2707 Triage Jobs - Page 5

Responsible for collaborating with advisors to define solution designs, developing scalable and high-performing code, ensuring code quality and security, leading code reviews, managing priorities, facilitating cross-team communication, acting as a demo content owner, mentoring junior developers, and supporting leadership and vendor teams. 1. Collaborate with Full Stack Developer Advisors to breakdown epics into capability and business features, define the solution designs, iterate with domain and other solution architects, and help guide application architects for Program Level decomposition and robust architectures. 2. Write and implement scalable, resilient, and high-performing code and microservices solutions. 3. Ensure quality, performance, and security of code and developed solutions. 4. Drive code reviews, provide constructive feedback, and enforce best development practices. 5. Manage and triage competing priorities appropriately and provide effective status updates (incl. issue escalations) to the executive leadership team. 6. Act as owner of software demo content and acceptances. 7. Facilitate communication and problem-solving in large cross-group development efforts across multiple development teams and business owners. 8. Articulate needs clearly to onsite and offshore vendor teams. 9. Act as back-up for development lead in their absence. 10. Mentor and train junior developers and ensure proper knowledge and practice transfer across development teams. Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline Experience: Relevant work experience in both front-end and back-end application design and development based on the following number of years: Associate: Prior experience not required Standard I: Two (2) years Standard II: Three (3) years Senior I: Four (4) years Senior II: Five (5) years Knowledge, Skills and Abilities Fluency in English Accuracy & Attention to Detail Analytical Skills Problem Solving Skills Microsoft Office & PC Skills Numerical Skills Preferred Qualifications: Pay Transparency: Pay: Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Responsible for supporting project initiation by defining scope and objectives, develops comprehensive plans, and collaborates with stakeholders to ensure alignment with business needs. The role involves analyzing processes, optimizing workflows, mitigating risks, coordinating project execution, and maintaining transparent communication among stakeholders, while also establishing quality standards, managing changes, and providing service support to ensure project success and customer satisfaction. 1. Support project initiation activities, define project scope, objectives, and deliverables, and develop comprehensive project plans outlining tasks, timelines, resources, and budgets. 2. Collaborate with stakeholders to analyze, and document project requirements, ensuring alignment with business needs and objectives. 3. Analyze existing processes, identify areas for improvement, and design streamlined workflows and procedures to optimize project efficiency and effectiveness. 4. Identify, assess, and prioritize project risks and develop risk management strategies to mitigate potential threats and ensure project success. 5. Coordinate project execution activities, monitor project progress against established plans, and proactively identify and address issues to keep projects on track (on Time, within budget, adhering to high quality standards, meeting customer expectations). 6. Facilitate communication and collaboration among project stakeholders, including team members, sponsors, and end-users, to ensure alignment, manage expectations, and address concerns. 7. Establish quality standards and metrics for project deliverables, conduct quality assurance reviews, and implement quality control measures to ensure project outputs meet defined criteria. 8. Identify potential changes to project scope, schedule, or requirements, assess their impact, and develop change management plans to address and implement approved changes effectively. 9. Maintain accurate project documentation, including status reports, and issue logs, and generate regular project reports to stakeholders to provide transparency and ensure accountability. 10. Provide service support, triage incoming issues, and escalate complex or critical issues to appropriate teams for prompt resolution, ensuring timely response and resolution of user-reported problems. Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, Business Administration or related discipline. Experience: Relevant work experience in application support and/or project management based on the following number of years: Associate: Prior experience not required Standard I: Two (2) years Standard II: Three (3) years Senior I: Four (4) years Senior II: Five (5) years Knowledge, Skills and Abilities Fluency in English Analytical Skills Planning & Organizing Skills Project Management Skills Interpersonal Skills Accuracy & Attention to Detail Preferred Qualifications: Pay Transparency: Pay: Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

POSITION SUMMARY Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD). Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India. At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare. We are seeking a passionate and detail-oriented Software Tester to join our team! In this role, you will be responsible for ensuring the quality, functionality, and usability of our web and mobile applications across various platforms (Web, iOS and Android). You will identify and report bugs, write clear and concise test cases, and collaborate with developers to ensure a smooth and successful launch. POSITION RESPONSIBILITIES Percent of Time Design and execute manual and automated test cases for web and mobile applications across different functionalities. Analyze software requirements and user stories to develop comprehensive test plans. Identify and report bugs and usability issues clearly and concisely using a bug tracking system. Participate in code reviews and provide feedback on potential issues. 70% Support in the upkeep of automation suite Execution of automated test runs, review and triage with automation engineers. 15% Collaborate effectively with developers and other stakeholders to resolve defects and improve overall application quality. 10% Stay up to date on the latest testing tools and methodologies 5% ORGANIZATIONAL RELATIONSHIPS Coordinate with developers and other members of the scrum team. Work with Business users, business partners and other cross functional teams. EDUCATION AND EXPERIENCE Education: Bachelor’s or Master’s degree in computer science or other related field or equivalent work experience in web development related field. Experience: 4+ years of hands-on experience in quality assurance work with eCommerce applications. Ability to work in a globally distributed environment. Good track-record of executing in a dynamic, team-based environment. Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing. Demonstrated ability to interact comfortably with all levels of management and staff. TECHNICAL SKILLS REQUIREMENTS Must Have Test scripting, execution, reporting and defect testing Experience with JIRA/Confluence Experience with testing tools such as HP ALM, Zephyr Scale, Xray, etc. Preferred: Experience with any automation testing frameworks such as Selenium, UiPath, UFT Experience with SAP Hybris PHYSICAL POSITION REQUIREMENTS Regular working hours are from 11:00 PM to 8: 00 PM IST or 2:00 PM to 11:00pm IST Sometimes, more overlap with the EST Time zone is required during production go-live. This description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Additional position specific requirements/responsibilities are contained in approved training curricula. Full time

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description The Data Steward executes on the defined data strategy and roadmaps to improve the quality, availability, and usability of their respective domain data. They develop a strong understanding of their data domain, including both how it is produced and consumed and how to apply Data & Analytics strategy and practices to drive data capabilities forward. All work is done in partnership with business and technology stakeholders to ensure consistency of services and deliverables. They perform complex “hands-on-keys” work to identify, research, and remediate data quality issues, create processes to prevent recurrence, and measure continual improvement in data quality. The Data Steward is crucial to enable and track progress against Invesco’s strategy – trustworthy data is foundational to deliver a superior investment and client experience. Provide support for various Data Domains. Consistently make proactive suggestions regarding product usability, presentation, and data quality. Continually learn, through formal and self-guided channels, to gain a growing understanding of data management, Invesco, and the industry. Responsible for the integrity of data and runs day-to-day activities necessary to produce, validate, and deliver quality data to consuming functions and systems. Proactively identifies, escalates, and resolves data issues. Perform initial triage/research for data issues and escalate/route as necessary. Work with senior associates on projects which improve and develop subject matter expertise. Provide insights regarding themes around issues and errors and propose solutions. Working closely with Data Product Owners, provide Data Analysis support for various development and research efforts. The Experience You Bring 2 years relevant experience, BA/BS in a relevant field. Strong attention to detail, natural curiosity, with a strong desire to learn, ask questions, and share ideas. Effectively manages multiple responsibilities, demonstrates initiative, and meets deadlines. Solid understanding of desk top tools and ability to leverage for analytic and communication purposes. Solid written and verbal communication skills. Intermediate level SQL and Excel skills required. Analytical skills with the ability to collect, organize, analyze, and disseminate information. Purposeful and execution-oriented who sets bar high for self. Good relationship building skills; appreciates diversity of thought and is a true team- player/collaborator. Displays positive attitude, professional demeanor and is highly reliable. Experience with additional data analysis tools such as VBA, Python, Alteryx, or PowerBI is nice to have. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What’s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers: https://careers.invesco.com/india/

Job Title: Psychologist Intern – Remote Night Shift Company: Solh Wellness Location: Work From Home (with occasional in-office meets for Delhi NCR candidates) Schedule: Rotational Night Shifts (Between 8:00 PM – 8:00 AM, 6 days/week – Weekends are working) About Solh Wellness At Solh, we don’t just provide mental health support – we’re redefining it. As a leading digital mental wellness platform, we believe mental well-being should be accessible, stigma-free, and tech-enabled. From therapy to community-driven support, we offer everything under one umbrella, powered by a team of psychologists, tech enthusiasts, and mental health warriors. If you're passionate about making a real difference while working on cutting-edge AI-driven mental health solutions, welcome aboard! Role Overview We’re looking for smart, empathetic, and driven Psychology Interns for our night shift user support and research team. This is more than just a support role. It's a frontline mental health opportunity — supporting individuals in crisis, stress, or depressive states, while also diving deep into research, psychology-based content creation, and exploring the intersection of AI and mental wellness. If you have a knack for connecting with people, a curious mind for psychological theories, andthe passion to innovate mental health care — this internship is your platform. Key Responsibilities 1. User Support Be the first line of emotional support for users on chat, especially during high-stress, depressive, or crisis moments. Provide non-judgmental, empathetic communication that ensures safety and trust. Triage and escalate complex or high-risk cases to senior psychologists. Guide users toward relevant tools, resources, and self-help options available on the Solh platform. Maintain detailed and accurate user documentation as per internal protocols. 2. Research & Projects Work closely with in-house psychologists to assist in research, data analysis, and literature reviews across emerging psychological themes. Support development and testing of new mental wellness frameworks, courses, and interventions. Explore ways to integrate AI tools in mental health research and user experience. 3. Content & Learning Resource Creation Collaborate with the content and psychology teams to create insightful, evidence-based content – blogs, infographics, courses, and digital resources. Ensure psychological depth while maintaining user-friendliness in all resources. Desired Profile Must-Have: Master’s (ongoing or completed) in Psychology or Counseling Psychology. Experience (academic, volunteer, or professional) in handling distressed individuals or crisis interventions. Excellent written communication with a calm, compassionate tone. Strong sense of responsibility and emotional resilience. A team player with high learning agility and curiosity for applied psychology. Comfortable with digital platforms, AI tools, and remote working. Stable internet connection and a distraction-free work setup. Willingness to work night shifts on a rotational basis (8 PM – 8 AM), six days a week (weekend working, weekday off). Good-to-Have: Based in Delhi NCR (occasional in-person meetings/workshops). Experience in tele-counseling, helpline support, or similar environments. Exposure to mental health apps, AI-based tools, or research software. Understanding of ethical and confidentiality standards in digital mental health. Internship Details : Minimum Duration: 6 Months (extendable based on performance). Stipend: Based on availability and contribution (discussed post-interview) Work Mode: Remote (with possible in-person workshops for NCR candidates) Perks: Certificate on completion. Mentorship from leading psychologists and mental health innovators. Exposure to real-world cases and applied research. Path to a full-time role for high-performing candidates. Job Types: Full-time, Permanent, Internship Contract length: 3-6 months Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: Night shift Work Location: Remote

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience with marketing analytics, return on investment, and statistical analysis. Experience with Python, SQL or scripts, building data models or problem-solving dashboards to pull insights from data sets. Preferred qualifications: Master's degree or equivalent practical experience. Certificated in Analytics and digital advertising measurement. 5 years of experience with media mix modeling, A/B testing, incrementality, marketing analytics, and advanced Google Analytics integrations. Ability to work in fast-paced environments with time-management skills. Ability to operate and collaborate as part of a team. About the job Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it. Responsibilities Develop an understanding of client needs basis their objectives and provide optimal measurement strategy and define right KPIs based on their eligibility criteria. Design and execute measurement studies (Conversion Lift, Brand Lift Study, XNR, Experiments etc) for clients and optimize. Knowledge of measurement platforms and advanced problem-solving skills to design measurement studies. Model results and triage to ROI analysis on the broader media plans. Analyze attribute lift, across channels to inform the right channel strategy. Partner with Account Executives (AE) and Product Specialists (PSA) to interpret results for the client and identify opportunities to increase product adoption for solutions and grow investment. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Ä Adherence to Nursing Clinical standards: - Responsible for the OP & Triage routine, equipment and patients. - Coordinates closely with Guest Relations to plan for appointments; when expected to be busy, to escalate if resources are required. - Understands patient & consultant requirements and plans the daily activities. - Ensure the OPD is set for consultation: - Assist consultants in OPD consult Rooms. - Sets up procedure trays, dress trolleys and assists doctor in procedures and dressings. - Assists in transportation of patients whenever necessary. - Follow strictly all safety measures involved in patient care. - Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates. - Ensure all investigations are carried out as advised by the doctor; provides assistance for patients to Lab & Scan rooms. - Handles emergencies competently & calmly; follows instructions competently. - Ensures In-charge & NS is informed of any incidents immediately. - Ensures medication safety and practices patient safety protocols. - Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas. - Provides health education and counseling to patient and attendants. - Implements the infection control practices. - Implements NABH & Nursing Excellence standards. - Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available. - Co-ordinates with Billing team regarding investigations and billing activities. - Works closely with clinical services team to ensure efficient care. - Follows MTP, PCPNDT rules and regulations Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Rotational shift Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: What you need to know about the role- This role offers the unique chance to be part of a specialized engineering operations team that plays a pivotal role in the heart of the payment’s organization. If candidate is someone who thrives in a dynamic, high-impact environment, this position gives the opportunity to tackle complex, mission-critical issues daily. Candidate will be working on cutting-edge challenges in the payment’s ecosystem, ensuring that both internal teams and customers experience smooth, uninterrupted service. Candidate will be responsible for facilitating and automating various biz operations. Candidate will be responsible for quickly and accurately triaging reported production issues. Candidate will partner with engineering teams and PayPal external partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. Candidate should be able to work independently and drive the initiative. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. Meet our team We are a team of small and self-driven engineers & product managers to deliver innovative solutions to drive business impact, on a mission to empower consumers with Digital Wallets and enable commerce globally. We are forming a dedicated engineering operations team focused on providing robust engineering and biz ops support to the payments system. Job Description: Your way to impact As a member of the Engineering operations team, you will have the opportunity to make a significant impact from day one. Here are keyways you can contribute- Ensure engineering operations Oversee engineering operations and develop a comprehensive understanding of payment systems and their current challenges. Ensure compliance with SOPs for all engineering and business operations. Identify opportunities to automate standard business as well as engineering processes wherever possible Drive Operational Efficiency Identify opportunities for improving engineering operational processes, whether through automation, optimized workflows, or enhanced collaboration with other teams, helping to save time and increase productivity. Proactively Identify and Address Issues Help us identify potential issues and gaps in our systems early on, drive improvements to prevent disruptions and ensure smooth, uninterrupted service. Foster Cross-Functional Collaboration Build strong relationships with development, product & External partners to streamline communication and ensure alignment, ultimately driving faster issue resolution and improved service. Bring Fresh Ideas and Innovation Leverage your unique perspective and prior experiences to introduce new ideas, modernize workflows, and optimize processes, driving innovation and efficiency across the team. Your day to day Facilitate and automate various engineering and business operations. Quickly and accurately triage reported production issues. Collaborate with PayPal engineering teams and PayPal external partners to swiftly resolve production issues and restore customer functionality. The candidate will be expected to challenge the status quo and introduce innovative solutions to enhance operational efficiency. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. What Do You Need To Bring- 5 + years of relevant industry experience in software product development with Java/ Sprint Boot. Ability to drive communication with external partners, processors, and vendors. Strong time management skills and ability to work on concurrent assignments with different priorities. Excellent problem-solving skills Experience with automation and process improvement. Experience in developing, troubleshooting/debugging complex multi-tier applications. Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products. Experience in operational detection/monitoring activities and exposure to incident management activities Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders. Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers. Drive long term solutions with technology/product teams when appropriate. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. REQ ID R0127145 Show more Show less

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: What you need to know about the role- This role offers the unique chance to be part of a specialized engineering operations team that plays a pivotal role in the heart of the payment’s organization. If candidate is someone who thrives in a dynamic, high-impact environment, this position gives the opportunity to tackle complex, mission-critical issues daily. Candidate will be working on cutting-edge challenges in the payment’s ecosystem, ensuring that both internal teams and customers experience smooth, uninterrupted service. Candidate will be responsible for facilitating and automating various biz operations. Candidate will be responsible for quickly and accurately triaging reported production issues. Candidate will partner with engineering teams and PayPal external partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. Candidate should be able to work independently and drive the initiative. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. Meet our team We are a team of small and self-driven engineers & product managers to deliver innovative solutions to drive business impact, on a mission to empower consumers with Digital Wallets and enable commerce globally. We are forming a dedicated engineering operations team focused on providing robust engineering and biz ops support to the payments system. Job Description: Your way to impact As a member of the Engineering operations team, you will have the opportunity to make a significant impact from day one. Here are keyways you can contribute- Ensure engineering operations Oversee engineering operations and develop a comprehensive understanding of payment systems and their current challenges. Ensure compliance with SOPs for all engineering and business operations. Identify opportunities to automate standard business as well as engineering processes wherever possible Drive Operational Efficiency Identify opportunities for improving engineering operational processes, whether through automation, optimized workflows, or enhanced collaboration with other teams, helping to save time and increase productivity. Proactively Identify and Address Issues Help us identify potential issues and gaps in our systems early on, drive improvements to prevent disruptions and ensure smooth, uninterrupted service. Foster Cross-Functional Collaboration Build strong relationships with development, product & External partners to streamline communication and ensure alignment, ultimately driving faster issue resolution and improved service. Bring Fresh Ideas and Innovation Leverage your unique perspective and prior experiences to introduce new ideas, modernize workflows, and optimize processes, driving innovation and efficiency across the team. Your day to day Facilitate and automate various engineering and business operations. Quickly and accurately triage reported production issues. Collaborate with PayPal engineering teams and PayPal external partners to swiftly resolve production issues and restore customer functionality. The candidate will be expected to challenge the status quo and introduce innovative solutions to enhance operational efficiency. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. What Do You Need To Bring- 5 + years of relevant industry experience in software product development with Java/ Sprint Boot. Ability to drive communication with external partners, processors, and vendors. Strong time management skills and ability to work on concurrent assignments with different priorities. Excellent problem-solving skills Experience with automation and process improvement. Experience in developing, troubleshooting/debugging complex multi-tier applications. Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products. Experience in operational detection/monitoring activities and exposure to incident management activities Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders. Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers. Drive long term solutions with technology/product teams when appropriate. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. REQ ID R0127144 Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: AS400. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Responsible for collaborating with advisors to define solution designs, developing scalable and high-performing code, ensuring code quality and security, leading code reviews, managing priorities, facilitating cross-team communication, acting as a demo content owner, mentoring junior developers, and supporting leadership and vendor teams. Collaborate with Full Stack Developer Advisors to breakdown epics into capability and business features, define the solution designs, iterate with domain and other solution architects, and help guide application architects for Program Level decomposition and robust architectures. Write and implement scalable, resilient, and high-performing code and microservices solutions. Ensure quality, performance, and security of code and developed solutions. Drive code reviews, provide constructive feedback, and enforce best development practices. Manage and triage competing priorities appropriately and provide effective status updates (incl. issue escalations) to the executive leadership team. Act as owner of software demo content and acceptances. Facilitate communication and problem-solving in large cross-group development efforts across multiple development teams and business owners. Articulate needs clearly to onsite and offshore vendor teams. Act as back-up for development lead in their absence. Mentor and train junior developers and ensure proper knowledge and practice transfer across development teams. Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline Experience: Relevant work experience in both front-end and back-end application design and development based on the following number of years: Associate: Prior experience not required Standard I: Two (2) years Standard II: Three (3) years Senior I: Four (4) years Senior II: Five (5) years Knowledge, Skills And Abilities Fluency in English Accuracy & Attention to Detail Analytical Skills Problem Solving Skills Microsoft Office & PC Skills Numerical Skills Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Job brief: We are looking for Dynamic personality with technical sound and who can be good in excellent Interpersonal and strong negotiation skills. KEY ROLES & RESPONSIBILITIES: Key Skills Required in Candidate: 1. Excellent Communication Skills 2. Good Presentation Skills 3. Must be ready to travel Pan India/Overseas 4. Good Interpersonal Skills 5. Height minimum 5' 8'' 6. Good Command of xls and MS Office 7. Good Analytical Skills 8. Should know how to do requirements gathering, managing customer expectations to map requirements to existing solutions and requirements gap analysis requiring further customizations. 9. Manage overall project activities from technical point of view 10. Responsible for acceptance of development and deployment deliverables that meets customer requirements. 11. Agree on validity and priority of testing issue resolution in the triage meeting. 12. Responsible for post implementation support activities and timely client acceptance of resolved issues resulting into project closure. 13. Review ROI and customer benefit realization Project Closure. 14. Responsible to handover to project support 15. Overall quality responsibility of all project deliverables. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Shift: Day shift Work Days: Monday to Friday Experience: Implementation: 1 year (Required) Language: English (Required) Location: Pune, Maharashtra (Required) Willingness to travel: 75% (Required) Work Location: In person

Summary Position Summary AWS DevSecOps Engineer – CL4 Role Overview : As a DevSecOps Engineer , you will actively engage in your engineering craft, taking a hands-on approach to multiple high-visibility projects. Your expertise will be pivotal in delivering solutions that delight customers and users, while also driving tangible value for Deloitte's business investments. You will leverage your extensive DevSecOps engineering craftsmanship and advanced proficiency across multiple programming languages, DevSecOps tools, and modern frameworks, consistently demonstrating your strong track record in delivering high-quality, outcome-focused CI/CD and automation solutions. The ideal candidate will be a dependable team player, collaborating with cross-functional teams to design, develop, and deploy advanced software solutions. Key Responsibilities : Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop DevSecOps engineering solutions that solve complex automation problems with valuable outcomes, ensuring high-quality, lean, resilient and secure pipelines with low operating costs, meeting platform/technology KPIs. Technical Leadership and Advocacy: Serve as the technical advocate for DevSecOps modern practices, ensuring integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable automation/integration/security practices—being responsible for designing and maintaining code repos, CI/CD pipelines, integrations (code quality, QE automation, security, etc.) and environments (sandboxes, dev, test, stage, production) through IaC, both for custom and package solutions, including identifying, assessing, and remediating vulnerabilities. Engineering Craftsmanship: Maintain accountability for the integrity and design of DevSecOps pipelines and environments while leading the implementation of deployment techniques like Blue-Green, Canary to minimize down-time and enable A/B testing. Be always hands-on and actively engage with engineers to ensure DevSecOps practices are understood and can be implemented throughout the product development life cycle. Resolve any technical issues from implementation to production operations (e.g., leading triage and troubleshooting production issues). Be self-driven to learn new technologies, experiment with engineers, and inspire the team to learn and drive application of those new technologies. Customer-Centric Engineering: Develop lean, and yet scalable and flexible, DevSecOps automations through rapid, inexpensive experimentation to solve customer needs, enabling version control, security, logging, feedback loops, continuous delivery, etc. Engage with customers and product teams to deliver the right automation, security, and deployment practices. Incremental and Iterative Delivery: Adopt a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions. Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, engineering, delivery, infrastructure, and security. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Support a collaborative environment that enhances team synergy and innovation. Advanced Technical Proficiency: Possess intermediary knowledge in modern software engineering practices and principles, including Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment. Strive to be a role model, leveraging these techniques to optimize solutioning and product delivery, ensuring high-quality outcomes with minimal waste. Demonstrate intermediate level understanding of the product development lifecycle, from conceptualization and design to implementation and scaling, with a focus on continuous improvement and learning. Domain Expertise: Quickly acquire domain-specific knowledge relevant to the business or product. Translate business/user needs into technical requirements and automations. Learn to navigate various enterprise functions such as product, experience, engineering, compliance, and security to drive product value and feasibility. Effective Communication and Influence: Exhibit exceptional communication skills, capable of articulating technical concepts clearly and compellingly. Support teammates and product teams through well-structured arguments and trade-offs supported by evidence, evaluations, and research. Learn to create a coherent narrative that align technical solutions with business objectives. Engagement and Collaborative Co-Creation: Able to engage and collaborate with product engineering teams, including customers as needed. Able to build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Support diverse perspectives and consensus to create feasible solutions. The team : US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes by leveraging a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Key Qualifications : A bachelor’s degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. Strong software engineering foundation with deep understanding of OOP/OOD, functional programming, data structures and algorithms, software design patterns, code instrumentations, etc. 5+ years proven experience with Python, Bash, PowerShell, JavaScript, C#, and Golang (preferred). 5+ years proven experience with CI/CD tools (Azure DevOps and GitHub Enterprise) and Git (version control, branching, merging, handling pull requests) to automate build, test, and deployment processes. 5+ years of hands-on experience in security tools automation SAST/DAST (SonarQube, Fortify, Mend), monitoring/logging (Prometheus, Grafana, Dynatrace), and other cloud-native tools on AWS, Azure, and GCP. 5+ years of hands-on experience in using Infrastructure as Code (IaC) technologies like Terraform, Puppet, Azure Resource Manager (ARM), AWS Cloud Formation, and Google Cloud Deployment Manager. 2+ years of hands-on experience with cloud native services like Data Lakes, CDN, API Gateways, Managed PaaS, Security, etc. on multiple cloud providers like AWS, Azure and GCP is preferred. Strong understanding of methodologies like, XP, Lean, SAFe to deliver high quality products rapidly. General understanding of cloud providers security practices, database technologies and maintenance (e.g. RDS, DynamoDB, Redshift, Aurora, Azure SQL, Google Cloud SQL) General knowledge of networking, firewalls, and load balancers. Strong preference will be given to candidates with AI/ML and GenAI. Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care. How You will Grow: At Deloitte, our professional development plans focus on helping people at every level of their career to identify and use their strengths to do their best work every day and excel in everything they do. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302803 Show more Show less

Responsible for supporting project initiation by defining scope and objectives, develops comprehensive plans, and collaborates with stakeholders to ensure alignment with business needs. The role involves analyzing processes, optimizing workflows, mitigating risks, coordinating project execution, and maintaining transparent communication among stakeholders, while also establishing quality standards, managing changes, and providing service support to ensure project success and customer satisfaction. Support project initiation activities, define project scope, objectives, and deliverables, and develop comprehensive project plans outlining tasks, timelines, resources, and budgets. Collaborate with stakeholders to analyze, and document project requirements, ensuring alignment with business needs and objectives. Analyze existing processes, identify areas for improvement, and design streamlined workflows and procedures to optimize project efficiency and effectiveness. Identify, assess, and prioritize project risks and develop risk management strategies to mitigate potential threats and ensure project success. Coordinate project execution activities, monitor project progress against established plans, and proactively identify and address issues to keep projects on track (on Time, within budget, adhering to high quality standards, meeting customer expectations). Facilitate communication and collaboration among project stakeholders, including team members, sponsors, and end-users, to ensure alignment, manage expectations, and address concerns. Establish quality standards and metrics for project deliverables, conduct quality assurance reviews, and implement quality control measures to ensure project outputs meet defined criteria. Identify potential changes to project scope, schedule, or requirements, assess their impact, and develop change management plans to address and implement approved changes effectively. Maintain accurate project documentation, including status reports, and issue logs, and generate regular project reports to stakeholders to provide transparency and ensure accountability. Provide service support, triage incoming issues, and escalate complex or critical issues to appropriate teams for prompt resolution, ensuring timely response and resolution of user-reported problems. Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, Business Administration or related discipline. Experience: Relevant work experience in application support and/or project management based on the following number of years: Associate: Prior experience not required Standard I: Two (2) years Standard II: Three (3) years Senior I: Four (4) years Senior II: Five (5) years Knowledge, Skills And Abilities Fluency in English Analytical Skills Planning & Organizing Skills Project Management Skills Interpersonal Skills Accuracy & Attention to Detail Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Overview Make your mark at Comcast - a Fortune 30 global media and technology company. Become part of our award-winning, international engineering team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. You’ll do the best work of your career right here. Success Profile What makes a successful Triage and Analysis Engineer 2 at Comcast? Check out these top traits and explore role-specific skills in the job description below. Results-driven Adaptable Inventive Entrepreneurial Team Player Problem-Solver Benefits We’re proud to offer comprehensive benefits to help support you physically, financially and emotionally through the big milestones and in your everyday life. Paid Time off We know how important it can be to spend time away from work to relax, recover from illness, or take time to care for others needs. Physical Wellbeing We offer a range of benefits and support programs to ensure that you and your loved ones get the care you need. Financial Wellbeing These benefits give you personalized support designed entirely around your unique needs today and for the future. Emotional Wellbeing No matter how you’re feeling or what you’re dealing with, there are benefits to help when you need it, in the way that works for you. Life Events + Family Support Benefits that support you no matter where you are in life’s journey. Triage and Analysis Engineer 2 Location Chennai, India Req ID R403119 Job Type Full Time Category Product Development Date posted 06/16/2025 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Comcast is looking for a talented and dedicated Support Engineer to assist in the triage and analysis of field issues associated with deployed software on devices. These devices use Comcast’s Reference Design Kit (RDK), which is deployed at Comcast on over 15 million devices spanning video and broadband. The Support Engineer function is critical to the successful development and deployment of new features and fixes in versions of the RDK stack that get released to the field on a two week cadence. Comcast’s development environment is advanced and highly integrated. It uses industry standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with an effective use of Open Source code, allows Comcast to deliver features and products against aggressive timelines. Job Description Core Responsibilities: As a key member of the team, you will be responsible for rapid identification and root cause of field issues, resulting in providing the right level of guidance to the development team on where the problem lies and recommendations to address the problem.You will leverage your excellent problem solving skills to triage customer issues and identify the source of the issue quickly, and help with fixing the field issues and communicating back to the field. As an experienced debugger, you will isolate faults and solve problems quickly. You will analyze the Business Intelligence / Metrics to get an early indication of customer issues and act on them.You will work in a fast paced environment, and leverage your excellent communication skills to interact with internal and external teams.You will use Agile Methodologies in your work efforts. Key requirements and experience include : 3-5 Yrs of experience in Software development and good knowledge and understanding of the SDLC (Software Development Life cycle) Working Experience in the Networking / Communication Domain Preferred Knowledge in the Wifi, RDK, networking Ability to understand the overall software stack and various components which are running on the Wifi router, video set top box or TV, with concept knowledge on Networking, IP Video, SNMP, WebPA, Linux debugging etc Bachelor’s Degree in Engineering / Comp Science or relevant work experience Expected software skills include: Mandatory: Programming – C/C++ with debugging experience in gdb Operation System – Linux Scripting – Shell Scripting, python Preferred: Networking experience Markup languages - xml, json, html Preferred Tools – Splunk, Tableau, Elastic, datadog or similar Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Works on one or more projects, making contributions to unfamiliar code written by team members. Participates in estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Diagnose and resolve performance issues. Documents code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.). Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Able to write, debug, and troubleshoot code in mainstream open source technologies. Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 2+ years experience working with software design and Java, Python and Javascript programming languages 2+ years experience with software build management tools like Maven or Gradle 2+ years experience with HTML, CSS and frontend/web development 2+ years experience with software testing, performance, and quality engineering techniques and strategies 2+ years experience with Cloud technology: GCP, AWS, or Azure What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Cloud Certification Strongly Preferred Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: VMware Server Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Alation Data Catalog. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview EET DEVEX-SPT Production Support group is the support partner for the EET DEVEX-SPT horizontal which provides SDLC automation services to the whole of Bank of America’s technology verticals. This group supports multiple SDLC platforms and custom applications working across different locations in India, US and Mexico. Job Description This position is provide L3 support for the Pega and APPIAN BPM platforms. This individual will provide support for applications that are providing critical business functions such as Collections, Stop Payment, AML, and Compliance instrumentation. BPM support personnel will also be engage in support of SDM releases for these applications and proactive engagement into BPM projects with the EET DEVEX-SPT CIO team. Responsibilities Aim to provide stability across the EET DEVEX-SPT BPM applications and supporting infrastructure. Our primary goal is to Drive Operational Excellence while maintaining the health of the applications for our customers. Services Include: Incident Management – partnering with L2 (SysOps) Support Team to ensure application availability and stability 24 x 7. Should be available for weekend oncall support and holiday support (on rotational basis) Problem Management – responsible for the lifecycle of problem tickets; including prioritization, root cause analysis, corrective actions (code development, testing, implementation and communication), and post problem management Change Support – partnering with L1 (TechOps) support team; responsible for service provider engagement, product and environment upgrades/maintenance, and disaster recovery exercise participation Metrics and Reporting – standard incident, problem, and stability reporting Effectively troubleshoot technical issues as they APPIANe during the project lifecycle Tracking and reporting service levels for application development, maintenance, and production support Troubleshoot, diagnose and resolve incidents/problems and outages of production environments. Demonstrate technical knowledge by mentoring junior team members on on-going basis Provide level 3 in-depth analysis of application and system errors and performance issues Ownership of problem root cause analysis and remediation Chronic issue investigation for critical application issues Lead proactive monitoring review and implementation Works with engineering, sustain development, and/or infrastructure teams to implement break fix changes, code updates, config changes, and product enhancements in production. Proactive application stability analysis – investigate performance concerns, error analysis, improve maintenance processes, automation, and resolution of open issues Requirements Education: B. E, B. Tech Certifications If Any: NA Experience Range: 8 to 10 years Foundational Skills: Pega Support skills 8+ years of total experience in J2EE and PRPC 2+ years in PRPC Pega Certified System Architect or equivalent knowledge and experience preferred Strong understanding of Pega and BPM ( Business Process Management platforms) Hands on experience in Pega 6x / Pega 7 development and support Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors, REST and SOAP Services etc Knowledge in full PRPC implementation cycle including enterprise Class Structure design and Rulesets design Java/J2EE background for plug-in development Knowledge and experience supporting applications in Cloud and Virtual server based environments Basic knowledge of Oracle and SQL is required 8+ years technical Systems architecture & design 8+ years’ experience with Linux Shell scripting , Perl, and/or Powershell scripting Desired Skills Java Debugging skills and ability to analyze thread and heap dumps. Ability to triage application issues related to infrastructure components such as SAN, Network, and OS. Work Timings: 11:30 AM to 8:30 PM Job Location : Chennai Show more Show less

Job Description: About US At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The CTO team is responsible for retail payments, transfers, Digital wallets business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation. Job Description L3 Production Support Lead Role for CSW CTO Production Services and Infrastructure Delivery Production Services is responsible for driving day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Responsibilities Application support lead for critical payments applications that involve Problem/Incident Management, Release/Deployment support, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Requirements Educational Qualification: BE/ B. Tech/Mtech Certification: ITIL Certification Experience: 13 to 15 Years Foundational skills: Java, Dynatrace, Splunk, Sitescope, Catchpoint, Incident Management, change management, release management and configuration management Desired Skills Familiarity with networking infrastructure such as LTM, GTMs and routing of application traffic between data centers. Leveraging Operation Intelligence in pro-active support of applications. Supporting applications deployed to multi-Data Centers that are always ON Work Timings : 10:30 AM to 7:30 PM and 7:30 am to 4:30 pm Job Location: Chennai Show more Show less