extra non-standard hours Ability to deal efficiently with escalations and challenging situations such as restoring services Experience in coaching and mentoring others and supporting peer teams such as infrastructure and operations. Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Ability to meet deadlines with demonstrable productivity Some travel may be required based on project or team requirements To qualify for the role, you must have Degree in Computer Science or related discipline or equivalent work experience Minimum 12+ years of experience in similar role. Ideally, you’ll also have Certifications in Active Directory and Cloud Infrastructures and understanding of core Microsoft technologies. A plus would be experience with Quest Change Auditor, SCCM, Splunk and Active Roles Server. What We Look For The Active Directory/Cloud Infrastructure Engineer has responsibilities to implement, configure, manage, and troubleshoot issues within the environment. This will include working closely with other teams to deploy new technologies, enhancements and maintain a stable and secure infrastructure. What Working At EY Offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Job Opening: Technical Support Executive 📍 Location: KOCHI(KERALA INDIA) 🕒 Job Type: Full-Time Experience-5-7years Ctc-9-12 LPA ⸻ 🔍 Summary We are seeking an experienced Technical Support Executive to join our team. The role involves service desk operations, on-site installation, maintenance, and repair of multi-vendor systems and components, including hardware, networking products, software, and operating systems. You will serve as the primary technical interface to clients, ensuring smooth coordination for hardware/software support and the delivery of high-quality operational services. ⸻ 🛠 Roles & Responsibilities Technical Support & Field Services: • Perform system assurance, problem determination, delivery, installation, and maintenance of desktops, laptops, scanners, network devices, standard software, and low-end servers at client sites. • Troubleshoot and repair complex devices, including reloading/re-imaging PCs/laptops and optimizing hardware/software performance. • Develop and execute test procedures to validate systems against specifications and industry standards. System Assembly & Testing: • Assemble systems per vendor guidelines and test using appropriate tools. • Coordinate with hardware vendors on technical issues related to failures. • Log hardware and software quality assurance issues in ticketing systems. Post-Sales Support: • Provide both remote and onsite technical assistance to clients and field service teams. • Deliver high-quality installations and upgrades of all systems sold by MBUZZ. • Maintain accurate documentation including activity reports, timesheets, and expenses. • Professionally represent MBUZZ during client interactions. • Manage defective module returns and ensure proper spares for field activity. System Administration: • Support implementation, troubleshooting, and maintenance of IT systems. • Monitor and resolve issues for client/server/storage/network devices and mobile devices. • Integrate new technologies and manage system transitions/migrations. ⸻ 🎓 Qualifications & Skills • Education: Bachelor’s Degree in Computer Science / IT or equivalent. • Certifications: CCNA & CCNP (Mandatory). • Experience: 3–5 years in managing IT systems and applications. • Strong technical troubleshooting skills across hardware, software, and networking. • Excellent communication, documentation, and customer service skills.

📍 Location: Bhavnagar 🏢 Company: Petra Industries Pvt. Ltd. 📁 Department: IT / Admin 🕒 Type: Full-Time 💼 Experience: 0 – 3 years 💰 Salary: 1.44 LPA to 2.16 LPA 🧾 Job Summary: Petra Industries Pvt. Ltd. is seeking a technically sound and process-driven IT & Systems Support Executive. The role involves managing our Google Workspace ecosystem, providing support for internal ERP systems across departments, and maintaining our core IT infrastructure including laptops, internet, intercoms, CCTV, and other hardware assets. Company Website: https://petraindiagroup.com/petra-industries-pvt-ltd/ Roles and Responsibilities 💻 Cloud Tools & Collaboration Manage company’s Google Workspace accounts: Gmail, Drive, Sheets, Docs, Calendar, etc. Train staff on Google Sheets formulas, data automation, validation, and sharing protocols. Implement and monitor data backup systems and access control using Google Drive. 🏢 ERP & System Support Administer and support ERP platforms used across HR, Inventory, CRM, and Finance. Liaise with ERP vendors for system implementation, upgrades, and issue resolution. Train employees on ERP usage, workflows, and data reporting. 🧰 IT Hardware & Network Support Set up and troubleshoot IT equipment: laptops, desktops, routers, LAN/WAN, printers. Maintain intercom systems, CCTV cameras, biometric devices, and other hardware. Keep an updated inventory of IT assets and oversee regular maintenance. 🧠 Process & Optimization Identify opportunities to improve business processes through automation and IT tools. Ensure all company devices are secured with antivirus and system updates. Track and resolve technical support tickets in a timely manner. 📦 Desired Candidate Profile: Bachelor’s degree in IT, Computer Science, or relevant field. 1+ years of experience in IT support, Google Workspace, and ERP systems. Proficient in Google Sheets and related collaboration tools. Experience with ERP tools like Zoho, SAP, Odoo, Tally Prime, or similar. Knowledge of troubleshooting hardware, CCTV, and intercom systems. Strong documentation, troubleshooting, and communication skills.

Are you passionate about shaping the future applications of AI and empowering millions of users to unlock their full potential? The OneNote team is at the forefront of an exciting transformation with Copilot Notebooks: intelligent, dynamic notebooks infused with powerful AI that act as a true "second brain." Imagine effortlessly capturing ideas, intuitively understanding complex information, and seamlessly taking informed action. This is the heart of our mission. We plan to build transformational experiences in Copilot notebook and are looking to hire a Software Engineer II in the OneNote Web team. The problems we solve will include building a multitude of grounding capabilities, creation of richer artefacts, multi-modal capture support, and above all building agent support on top of Copilot notebooks. The problems will also encompass deep architectural improvements to optimize performance and increase reliability. We plan to build these experiences at scale across all Web and mobile platforms and will continue to use the best-in-class infrastructure that boosts developer productivity & engineering velocity. We are looking for creative problem solvers and diverse thinkers, people who care about culture as well as customers and features. We believe that how we do things is at least as important as what we do. Big vision, a common purpose, passion for quality, curiosity as well as grit, and investment in fun and collaboration are what lead to great results. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Design and implementation of high-quality features/experiences in an iterative and rapid manner. Demonstrate passion for quality with customer empathy. Demonstrate ownership and technical expertise of product areas. Be self-motivated to identify and fix gaps in our product/engineering stack. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Full stack experience in Web technologies. Proficiency in one of the following languages - TypeScript, JS, C#, or Java. Strong problem solving, debugging, and troubleshooting skills. Working in agile teams with strong customer focus. Good communication and cross group collaboration skills. Experience in Cloud and distributed systems is a big plus. Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications Bachelor's Degree in Computer Science OR related technical field AND 4+ year(s) technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait . We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Job Description Job Summary We are seeking a dynamic and experienced Specialist in Process Engineering in Active Pharmaceutical Ingredient (API) development with proven expertise in scaling up or down technologies to meet production demands. Proficient in Process and Chemical Engineering, adept at troubleshooting complex projects, facilitating technology transfer, and optimizing operations. Demonstrated experience in unit operations including crystallization, filtration, drying, and size reduction, with a strong commitment to quality and regulatory compliance. Roles & Responsibilities You will be responsible for development and Scale-up of processes for new products, Technology Transfer & Process Validation of the product at plant scale. You will be responsible to work in collaboration with Chemistry team & provide necessary inputs during Design of Experiments (DoE) studies & further process optimization. You will be responsible to develop detailed process understanding & ensure scale-up feasibility using fundamental studies of reaction kinetics, Crystallization, Process Safety, Process analytical technology (PAT). You will be responsible to ensure appropriate facility/equipment/technology mapping at in house/SBP plants. You will be responsible to draft the process for scale up i.e Kilo lab, Critical Process Parameter (CPP) and validation batches in co-ordination with Cross Functional Teams. You will be responsible for Technology Transfer & Scale-up of Active Pharmaceutical Ingredient (API) and engineering optimization studies with minimal guidance You will be responsible for supporting Drug Master Filing (DMF), address regulatory queries related to process engineering, and demonstrate awareness of process validation, GMP, and GLP aspects to facilitate smooth regulatory filing. Your role will involve staying familiar with the Intellectual property (IP) landscape and relevant literature, participate in industry forums, and disseminate knowledge within PE teams, applying existing knowledge and technologies during development. You will be responsible for proactive planning & timely completion of Process Engineering tasks in alignment with project goals. You will be working collaboratively in cross functional team to drive Process Engineering activities. You will be responsible to Provide technical & execution guidance to new members in Process Engineering team. Qualifications Educational qualification: B.tech in Chemical engineering Minimum work experience: 7 years of experience in Process development & scale up of at least 6-8 products. Skills & attributes: Technical Skills Have work experience on Process scale up of Active Pharmaceutical Ingredients. Knowledge of core chemical engineering like Heat & mass transfer, reaction engineering, fluid dynamics, separation technologies etc. for process optimization & scale up Experience in Operational Excellence, Scale-up process. Knowledge of product Development, basic understanding of Chemistry, analytical, RA and IP Experience in Technology Transfer Should be well versed with Current Good Manufacturing Practice (CGMP) practices & quality systems in Pharma industry Familiarity with tools for engineering optimization like Design of Engineering (DoE), dynochem. Behavioral Skills Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work collaboratively with own team and cross-functional teams. Additional Information About the Department Integrated Product Development Organisation We integrate our deep science capabilities and cutting-edge technology to develop innovative, accessible and affordable therapies for patients worldwide. We are a science-driven, innovation-focused pharmaceutical company committed to accelerating access to healthcare solutions to patients around the world. We have End to end capabilities in API, Formulations, Clinical, Intellectual Property and Regulatory Affairs. We are serving 55+ markets including USA, Canada, Europe, China, LATAM, ASEAN and all Emerging Markets with innovative and generic products ranging from Active pharmaceutical ingredients (API), Oral formulations, Parenteral (Injectables, Opthalmics) & Other dosages Our product development efforts drive a portfolio of more than 1,000 products Enabled by our robust R&D team consisting of more 200 scientists and functional experts and more than 150 doctorates, we have filed 1,071 patents and also published over 1,000 papers for peer review over the years. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

Company Description Intellioz is an independent, full-service IT provider committed to excellence and innovation. We specialize in delivering value-driven business analytics solutions utilizing AI, data science, data engineering, and decision science. Our expertise spans various industries including banking and finance, healthcare, automotive, telecommunications, manufacturing, defense, entertainment, media, and education. We prioritize customer success, focus on unlocking new opportunities through collaboration, and keep clients’ best interests at the core of our work. Role Description This is a full-time on-site role for an Oracle DBA (L1) located in Mumbai. The Oracle DBA will be responsible for managing Oracle databases, ensuring their optimal performance, and implementing security measures. Day-to-day tasks include database administration, replication, troubleshooting issues, and maintaining database security. The DBA will also coordinate with the IT team to support infrastructure and database needs. Qualifications Oracle Database Administration and Database Administration skills Experience in Replication and Troubleshooting Strong Database Security skills Excellent problem-solving and analytical skills Ability to work independently and as part of a team Bachelor’s degree in Computer Science, Information Technology, or related field is preferred Relevant certifications in database management are a plus

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Description:- The Microsoft SQL Server Database Administrator (DBA) is responsible for managing and maintaining SQL Server databases, ensuring their availability, security, and performance. This role involves database design, installation, configuration, monitoring, troubleshooting, and optimization. Must have exposure to working in SQL Server 2017/2019/2022 versions. Candidate must possess 3-6 years of experience in SQL Server administration. Key Responsibilities:- 1. Database Administration:- Install, configure, and upgrade SQL Server instances. Create, modify, and manage databases, tables, statistics & indexes. Troubleshooting jobs. Understand and develop SQL queries & stored procedures. Knowledge of PowerShell commands and scripting. 2. Backup and Recovery:- Develop and maintain backup and recovery strategies. Perform regular backups and test restoration procedures. Ensure data consistency and minimize downtime during recovery. 3. Performance Tuning:- Optimize database performance by analyzing query execution plans. Identify and resolve performance issues related to indexing, query design, and resource utilization. Index maintenance and updating stats. Monitor server resources (CPU, memory, disk space) and adjust configurations as needed. 4. High Availability and Disaster Recovery:- Configure and manage database clustering, and Always On Availability Groups. Always On - Plan and execute failover and failback procedures, and troubleshoot latency and data consistency across replicas. SQL Cluster - Troubleshooting cluster issues, flipping cluster roles, etc. Thorough knowledge of Transaction replication - setup, failures, latency, and troubleshooting. 5. Good to have:- Developing SQL queries & stored procedures Linux Basics. PowerShell scripting skills PostgreSQL Database administration.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. IAM Engineering I&C Directory and Cloud Implementation Engineer – Supervising Associate The Active Directory\Cloud System Engineer has responsibilities to implement, configure and maintain the IAMS instance of Active Directory and our Cloud Infrastructre. This individual will assist to manage end-to-end aspects of the services including but not limited to production infrastructure deployment, troubleshooting, standards, vendor management, and day-to-day configuration. Other responsibilities include drivings stability, disaster recovery, monitoring along with the resolution of incidents and problems, maintenance support, application platform change control, and automation of processes and procedures. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds, and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity This individual will support and manage all end-to-end aspects of the Active Directory and Cloud service. This will include building infrastructure, deploying servers and configuration changes to the environment. The Engineer provides support, implementation, and design services for Microsoft Active Directory and Azure Active Directory across the enterprise, including directory and identity management solutions. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Other responsibilities include driving stability and security and remediation of potential security vulnerabilities. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. Your Key Responsibilities Ability to plan, implement production deployment activities and scope work efforts in alignment to project Excellent communication skills and confidence to identify, negotiate and mitigate difficult circumstances (e.g., Handling mission critical production deployments, taking ownership of escalated production outage incidents from other infrastructure teams). Execute systematic security assessments of Active Directory and Azure using tools like Microsoft OnDemand Assessment to identify security risks. Ensure the successful technical delivery of Information Security projects and services by working directly with Project Manager, Architecture, Security Consultants, and various other teams. Review detailed implementation plans in regards to infrastructure change, Ability to communicate solutions, ideas, suggestions to a variety of (business) stakeholders effectively and comprehensively. Ability to carry out resolutions as they relate to service disruptions and problems Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with vendors (Microsoft,Dell,Hp etc.) for escalation of service issues Manage customer satisfaction through effectively communicating Demonstrates analytical and systematic approach to problem solving. Ability to rapidly absorb new technical information, business acumen and apply it effectively. Knowledge of the broader field of information systems, its use in relevant employment areas and how it relates to business activities Skills And Attributes For Success Excellent collaboration, interpersonal and communication skills Fluent in English language - written and verbal Knowledge and understanding of Information Security, Identity & Access Management (IAM), Active Directory and Azure Active Directory technologies. Experience in deploying or migrating IAM solutions, including Active Directory, Azure Active Directory etc. within production environments. Should be familiar with AD Migration / Upgrade methods, AD Performance, Scalability, availability, and DR concepts. Should be able to participate in L4 escalations in SME capability and should be able to provide sound reasoning and conduct RCA during problem investigation meetings. Extensive experience in large scale Azure cloud-based application solutions and integration with other Cloud or On-premises products and custom solutions Knowledge of one or more automation and scripting languages such as PowerShell, Visual Basic, Power Automate etc. Familiarity with Active Directory security hardening concepts, including tiered security, privileged access workstations (PAWs), administrative forests, and just-in-time access Experience in one or more of these areas is desirable SCCM, SCOM, RMAD, Splunk, ARS, Shielded VM / Hyper-V, ADLDS, IPSec ITIL Foundation Certification Flexibility in scheduling with a willingness to work extra non-standard hours Ability to deal efficiently with challenging situations such as restoring services Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Ability to meet deadlines with demonstrable productivity Some travel may be required based on project or team requirements To qualify for the role, you must have Degree in Computer Science or related discipline or equivalent work experience Minimum 7+ years of experience in similar role. Ideally, you’ll also have Certifications in Active Directory and Cloud Infrastructures and understanding of core Microsoft technologies. A plus would be experience with Quest Change Auditor, SCCM, Splunk and Active Roles Server. What We Look For The Active Directory/Cloud Infrastructure Engineer has responsibilities to implement, configure, manage, and troubleshoot issues within the environment. This will include working closely with other teams to deploy new technologies, enhancements and maintain a stable and secure infrastructure. What Working At EY Offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job Title: Resident Engineer – Audio Visual (AV)Location: AhmedabadJob Type: Full-Time / Contract / On-SiteJob Summary: We are seeking a skilled and dedicated Resident Engineer specializing in Audio Visual (AV) systems to oversee the daily operations, maintenance, and troubleshooting of AV infrastructure at our client site. The ideal candidate will serve as the primary technical point of contact, ensuring optimal performance and user satisfaction.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. InfoSec IAM Engineering I&C Directory and Cloud Implementation Engineer - Assistant Director The Active Directory\Cloud System Engineer has responsibilities to implement, configure and maintain the IAMS instance of Active Directory and our Cloud Infrastructre. This individual will assist to manage end-to-end aspects of the services including but not limited to production infrastructure deployment, troubleshooting, standards, vendor management, and day-to-day configuration. Other responsibilities include drivings stability, disaster recovery, monitoring along with the resolution of incidents and problems, maintenance support, application platform change control, and automation of processes and procedures. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds, and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity This individual will support and manage all end-to-end aspects of the Active Directory and Cloud service. This will include building infrastructure, deploying servers and configuration changes to the environment. The Engineer provides support, implementation, and design services for Microsoft Active Directory and Azure Active Directory across the enterprise, including directory and identity management solutions. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Other responsibilities include driving stability and security and remediation of potential security vulnerabilities. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. Your Key Responsibilities Ability to plan, implement and direct production deployment activitiesm and scope work efforts in alignment to project requirements to produce required business outcomes. Excellent communication skills and confidence to identify, negotiate and mitigate difficult circumstances (e.g., Handling mission critical production deployments, taking ownership of escalated production outage incidents from other infrastructure teams). Have engaged in business solution development incorporating broader enterprise view of the business value proposition, encompassing functional analysis, workflow analysis, impact analysis and risk analysis. Conduct systematic security assessments of Active Directory and Azure using tools like Microsoft OnDemand Assessment to identify security risks. Manage the successful technical delivery of Information Security projects and services by working directly with Project Manager, Leadership, Architecture, Security Consultants, and various other teams. Review detailed implementation plans in regards to infrastructure change, intended to support business strategy decisions, and present the implementation plan to all relevant stakeholders to get approval. Ability to communicate solutions, ideas, suggestions to a variety of (business) stakeholders effectively and comprehensively. Ability to make key decisions as they relate to service disruptions and problems Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with vendors (Microsoft,Dell,Hp etc.) for escalation of service issues Manage customer satisfaction through effectively communicating and managing customer expectations Demonstrates analytical and systematic approach to problem solving. Ability to rapidly absorb new technical information, business acumen and apply it effectively. Knowledge of the broader field of information systems, its use in relevant employment areas and how it relates to business activities Skills And Attributes For Success Excellent project management, collaboration, interpersonal and communication skills Fluent in English language - written and verbal Extensive knowledge and understanding of Information Security, Identity & Access Management (IAM), Active Directory and Azure Active Directory technologies. Experience in Deploying or migrating IAM solutions, including Active Directory, Azure Active Directory etc. within Production environments. Should be familiar with AD Migration / Upgrade methods, AD Performance, Scalability, availability, and DR concepts. Should be able to participate in L4 escalations in SME capability and should be able to provide sound reasoning and conduct RCA during problem investigation meetings. Extensive experience in large scale Azure cloud-based application solutions and integration with other Cloud or On-premises products and custom solutions Knowledge of one or more automation and scripting languages such as PowerShell, Visual Basic, Power Automate etc. Familiarity with Active Directory security hardening concepts, including tiered security, privileged access workstations (PAWs), administrative forests, and just-in-time access Experience in one or more of these areas is desirable SCCM, SCOM, RMAD, Splunk, Sentinal, ARS, Shielded VM / Hyper-V, ADLDS, IPSec ITIL Foundation Certification Flexibility in scheduling with a willingness to work extra non-standard hours Ability to deal efficiently with escalations and challenging situations such as restoring services Experience in coaching and mentoring others and supporting peer teams such as infrastructure and operations. Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Ability to meet deadlines with demonstrable productivity Some travel may be required based on project or team requirements To qualify for the role, you must have Degree in Computer Science or related discipline or equivalent work experience Minimum 12+ years of experience in similar role. Ideally, you’ll also have Certifications in Active Directory and Cloud Infrastructures and understanding of core Microsoft technologies. A plus would be experience with Quest Change Auditor, SCCM, Splunk and Active Roles Server. What We Look For The Active Directory/Cloud Infrastructure Engineer has responsibilities to implement, configure, manage, and troubleshoot issues within the environment. This will include working closely with other teams to deploy new technologies, enhancements and maintain a stable and secure infrastructure. What Working At EY Offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About the Role: OSTTRA India The Role: Associate I Software Engineer The Team: The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What's in it for you: We are looking for a skilled and passionate Java Developer having 2-4 years of experience with strong proficiency in Core Java and exceptional development and troubleshooting capabilities. The ideal candidate should have hands-on experience building robust, scalable, and high-performance applications, as well as strong analytical skills to debug and resolve complex issues quickly. Responsibilities: Design, develop, and maintain Java-based applications with clean and efficient code. Work across the full software development lifecycle - from requirement analysis and design to deployment and support. Write reusable, testable, and efficient code with a focus on performance. Troubleshoot, debug, and resolve production and non-production issues in a timely manner. Collaborate with cross-functional teams including QA, DevOps, and Product Management. Conduct code reviews and mentor junior developers when needed. Continuously improve code quality, performance, and team productivity through best practices. What We're Looking For: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Core Technical Skills: Expertise in Core Java, OOP concepts, data structures, and multithreading. Solid understanding of Java Collections, Exception Handling, File I/O, and Java 8+ features (streams, lambda expressions). Experience with Spring Framework (Spring Boot, Spring MVC, Spring Data) is highly desirable. Proficient in working with REST APIs, JSON, and XML. Familiarity with SQL/Relational Databases (e.g., MySQL, PostgreSQL). Good hands-on experience with debugging tools and performance tuning. Understanding of design patterns, clean code principles, and software engineering best practices Nice-to-Have: Exposure to React / Angular UI Experience with version control tools (e.g., Git). Exposure to microservices architecture. Knowledge of build tools like Maven or Gradle. Familiarity with CI/CD pipelines. Soft Skills: Strong problem-solving and analytical thinking. Excellent communication and collaboration skills. Ability to work independently and in a team environment. Eagerness to learn and adapt to new technologies. The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com . What's In It For You? Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 317775 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

We are seeking a talented individual to join our Technology team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office. Principal Engineer – Applications Development We’re seeking a Principal Engineer who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. This person will have complete, end-to-end ownership of projects. The ideal candidate has experience building products across the stack and a firm understanding of micro-services architecture, APIs, databases, and front-end languages. We will count on you to: Own and deliver complete features across the development lifecycle, including design, architecture, implementation, testability, debugging, shipping, and servicing. Write and review clean, well-thought-out code with an emphasis on quality, performance, simplicity, durability, scalability, and maintainability Performing data analysis to identify opportunities to optimize services Leading discussions for the architecture of products/solutions, refine code plans Working on research and development in cutting edge accelerations and optimizations Mentoring junior team members in their growth and development Collaborating with Product Managers, Architects, and UX Designers on new features What you need to have: Core Technology skills - Java/J2EE, Full stack development, Python, Micro services, , SQL/NO SQL Databases, Cloud (AWS), API development and other open source technologies 8+ years’ experience building highly available distributed systems at scale Configuration Management (Terraform, Chef, Puppet or Ansible) Problem-solving skills to determine the cause of bugs and resolve complaints Strong organizational skills, including an ability to perform under pressure and manage Multiple priorities with competing demands for resources. What makes you stand out: Excellent verbal and written communication skills, comfortable interfacing with business users Good troubleshooting and technical skills Able to work independently Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_288803