5771 Triage Jobs - Page 5

What you'll do Manage system(s) uptime across cloud-native (AWS, GCP) and hybrid architectures. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Build automated tooling to deploy service requests to push a change into production. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services. Solve problems and triage complex distributed architecture service maps. On call for high severity application incidents and improving run books to improve MTTR Lead availability blameless postmortem and own the call to action to remediate recurrences. What experience you need BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required 5-7 years of experience in software engineering, systems administration, database administration, and networking 2+ years of experience developing and/or administering software in public cloud Cloud Certification Strongly Preferred Proficiency with continuous integration and continuous delivery tooling and practices System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) Demonstrable cross-functional knowledge with systems, storage, networking, security and databases Experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives What could set you apart You have expertise designing, analyzing and troubleshooting large-scale distributed systems. You take a system problem-solving approach, coupled with strong communication skills and a sense of ownership and drive Kubernetes (CKA, CKAD) or cloud certifications. You are passionate for automation with a desire to eliminate toil whenever possible You’ve built software or maintained systems in a highly secure, regulated or compliant industry You thrive in and have experience and passion for working within a DevOps culture and as part of a team BS in Computer Science or related field. 2+ years of experience developing and/or administering software in public cloud 5+ years of programming experience (Python, Bash/Shell Script, Java, Go, etc.). 3+ years of experience monitoring infrastructure and application performance. 5+ years experience of system administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) 5+ years experience working with continuous integration and continuous delivery tooling and practices Kubernetes: Design, deploy, and manage production-ready Kubernetes clusters. Cloud Infrastructure: Build and maintain scalable infrastructure on GCP using tools like Terraform. Performance: Identify and resolve performance bottlenecks in applications and infrastructure. Observability: Implement monitoring and logging to proactively detect and resolve issues. Incident Response: Participate in on-call rotations, troubleshooting and resolving production incidents. Collaboration: Promote reliability best practices and ensure smooth deployments. Automation: Build CI/CD pipelines, automated tooling, and runbooks. Problem Solving: Triage complex issues, lead blameless postmortems, and drive remediation. Mentorship: Guide and mentor other SREs.

What you’ll do? Design, develop, and operate high scale applications across the full engineering stack. Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Research, create, and develop software applications to extend and improve on Equifax Solutions. Manage sole project priorities, deadlines, and deliverables. Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity What experience you need? Bachelor's degree or equivalent experience 5+ years of software engineering experience 5+ years experience writing, debugging, and troubleshooting code in Java & SQL 2+ years experience with Cloud technology: GCP, AWS, or Azure 2+ years experience designing and developing cloud-native solutions 2+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 3+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs What could set you apart? Knowledge or experience with Apache Beam for stream and batch data processing. Familiarity with big data tools and technologies like Apache Kafka, Hadoop, or Spark. Experience with containerization and orchestration tools (e.g., Docker, Kubernetes). Exposure to data visualization tools or platforms.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Junior Security Analyst -Cyber Defense CTF (Cyber Triage and Forensics) Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Cyber Triage and Forensics (CTF) - The Cyber Defense Response Center is responsible for monitoring and detecting information security events that could adversely impact EY information assets and resources. Its mission is aligned with the both the incident response and attack lifecycles A qualified candidate will have the opportunity to work with highly talent Cyber security professional experts to learn and develop new skills. Candidate will be exposed to many technologies and security tools whilst working with EY as well as career growth opportunity. CTF also deliver training to analysts to upskill. Your Key Responsibilities Perform front line accurate and precise real-time monitoring and analysis correlation of logs/alerts from a multitude of security devices with a focus on the determination of what was said as events constitute security incidents. Collaborate to detect and respond to information security incidents, develop, maintain, and follow procedures for security event alerting, and participate in security investigations. The CTF Junior Security Analyst must be competent to work at a technical level, be capable of identifying threats and vectors that cause security events and be able to follow defined procedures for mitigating said threats. Essential Functions of the Job : Respond to network and host based security events Participate in detecting, investigating, and resolving security events Identify and propose areas for improvement within the Cyber Defense Response Center Provide documentation and project support Serve as an escalation point for difficult problems and complex inquiries Server as shift lead when necessary Conduct detailed security event analysis from network traffic attributes and host-based attributes ( binary analysis, etc) to identify information security incidents Provide feedback on security control capability gaps based off of security intrusion trends Develop and maintain analytical procedures to improve security incident identification efficiency Demonstrate ability to drive process improvements and identify gaps Skills And Attributes For Success Information Security Principles, Technologies, and Practices Experience with multiple security event detection platforms Fair understanding of Linux, TCP/IP, Network Security, encryption standards etc Aware of Types of attacks (DOS, DDOS etc) Understand basic IDS / IPS rules to identify and/or prevent malicious activity Aware of security log analysis. Idea about various penetration testing and application testing methodology and tools is a definite plus. Comfortable navigating and troubleshooting Linux and Windows system issues To qualify for the role you must have Capability of working independently Soft Skills - Excellent communication skills; written and verbal. Good Presentation skills Good Investigative, analytical and problem solving skills Ability to work in a team, with little supervision and using own initiative Experience: Minimum of 1-2 years of experience in one or more of the following: Working in a Security Monitoring/Security Operations Center environment (SOC) Experience investigating security events, threats and/or vulnerabilities Understanding of electronic investigation and log correlation Proficiency with the latest intrusion detection platforms; working knowledge of Linux and/or Windows systems administration (Including AD). Scripting or programming (Shell scripting, Power Shell, C, C#, Java, etc) Qualifications, certifications and Education requirements: Under Graduate/Post Graduate Degree in Computer Science or Engineering or related domain (MCA/MTech/BTech/BCA /BSc CS or BSc IT). Desired Certifications: Any Cyber Security Certification Ideally, you’ll also have Good demeanour. Willingness to work a flexible shifts with schedules that includes nights, weekends and holidays; shifts can changed based on business needs. Demonstrated integrity in a professional environment Willingness to learn new technologies. What We Look For Under limited supervision the CTF (Cyber Triage and Forensics) Junior Security Analyst will report to the designated CTF Shift lead. The CTF Junior Security Analyst will perform tasks including monitoring, research, classification and analysis of security events that occur on the network or endpoint. The CTF Junior Security Analyst should have familiarity with the principles of network and endpoint security, current threat and attack trends, a basic understanding of the OSI model, and have a working knowledge of Defense in depth strategies. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Make your mark. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Design, develop, and operate high scale applications across the full engineering stack Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Manage sole project priorities, deadlines, and deliverables. Research, create, and develop software applications to extend and improve on Equifax Solutions Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity What Experience You Need Bachelor's degree or equivalent experience 5+ years of software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS 5+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience designing and developing cloud-native solutions 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs What could set you apart Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. Git, Github) and build tools like Maven & Gradle. Relational databases (e.g. SQL Server, Oracle) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.8+) Automated Testing: JUnit, SoapUI

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Work on one or more projects, making contributions to unfamiliar code written by team members. Diagnose and resolve performance issues. Participate in the estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Document code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Write, debug, and troubleshoot code in mainstream open source technologies Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 2+ years experience working with software design and Java, Python and Javascript programming languages 2+ years experience working with spring boot, Microservices. 3+ years experience with software build management tools like Maven or Gradle 2+ years experience with HTML, CSS and frontend/web development 2+ years experience with software testing, performance, and quality engineering techniques and strategies Experience with Cloud technology: GCP, AWS, or Azure What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking an experienced and proactive Lead SOC Analyst to join our Security Operations Center team. The ideal candidate will bring deep expertise in SIEM and EDR technologies, strong incident analysis capabilities, and hands-on experience in automating incident response using SOAR platforms, particularly Palo Alto Cortex XSOAR. This role involves leading investigations, refining detection and response processes, and mentoring junior analysts. Key Responsibilities: Lead and manage security incident investigations, ensuring timely containment, eradication, and recovery. Administer and fine-tune SIEM (e.g., Splunk, QRadar, Sentinel) and EDR platforms (e.g., CrowdStrike, SentinelOne, Carbon Black). Analyze and triage alerts from multiple sources, correlating events to detect threats and breaches. Design, develop, and maintain automated playbooks using Cortex XSOAR (Demisto) to streamline response workflows. Create and update runbooks, documentation, and reporting metrics for incident response activities. Provide technical guidance and mentorship to SOC analysts. Conduct regular threat hunting to proactively identify potential compromises. ​Recommend improvements in security posture based on incident patterns and root cause analysis.Qualif ications5-7 ye ars of hands-on experience in a Security Operations Center environment.1-2 ye ars of experience in Cortex XSOAR (or equivalent) playbook development and SOAR automation.Strong knowledge of SIEM and EDR platforms, their configuration, log ingestion, tuning, and administration.Profic iency in analyzing Windows/Linux/Mac/Cloud logs, network traffic, and endpoint telemetry.Solid understanding of attack vectors, malware behavior, threat actors, and MITRE ATT&CK framework.Experi ence with scripting languages (e.g., Python, Bash) for automation and enrichment tasks. Pref er red Qualifications:Certif ications such as GCIA, GCIH, CEH, CISSP, CySA+, or equivalent.Experi ence with threat hunting tools and methodologies.Knowle dge of cloud-native security monitoring (AWS, Azure, GCP). Soft S kills:Excell ent communication and documentation skills.Strong analytical thinking and problem-solving abilities.Abilit y to prioritize tasks under pressure and handle escalations effectively.Leader ship and mentoring capability in a fast-paced SOC environment. Addi ti onal InformationAt Fre shworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow - SaaS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow - IT Service Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud AI . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IT Environment Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Power BI Visualization on cloud . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Strategic Focus Managing the delivery of the project with his/her technical expertise. Contribution to the project with his/her skills and resolving any blockers Operational Management As well as working with other developers, you will also be working alongside systems analysts, testers, architects and delivery managers to deliver quality software. You will be involved in the estimation of work and definition of backlog items. Write code and unit tests to specification. Perform triage of defects and track them through to technical resolution. Participate in daily stand ups. Own the code management in the team and ensure effective use of source control systems. Work with DevOps to ensure continuous deployment processes are achieved People Leadership Share your experience with other team members and contribute to the learning culture. Mentor and guide other developers Should be able to manage a team, performing their appraisals and managing work assignment Governance & Risk Reviewing the coding standards to comply with Infosec principles Resolving the system vulnerabilities using the best practices The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes The candidate must have experience between 10-14 years, having worked with Microsoft technologies Must have an in-depth understanding of the .NET Framework, including the ability to work with libraries and components effectively. Knowledge in ASP.NET, ASP.NET MVC and ASP.NET Core is vital for developing modern web applications C# is the primary language used in Microsoft web development. A lead developer should be proficient in C#, with a strong grasp of object-oriented programming principles, design patterns, and best practices. Knowledge of Unit Testing and mocking frameworks is must for the role Database management and integration are critical components of web development. Proficiency in SQL Server, including writing complex queries, stored procedures, and understanding of database design and optimization, is essential. Knowledge of Microservices is required to work on internal framewrok A lead developer should be familiar with Azure services such as App Services, Azure Functions, Azure DevOps, and Azure Storage to build scalable and reliable web applications. Visual Studio is the primary integrated development environment (IDE) for Microsoft web development. Proficiency in using Visual Studio, including debugging, code refactoring, and utilizing extensions, is necessary for efficient development Knowledge of any Identity Access Management (IAM) tool is must, the person should have conceptual and working experience with any one of Azure AD B2C or OKTA tools A lead developer must be proficient in using Git for version control, including branching, merging, and resolving conflicts. Building and consuming RESTful services is a key part of modern web applications. A lead developer should have experience in designing, implementing, and consuming APIs using tools like ASP.NET Web API or GraphQL A lead developer should understand security best practices, including authentication, authorization, data encryption, and protection against common vulnerabilities like SQL injection and cross-site scripting (XSS). Experience of working in an agile team of product managers, developers, environment engineers and release managers. Excellent communication skills required both written & verbal Good to have A lead developer should be skilled in HTML5, CSS3, JavaScript, and frameworks/libraries like Angular, React, or Vue.js. CI/CD practices are essential for maintaining code quality and deploying applications. A lead developer should be familiar with CI/CD pipelines, using tools like Azure DevOps or Jenkins to automate testing and deployment processes. Knowledge of WCF is good to have for this role The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. In addition, as the role is part of a global team travel and flexibility to work outside standard hours may be required in this role

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Adobe AEM . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Company: Our Client is one of the world's fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. Client helps customers in two ways: Working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies. Powering this growth is Client talent cloud—an AI-vetted pool of 4M+ software engineers, data scientists, and STEM experts who can train models and build AI applications. All of this is orchestrated by ALAN—our AI-powered platform for matching and managing talent, and generating high-quality human and synthetic data to improve model performance. ALAN also accelerates workflows for model and agent evals, supervised fine-tuning, reinforcement learning, reinforcement learning with human feedback, preference-pair generation, benchmarking, data capture for pre-training, post-training, and building AI applications. Client—based in San Francisco, California—was named #1 on The Information's annual list of "Top 50 Most Promising B2B Companies," and has been profiled by Fast Company, TechCrunch, Reuters, Semafor, VentureBeat, Entrepreneur, CNBC, Forbes, and many others. Client leadership team includes AI technologists from Meta, Google, Microsoft, Apple, Amazon, X, Stanford, Caltech, and MIT. Job Title: Python Developer Location: Remote Note: Candidate should be comfortable to work for US Shifts/Night Shifts Interview Mode: Virtual (Two rounds of interviews (60 min technical + 30 min technical & cultural discussion) Client: Turing Experience: 5+ yrs Job Type : Contract to hire. Notice Period:- Immediate joiners. Roles and Responsibilities: Analyze and triage GitHub issues across trending open-source libraries. Set up and configure code repositories, including Dockerization and environment setup. Evaluating unit test coverage and quality. Modify and run codebases locally to assess LLM performance in bug-fixing scenarios. Collaborate with researchers to design and identify repositories and issues that are challenging for LLMs. Opportunities to lead a team of junior engineers to collaborate on projects. Required Skills: Minimum 5+ years of overall experience Strong experience with at least one of the following languages: Python Proficiency with Git, Docker , and basic software pipeline setup. Ability to understand and navigate complex codebases. Comfortable running, modifying, and testing real-world projects locally. Experience contributing to or evaluating open-source projects is a plus.

About SquareX Job location : India (Chandigarh, Mohali District) SquareX is a fast-growing browser security startup that helps enterprises detect, mitigate, and hunt web-based threats against their users in real time. Our mission is to secure the internet for everyone, making our services invaluable to clients worldwide. We are looking for a dedicated and motivated Frontend Developer to join our engineering team and contribute to developing innovative product features. Responsibilities: Building SquareX’s browser extensions and web applications for various platforms with easy-to-use interface and light compute overhead. Building user and admin dashboards for various product interfaces. Apply technical knowledge and problem-solving skills to build innovative solutions for complex workflows Strive for constant improvement in terms of code quality, maintainability, performance Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency) Ensure engineering best practices, including writing comprehensive test cases are followed Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback Triage product or system issues and debug/track/resolve them by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Support engineering operations, including being on-call for production support when necessary Collaborate effectively with the team, while being a good communicator (both verbal and written) Document and share important aspects of all engineering decisions being made Qualifications: Must have strong engineering skills and foundations, including problem-solving, coding, and debugging Must have expertise in core JavaScript with at least 3 years of experience developing with it Must be proficient in Rust, Typescript, HTML5, and CSS3 usage in building large-scale applications Must have experience in browser extension/plugin (Google Chrome, Mozilla Firefox) development Must have familiarity with browser extension security model and architecture Must have experience in creating a draggable and customizable flowchart for workflows using React Flow Must have expertise in Tailwind UI and integrating it with React Flow Must have experience in writing CI/CD pipelines for deploying web pages over AWS Cloud front and S3 Must have worked on building customizable UI user journeys where configuration and what to show is driven by APIs Must have worked on user access management with feature-level policy in enterprise dashboards Must have worked on i frame feature policies Must have expertise in CSP (Content Security Policy) Must have worked with placeholder replacement-based templating engines and generated reports with it Must know web application security risks and vulnerabilities Should be passionate about building rich and innovative user experience Cost to Company: 32 Lakhs to 1 Cr We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Tosca Testsuite - Test Automation . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description: Automation Tester: As a Test Leads / Architect who is passionate about seeing customer succeeded and ensuring best-in-class product quality. The objective of the role is End-to-End ownership of testing of the product and be the custodian of product quality. With the Digital Engineering team, you will have the opportunity to join a fast-growing team that is embarking on a multi-year implementation as part of an on-going digital modernization effort. As the project team ramps up, you will have the chance to help define and shape the vision of how the solution will be maintained and monitored to meet the business’ needs. Experience Level: 5+ Roles and Responsibilities: Experience in Telecom Industry Application is MUST Experience in testing CRM, Web Application, Billing & Order Management Have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues Should have experience in database query language such as SQL, so that they can query and validate the production data for analysis. Exposer to Database / ETL Testing. Should have understanding for Microsoft Azure Cloud Environment. Responsible for maintaining QE health through facilitated defect management using standardized triage, defect management, and communication processes. Monitor trends and improvement opportunities using Mean Time to Resolution, defect RCAs, and environment downtime as key performance indicators. Conduct daily defect review with key program stakeholders, including dev, test, product, and support teams to ensure the path forward and reduce defect burn down for all prioritized defects. Monitor and ensure that overall defect processes are aligned with a standard one defect process across all test phases and teams. Provide Test Estimation to leads for Intake planning Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr) Partners with other leads & Architect for test planning, Assignment & reporting Monitor chats and host working sessions with impacted teams and ensure there is a path forward and active investigation on defects until disposition. Escalation Point for Dispute defects & resolution Conduct root cause analysis for defects and ensure the defect is closed under the right root cause category. Mitigate impediments and fosters a work environment for high-performing team dynamics, continuous the team’s workflow, and relentless improvements Responsible for designing holistic test architecture and Test solutions in alignment with business requirements and solution specifications Works with for Test Data team for Test Data Requirement & Fulfillment Primary / Mandatory skills: 5+ years’ experience in Product Testing with minimum 3+ years of experience on Defect Management/Production Validation Testing. Proven experience in Testing/defect management and triaging in a fast-paced software development environment. Experience in using defect tracking tools like JIRA and creating reports using Power BI. Experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis Should have exposure to Test Automation (Selenium) Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr) Expertise in preparing daily status reports/dashboards to Management Decision maker in Entry and Exit of internal /development Testing stages Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members Expertise in Risk Identification & analysis Proven expertise in Agile software development especially Scrum and Kanban Experience in Telecom Industry is added advantage Strong written and verbal communication skills Technical Skills: Selenium , JAVA, JavaScript, JMeter, Rest Assured, SQL, Maven, Eclipse/VS Code, Bitbucket, JIRA, Jenkins, Git/GitHub, DevOps, Postman Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud etc. Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Technical Support Engineering Manager Hyderabad, Telangana, India Date posted Aug 01, 2025 Job number 1852529 Work site Up to 100% work from home Travel 0-25 % Role type People Manager Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience o OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications: CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Messaging Protection: Experience or strong working knowledge of FP/RN, phishing and antimalware. 2+ years of experience with Exchange or Office 365 (Exchange Online). Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About Us: We are a dynamic fitness company delivering live workout classes that empower our community to achieve their health and wellness goals. To support our growing member base and enhance their experience, we are looking for a dedicated Customer Relationship Specialist to join our team. Role Overview: As a Customer Relationship Specialist, you will be the vital link between our students and coaches, ensuring seamless real-time support during our live workout sessions. You will work in two daily shifts to manage class routing, coordinate with coaches, and engage with customers to tailor their fitness journey. Shift Timings: Morning Shift: 5:30 AM – 11:00 AM Evening Shift: 4:30 PM – 9:00 PM Key Responsibilities: Welcome participants into Zoom workout rooms with your video on, creating a warm and engaging environment. Ensure students are ready for class by checking their setup and answering any pre-class questions. Triage students joining live workout classes in real time and route them to the appropriate Zoom sessions. Coordinate with coaches to confirm their availability and plan backup options when needed. Connect with customers to understand their fitness levels and recommend suitable classes. Collect and document customer feedback after each session. Prepare and present daily reports to management highlighting key insights and areas for improvement. Skills & Qualifications: Proficient in using CRM software to manage customer interactions and data. Strong skills in Microsoft Excel or similar spreadsheet tools for tracking and reporting. Comfortable using Zoom video conferencing platform for class routing and coordination. Presentable, energetic, and customer-focused with a positive attitude. Excellent communication and interpersonal skills. Proven experience managing multiple customers simultaneously, handling calls, and thinking quickly in real time. Ability to multitask and work effectively during early mornings or evenings. Passion for fitness and helping others on their wellness journey is a plus. Previous experience in customer support or relationship management preferred. Why Join Us? Be part of a fast-growing company dedicated to health and wellness. Work in a supportive, energetic environment with flexible shift options. Opportunity to make a real impact on our members’ fitness journeys. If you’re enthusiastic, personable, and ready to help our members thrive, we want to hear from you! Apply now by sending your resume to [email/contact link] Note : Competitive compensation offered for exceptional candidates.

Company Overview digiCloud Solutions Pvt Ltd is a leading software consulting and services company, recognized as a Salesforce partner, providing exemplary consulting, implementation, integration, and managed services globally. Headquartered in Pune, India, the company extends its expertise across the USA, EMEA, and APAC regions, and operates in the IT Services and IT Consulting industry. Job Overview We are seeking a motivated Mid-Level Quality Analyst to join our team in Pune. This full-time position offers the opportunity to work within a dynamic environment, focusing on ensuring the quality of various software solutions by digiCloud Solutions. The ideal candidate will have a solid background in testing methodologies, particularly on Salesforce platforms. Job Description Experience in Salesforce Testing Must have Salesforce Admin Experience Testing Experience in Salesforce, Service Cloud, Sales Cloud, DevOps tooling and any other necessary licenses will be acquired by Customer and provided to Supplier as reasonably required to provide the Services Analyze the requirements via Epics, User stories, Solution architecture docs being some of the available documents Design Test cases, Test Execution, Raise defects, attend stand-up meetings, Defect Triage and retesting fixed defects and track defects to closure Participate in Sanity test runs and production sanity assurance Give handover to E2E team on test deliverable, notifying all the teams on defects raised so that it helps in reducing redundant defects Provide test sign-off to E2E testing. Ensure test coverage is maintained (through developing positive path, alternate path and negative path tests) while doing functional testing Inform squad lead and QA lead on the absences/leaves and any obstructions that affects the delivery/work Be Proactive in performing the test duties assigned and inform QA lead on the progress. Should be responsible and take ownership of the work assigned. Experience in Sales, EPC, CPQ, CLM would be preferred and any experience in Telecom would be good. Desired Skills And Experience Salesforce Testing, Manual Testing, Test Case Design, Regression Testing, Functional Testing, QA, Bug Tracking, Automation Testing (ref:hirist.tech)

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Incident Response engineer, you will be an elite member of a customer facing security support team leading incident response investigations for Microsoft’s enterprise customers. You have experience in analysing, triaging, scoping, containing, providing guidance for remediation, and determining the root cause of security incidents. You are familiar with collecting and analysing security incident related data to identify indicators of attack and compromise. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Incident Response Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Interested in security and incident response? Then come join the Cybersecurity Incident Response Team (CIRT) at Microsoft as a security support engineer responsible for helping customers investigate security incidents in their environment. Responsibilities Scope customer security incidents Understand and identify indicators of attack and indicators of compromise Analyse incident data from threat analytics tools Communicate recommendations and guidance based on results of security incident analysis to the customer Coordinate a response to the security incident with other Microsoft security and consulting teams. Develop, document, and implement runbooks, capabilities, and techniques for Incident Response Perform security triage and analysis on endpoint, server and network infrastructure. Collaborate with the security intelligence team by providing samples of malware from the customer’s environment Perform activities necessary for immediate containment and short-term resolution of incidents. Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities Investigate root cause of complex security incidents Maintain a high level of confidentiality Participate in the on-call rotation as required Qualifications Required/Minimum Qualifications (RQs/MQs) Minimum 2+ years Security Incident Response experience with recent operational security experience (SOC, Malware Analysis, IDS/IPS Analysis, threat analytics, windows server, and endpoint security, etc.) Minimum 1+ years of experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration Minimum 1+ years customer facing experience Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience OR 7+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Additional Or Preferred Qualifications (PQs) Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level). Experience in Linux and/or Mac administration Experience in Azure Identity management and troubleshooting Preferred Bachelor’s degree or higher in a technical field, or relevant work experience Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.) Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. We are seeking for a passionate cybersecurity professionals to join our growing team of Defenders. In this role, you will proactively detect, investigate, and respond to advanced threats across enterprise environments using cutting-edge and AI enabled security tools and threat intelligence. The ideal candidate combines strong security expertise with a curious mindset and skills to conduct deep threat analysis. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Monitor, triage, and respond to security incidents using alerts and incidents from Microsoft Defender products (MDE, MDI, MDO, MDA, MDC etc.) Perform proactive threat hunting using hypothesis, and telemetry from endpoints, identities, cloud and network. Develop hunting queries using Kusto Query Language (KQL) or similar to uncover suspicious patterns and behaviors. Investigate security incidents across hybrid environments and contribute to root cause analysis and containment strategies. Collaborate with internal teams (defender, threat intelligence, engineering) to enhance detection logic, develop automations, and improve incident response workflows. Contribute to incident documentation, detection playbooks, and operational runbooks. Stay current with evolving threat landscapes, cloud attack vectors, and advanced persistent threats (APT). Qualifications Graduate degree in engineering or equivalent discipline. 3–7 years of experience in cybersecurity (SOC, IR, Threat Hunting, Red Team). Hands-on experience with SIEM, EDR, and cloud-native security tools (Microsoft XDR, Sentinel, CrowdStrike, etc.). Experience with at least one cloud platform (Azure, AWS, GCP) and its associated security services and configurations. Proficiency in KQL, Python, or similar scripting languages for data analysis and automation. Strong knowledge of MITRE ATT&CK, Cyber Kill Chain, and adversary TTPs. Familiarity with operating system internals (Windows, Linux) and endpoint/network forensics. Certifications like CISSP, OSCP, CEH, GCIH, AZ-500, SC-200 or similar/equivalent are a plus. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About The Job The Red Hat Chaos Engineering team, part of the Performance and Scale department, is looking for a Senior Software Engineer to join us in Bangalore, India to work on chaos testing Red Hat OpenShift Container Platform, Red Hat OpenShift Virtualization and related product portfolio to identify bottlenecks, tunings and capacity planning guidance under failure conditions. Our goal is to make these products the platform of choice for Red Hat’s enterprise customers! As a senior member of the team, you will be responsible for providing comprehensive resilience, reliability, performance and scalability assessments of the products and improving them. You will collaborate with various Engineering teams on driving features, bug fixes, tunings and providing guidance to ensure stable releases. You will also engage with customers to assist them with establishing chaos and performance test pipelines, best practices, strategies to ensure a scalable environment. This role needs an engineer that thinks creatively, adapts to rapid change, and has the willingness to learn and apply new technologies. You will be joining a vibrant open source culture, and helping promote performance and innovation in this Red Hat engineering team. What will you do? Formulate test plans and carry out chaos testing, performance and scalability benchmarks against various components/features of the OCPv platform to characterize reliability, resilience, drive product performance improvements and detect regressions through data analysis and visualization under failure conditions such as network faults, infrastructure failures, storage faults, etc Work on capacity planning guidance for the product to handle failures while still being performant Develop tools and automation related to fault injection, load generation and release CI Work on AI integration to improve test coverage Assist customers Collaborate with other engineering teams to resolve resilience and performance issues Triage, debug, and solve customer/partner cases related to virtualization reliability, performance and scale Publish results, conclusions, recommendations and best practices via internal test reports, presentations, external blogs and official documentation to support our partners and customers Participate in internal and external conferences about your work and results What will you bring? Bachelor's or Master's degree in Computer Science or related field, or equivalent experience Overall 5+years of experience in software development 5+ years of programming experience in Python, Golang or related programming Experience with site reliability, chaos testing, performance benchmarking, data capture, analysis and debugging Very strong Linux system administration and system engineering skills. Experience with container ecosystems like Docker, Podman and Kubernetes Ability to quickly learn technologies with guidance and maintain high attention to detail Experience with tools, metrics collection and analysis such as iostat, vmstat, sar, perf, pcp, prometheus, Grafana and Elasticsearch Familiarity with Continuous Integration frameworks, automation like Jenkins, Airflow, Ansible etc. and version control tools such as Git, etc Experience working with public clouds like AWS, Azure, GCP, or IBM Cloud, as well as bare metal environments. Excellent written and verbal language skills in English The Following Are Considered a Plus Experience with chaos testing and maintaining reliability of infrastructure at large scale Experience working with virtualization technologies such as KubeVirt, VMware Knowledge of performance observability/profiling tools like eBPF, Flame Graphs About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Location : Noida (Work from Office) Experience : 3 to 8 years Position : QA Engineer About the Role We are looking for a detail-oriented and highly accountable QA Engineer with deep domain knowledge in Transportation, Logistics, and Supply Chain . The ideal candidate must have hands-on experience with multi-tenant SaaS systems , strong functional and regression testing capabilities, and a passion for delivering high-quality software with zero production bugs. You will work closely with developers, product managers, designers, and support teams to ensure that our applications meet the highest quality standards across platforms. Key Responsibilities Act as Subject Matter Expert (SME) for quality assurance in the logistics and supply chain domain Design, execute, and maintain comprehensive test plans, test cases, and test suites Perform functional, regression, sanity , and exploratory testing Ensure zero bugs in production by proactively identifying edge cases and inconsistencies Test across multiple platforms: web, mobile (Android & iOS), responsive UI, and multi-browser compatibility Conduct API testing using Postman , including error scenarios, rate limits, and authentication Perform queue/message testing for asynchronous processing Validate third-party integrations , payment gateways, and external APIs Use SQL to perform backend validations, data integrity checks, and test setup Log and track bugs effectively using Jira and maintain traceability via Git Collaborate closely with engineering, product, UX, and support teams to triage issues and optimize workflows Research product behavior, perform competitive feature analysis , and suggest improvements proactively Participate in release cycles , validate deployment readiness, and support UAT Preferred Skills Familiarity with test automation tools (e.g., Selenium, Cypress, Playwright) Ability to use AI tools to improve testing speed and documentation efficiency Understanding of security testing , performance testing , and their automation Awareness of DevOps and deployment lifecycle (CI/CD, staging-to-prod flow) Experience in multi-tenant SaaS systems — understanding tenant isolation, role-level access, and configuration-driven testing Ability to document test coverage, defects, and reporting in a structured manner Exposure to version control systems and release tagging for QA environments Must-Have Qualities Strong ownership mindset with a focus on preventive testing , not reactive bug fixing Meticulous attention to detail, especially in catching layout, behavior, and platform-specific issues Excellent verbal and written communication in English Capable of independently driving test efforts in fast-paced, agile product teams Passionate about quality and eager to adopt new tools, workflows, and technologies

We are seeking a technically-savvy and customer-focused Client Services professional to act as the bridge between our Support/DEG/MS and Product Development team. This role is ideal for someone who combines a deep understanding of the product and domain with strong analytical and debugging skills. You will play a critical role in replying to queries, diagnosing product issues and ensuring timely resolution and communication. Key Responsibilities Team Interface: Act as the bridge between the Support and Product Development teams, ensuring seamless communication of customer issues, technical challenges, and enhancement requests. Technical Triage and Root Cause Assistance: Assist in analyzing escalated issues using MySQL or MSSQL along with application/server logs to help identify patterns or root causes before engaging development teams. Debugging & Issue Reproduction: Reproduce reported issues in test environments, examine logs, and use SQL queries to retrieve and interpret data relevant to issues/queries Product & Domain Expertise: Develop and maintain strong knowledge of the product and its underlying domain to contextualize issues and guide troubleshooting effectively Knowledge Management: Document known issues, product limitations, and troubleshooting guidelines for internal use by support and development. Data-Driven Feedback: Analyze ticket trends and recurring problems to proactively suggest product improvements or fixes. Feedback Loop Maintenance: Track escalated tickets and enhancement requests to ensure they are prioritized appropriately and status updates are communicated back Collaboration: Work closely with QA, Product Managers, and Developers to facilitate timely resolution of escalated issues and contribute to sprint planning discussions Requirements Bachelor’s degree in Computer Science, Information Systems, or a related field. 2+ years of experience in client services, technical support, product operations, or a similar customer-facing technical role. Proficiency in reading and writing SQL queries for basic data validation and investigation. Experience analyzing application logs and debugging customer-reported issues. Strong understanding of software product functionality, especially in SaaS or enterprise environments. Excellent verbal and written communication skills. Ability to translate technical details into clear, actionable information for cross-functional teams. Familiarity with issue tracking and support tools (e.g., Fogbugz, Azure devops, SVN). Preferred Qualifications Experience with Agile or Scrum methodologies. Exposure to REST APIs and browser-based debugging tools is a plus. Familiarity with the Fintech domain is a strong advantage. Prior experience in a product-driven company with a strong customer success culture.