Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: .NET . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Department: Tech - IT Location: Gurugram, India Description We have an excellent opportunity to join our newly established IT Service Desk Team, supporting internal colleagues at Aurora, a highly successful energy analytics consultancy. This is an office-based position located in our Gurugram office, working shifts as part of the Service Desk Team to provide 24x5 rotational global support. To succeed in this role, you’ll need up to 5 years of global technical support hands on experience, delivering solutions across diverse IT environments and ensuring high customer satisfaction. Key technologies include Windows 11, Microsoft 365, MS Teams, account administration tools (e.g., Entra, SharePoint), and general hardware/software troubleshooting. We’re looking for someone who is resourceful, adaptable, and a strong communicator — someone who can quickly diagnose and resolve technical issues while working effectively with colleagues across multiple teams and global locations. Key Responsibilities Triage and categorise IT Support tickets (Incidents, Service Request, etc.) responding to and resolving tickets within SLA Manage and escalate major incidents, ensuring timely communication and resolution Perform IT administrative tasks in line with standard operating procedures (SOPs), including access and account management Provide remote support for end users, including troubleshooting applications and hardware issues Support Microsoft Teams calls and video conferencing, including investigation of call quality issues Carry out onboarding and offboarding tasks for employees Deploy and manage software, systems, and licensing (Office 365, OneDrive/SharePoint, antivirus tools) Contribute to the development and maintenance of IT knowledge base content for both users and IT staff Monitor and support site-based video conferencing equipment Soft Skills Skills, Knowledge and Expertise Willingness to work rotational (monthly/quarterly) shifts as part of a 24x5 team. Strong customer service ethos; proactive and team-oriented mindset Excellent written and verbal communication skills in English Ability to build strong working relationships at all levels Flexible, positive attitude with a willingness to take on new challenges Self-starter with strong problem-solving and time-management abilities Ability to prioritise and handle multiple tickets effectively Technical Skills (Required) Microsoft Office 365 administration and application support Windows 11 setup, configuration and troubleshooting Hardware provisioning and installation Hands-on experience resolving hardware-related issues Familiarity with cloud VPNs and basic networking concepts Experience with Azure Entra ID, Intune, Defender, and Microsoft Endpoint Manager Microsoft Teams support and administration Audio/Visual (AV) hardware experience (e.g., Logitech systems) Working knowledge of ITSM tools (e.g., Jira Service Desk) Desirable Attributes ITIL certification or familiarity with the ITIL framework Awareness of GDPR and ISO 27001 compliance Microsoft or other IT support certifications Benefits A fun, informal, collaborative and international work culture Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects Some Of The Other Benefits Are Medical, Accidental & Term life insurance Gratuity Hybrid work culture Provident Fund Scheme Fun Friday’s The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity. The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. About Us From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments. While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Teradata . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Requisition ID # 25WD88811 Position Overview The Incident Response Analyst is responsible for monitoring, identifying, assessing, containing, and responding to various information security events in a large and complex environment, as well as analyze, triage, and report on these incidents and investigations. The candidate must have knowledge of system security design, network/cloud security best practices and in-depth knowledge of systems security operations, threat actors frequently used attack vectors, and general user behavior analytics. The candidate will be part of an established security team and work closely with teams across the company in remediating security issues and driving Incident Response. The candidate should have a strong passion for security and growth and be willing to accept challenging projects and incidents. Responsibilities Responsible for handling day-to day operations to monitor, identity, triage and investigate security events from various Endpoint (EDR), Network and Cloud security tools and detect anomalies, and report remediation actions Analyze firewall logs, server, and application logs to investigate events and incidents for anomalous activity and produce reports of findings Conduct reviews and analysis of proxy logs, Microsoft Windows and Active Directory logs, and malicious code to identify, contain, eradicate, and ensure recovery from incidents Help create and maintain process tools and documentation Perform all stage of incident response from detection to postmortem Collaborate with stakeholders in building and improving our Security Orchestration Platform Clearly document notes for incidents in our case management solution Perform basic forensics and malware analysis based on our playbooks and procedures Responsible for working in a 24/7 environment, with shifts determined by business needs Maintain a high level of confidentiality and Integrity Minimum Qualifications BS in Computer Science, Information Security, or equivalent professional experience 2+ years of cyber security experience in incident response Technical depth in one or more specialties including: Malware analysis, Host analysis and Digital forensics Strong understanding of Security Operations and Incident Response process and practices Experience performing security monitoring, response capabilities, log analysis and forensic tools Strong understanding of operating systems including Windows, Linux and OSX Experience with SIEM, SOAR, EDR, Network, AWS, and Azure security tools Excellent critical thinking and analytical skills, organizational skills, and the ability to work as part of a team Excellent verbal and written communication skills Ability to design playbooks for responding to security incidents Ability to support off-hours, weekends, and holidays if needed in support of incident response Preferred Qualifications Advanced interpersonal skills to effectively promote ideas and collaboration at various levels of the organization One or more security-related certifications from any of the following organizations: GCIH, GCFE, GCFA, AWS, Azure Cloud security Certifications or equivalent is desired Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Hadoop . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job brief: We are looking for Dynamic personality with technical sound and who can be good in excellent Interpersonal and strong negotiation skills. KEY ROLES & RESPONSIBILITIES: Key Skills Required in Candidate: 1. Excellent Communication Skills 2. Good Presentation Skills 3. Must be ready to travel Pan India/Overseas 4. Good Interpersonal Skills 5. Height minimum 5' 8'' 6. Good Command of xls and MS Office 7. Good Analytical Skills 8. Should know how to do requirements gathering, managing customer expectations to map requirements to existing solutions and requirements gap analysis requiring further customizations. 9. Manage overall project activities from technical point of view 10. Responsible for acceptance of development and deployment deliverables that meets customer requirements. 11. Agree on validity and priority of testing issue resolution in the triage meeting. 12. Responsible for post implementation support activities and timely client acceptance of resolved issues resulting into project closure. 13. Review ROI and customer benefit realization Project Closure. 14. Responsible to handover to project support 15. Overall quality responsibility of all project deliverables. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Shift: Day shift Work Days: Monday to Friday Experience: Implementation: 1 year (Required) Language: English (Required) Location: Pune, Maharashtra (Required) Willingness to travel: 75% (Required) Work Location: In person

Job Requisition ID # 25WD88680 Position Overview In the role of Triage Manager, you will be responsible for overseeing the full spectrum of security alert triage across Autodesk’s global infrastructure. Your primary objective is to ensure that all Tier 1 alerts are promptly actioned and resolved while efficiently routing more complex issues to seasoned security analysts. You will manage a team that includes both internal staff and vendor personnel, and you'll work collaboratively with our Detections and Monitoring groups to fine-tune alert configurations and drive automation initiatives. Your expertise in managing alerts across on-premises systems and cloud platforms (Azure, AWS, and GCP) will be vital in maintaining a robust, responsive security posture. Key Responsibilities Alert Management & Triage: Oversee and streamline the alert triage process, ensuring all Tier 1 alerts are promptly acknowledged, investigated, and resolved. Ensure that higher complexity alerts are escalated to more seasoned analysts for in-depth investigation Team Coordination: Lead a mixed team of full-time employees and vendor staff, ensuring optimal coverage and efficient operations within the alert queues Provide mentorship, operational guidance, and continuous training to team members Process Optimization: Collaborate with Detections and Monitoring teams to tune alert thresholds, reduce false positives, and eliminate noise. Identify which alerts are suitable for automation and partner with engineering teams to develop and deploy automated solutions Multi-Cloud Alert Management: Manage and maintain situational awareness of alerts coming from diverse environments including on-premises, Azure, AWS, and GCP infrastructures. Ensure consistent triage standards are applied across all platforms Operational Reporting & Improvement: Develop and maintain metrics to evaluate alert handling performance. Produce regular status reports to drive continuous improvement in triage processes Collaboration & Communication: Serve as a critical communication bridge between frontline security operations and higher-level incident response teams. Ensure clear, timely, and accurate documentation and communication of triage activities and incident escalations Minimum Qualifications Experience: Minimum of 5+ years in security operations or incident response, with at least 2 years in a supervisory or management role overseeing alert triage or a similar SOC function Technical Skills: Strong command of SIEM platforms, especially Splunk, with proven experience in configuring and optimizing alerting mechanisms Solid understanding of telemetry integration and alert correlation across varied data sources in both on-prem and cloud environments Operational Expertise: Demonstrated experience managing high-volume security alert environments, with the ability to make swift, informed decisions under pressure Expertise in developing and refining alert triage processes, reducing noise, and automating routine tasks Soft Skills: Exceptional leadership and communication skills; capable of effectively managing a mixed team of internal and vendor staff Strong analytical and problem-solving abilities to quickly assess and escalate security incidents Cloud Agnostic: Proven knowledge of and experience with managing security alerts across multiple cloud platforms, including Azure, AWS, and GCP Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Show more Show less

About Flentas Technologies: Flentas helps enterprises leverage the full potential of the Cloud with the help of consulting and implementation practice. As an organization, Flentas has the technology expertise and experience to drive large digital transformation projects and scale cloud operations. Flentas serves clients globally of all shapes and sizes with a strong and passionate team of experienced Solution Architects and Technology Enthusiasts. Job Title: Team Lead - SOC Analyst Team Department: Cybersecurity / Security Operations Location: Pune Key Responsibilities: Guide and support a group of security analysts in their day-to-day work. Oversee daily SOC operations and ensure team adherence to processes, SLAs, and quality standards. Facilitate team meetings, knowledge-sharing sessions, and performance evaluations. Schedule and coordinate shifts, ensuring 24/7 coverage and proper workload distribution. Oversee detection, triage, investigation, and response to cybersecurity incidents. Work closely with threat intelligence, IT, and engineering teams to remediate threats. Conduct root cause analysis post-incident and recommend preventive measures. Skills: Strong understanding of security frameworks (MITRE ATT&CK, NIST, etc.). Hands-on experience with CrowdStrike, Splunk, WIZ, VirusTotal, Jira, Confluence, AWS/Azure/GCP. Proficient in incident detection, investigation, and response. Familiar with handling various alert types including IDS/IPS alerts, EDR detections, malware and forensic investigations, phishing attempts, cloud-related security incidents, dynamic analysis, and static analysis. Excellent communication, leadership, and decision-making skills. Ability to manage pressure during security incidents and multitask in a dynamic environment. Strong analytical and problem-solving skills. Experience: Minimum 5-7 years in a SOC environment. Minimum 1-2 years of team leadership or supervisory experience. Working Conditions: The role involves working in rotational shifts to maintain 24/7 coverage of security operations. Nice to have: CompTIA Security+ Google Cybersecurity Professional Training Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: .NET . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Position - L0 Monitoring Analyst Location - Navi Mumbai Qualification:- Exposure to ITIL processes (Incident, Event, Change Management) , Certification in basic IT/Networking (e.g: CompTIA A+, ITIL Foundation, CCNA) is a plus. Experience: 2-4 years of experience in IT monitoring or helpdesk roles with mandate skills monitoring tools, network operation center Mandate skill :- excellent communication and IT Skills Basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and network operation center ticketing systems must have. Good communication skills and ability to follow SOPs Ability to work 24x7 rotational shifts (including weekends and holidays) Strong attention to detail and sense of urgency Requires candidates to Work from Office. Meticulous and able to work independently and meet tight deadlines Key Responsibilities: 1. Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solar winds, Nagios, Zabbix, SCOM, App dynamics, Dynatrace, Ops Ramp). 2. Identify, acknowledge and log alerts, events and anomalies 3. Escalate incidents to L1/L2 support teams based on defined SOPs and severity 4. Perform basic health checks and validations as per runbooks 5. Track and update incident tickets in ITSM tools 6. Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). 7. Document incidents, actions taken, and resolution/escalation steps 8. Communicate with on-call engineers and shift leads for follow-up or escalations 9. Ensure monitoring dashboards and tools are operational and report any issues 10. Provide shift-wise handover updates and contribute to incident reviews Mandatory skills: - · Basic understanding of IT infrastructure (servers, OS, networks, applications) · Hands-on experience in monitoring tools and ticketing systems must have. · Good communication skills and ability to follow SOPs · Ability to work 24x7 rotational shifts (including weekends and holidays) · Strong attention to detail and sense of urgency · Requires candidates to Work from Office. · Meticulous and able to work independently and meet tight deadlines Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Analytics cloud . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Analytics cloud . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Neoload . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Backend . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Key Responsibilities: · Develop Python-based automation scripts to validate hardware platforms, firmware, BIOS, and drivers. · Integrate automation with CI/CD pipelines and test execution systems. · Execute validation workflows, collect logs, and perform triage on test failures. · Support test environment setup, configuration, and debugging across Windows and Linux systems. · Collaborate with validation, development, and tools teams to improve coverage and efficiency. • Maintain and optimize reusable test frameworks and libraries. · Document test results, create defect reports, and track issues to closure. Required Skills: · Strong proficiency in Python scripting for automation · Familiarity with hardware validation workflows (firmware/BIOS/driver). · Experience with Linux/Windows OS and system-level testing. • Knowledge of tools like Jenkins, Git, Jira, Confluence. · Ability to interpret logs and troubleshoot system-level issues. Desired Skills: · Exposure to semiconductor validation or embedded systems. · Experience with Robot Framework, PyTest, or similar test frameworks. · Basic understanding of system buses (PCIe, USB, I2C) or hardware interfaces Qualification : · Bachelor’s degree in Electronics, Computer Science, or related field. · 3–5 years of relevant experience in automation or validation engineering. Show more Show less

NVIDIA is searching for a highly motivated software engineer for the NVIDIA NetQ team that is building a next gen Network management and Telemetry system in cloud using modern design principles at internet scale. NVIDIA NetQ is a highly scalable, modern network operations toolset that provides visibility, troubleshooting, and validation of your Cumulus fabrics in real time. NetQ utilizes telemetry and delivers actionable insights about the health of your data center network, integrating the fabric into your DevOps ecosystem. What you'll be doing: Building and maintaining infrastructure components like NoSQL DB (Cassandra, Mongo), TSDB, Kafka etc Maintain CI/CD pipelines to automate the build, test, and deployment process and build improvements on the bottlenecks. Managing tools and enabling automations for redundant manual workflows via Jenkins, Ansible, Terraforms etc Enable performing scans and handling of security CVEs for infrastructure components Enable triage and handling of production issues to improve system reliability and servicing for customers What we need to see: 5+ years of experience in complex microservices based architectures and Bachelors degree. Highly skilled in Kubernetes and Docker/containerd. Experienced with modern deployment architecture for non-disruptive cloud operations including blue green and canary rollouts. Automation expert with hands on skills in frameworks like Ansible & Terraform. Strong knowledge of NoSQL DB (preferably Cassandra), Kafka/Kafka Streams and Nginx. Expert in AWS, Azure or GCP. Having good programming background in languages like Scala or Python. Knows best practices and discipline of managing a highly available and secure production infrastructure. Ways to stand out from the crowd: Experience with APM tools like Dynatrace, Datadog, AppDynamics, New Relic, etc. Skills in Linux/Unix Administration. Experience with Prometheus/Grafana. Implemented highly scalable log aggregation systems in past using ELK stack or similar. Implemented robust metrics collection and alerting infrastructure. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative, passionate and self-motivated, we want to hear from you! NVIDIA is leading the way in ground-breaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. JR1998880 Show more Show less

Design, provision, and document a production-grade AWS micro-service platform for a Apache-powered ERP implementation—hitting our 90-day “go-live” target while embedding DevSecOps guard-rails the team can run without you. Key Responsibilities Cloud Architecture & IaC Author Terraform modules for VPC, EKS (Graviton), RDS (MariaDB Multi-AZ), MSK, ElastiCache, S3 lifecycle, API Gateway, WAF, Route 53. Implement node pools (App, Spot Analytics, Cache, GPU) with Karpenter autoscaling. CI/CD & GitOps Set up GitHub Actions pipelines (lint, unit tests, container scan, Terraform Plan). Deploy Argo CD for Helm-based application roll-outs (ERP, Bot, Superset, etc.). DevSecOps Controls Enforce OPA Gatekeeper policies, IAM IRSA, Secrets Manager, AWS WAF rules, ECR image scanning. Build CloudWatch/X-Ray dashboards; wire alerting to Slack/email. Automation & DR Define backup plans (RDS PITR, EBS, S3 Std-IA → Glacier). Document cross-Region fail-over run-book (Route 53 health-checks). Standard Operating Procedures Draft SOPs for patching, scaling, on-call, incident triage, budget monitoring. Knowledge Transfer (KT) Run 3× 2-hour remote workshops (infra deep-dive, CI/CD hand-over, DR drill). Produce “Day-2” wiki: diagrams (Mermaid), run-books, FAQ. Required Skill Set 8+ yrs designing AWS micro-service / Kubernetes architectures (ideally EKS on Graviton). Expert in Terraform , Helm , GitHub Actions , Argo CD . Hands-on with RDS MariaDB , Kafka (MSK) , Redis , SageMaker endpoints . Proven DevSecOps background: OPA, IAM least-privilege, vulnerability scanning. Comfortable translating infra diagrams into plain-language SOPs for non-cloud staff. Nice-to-have: prior ERP deployment experience; WhatsApp Business API integration; EPC or construction IT domain knowledge. How Success Is Measured Go-live readiness — Production cluster passes load, fail-over, and security tests by Day 75. Zero critical CVEs exposed in final Trivy scan. 99 % IaC coverage — manual console changes not permitted. Team self-sufficiency — internal staff can recreate the stack from scratch using docs + KT alone. Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Site Reliability Engineering (SRE) at Equifax is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. SRE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to Equifax engineering principles. SRE is also an engineering approach to building and running production systems – we engineer solutions to operational problems. Our SREs are responsible for overall system operation and we use a breadth of tools and approaches to solve a broad set of problems. Practices such as limiting time spent on operational work, blameless postmortems, proactive identification, and prevention of potential outages. Our SRE culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Equifax brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big, and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to build an environment that provides the support and mentorship needed to learn, grow and take pride in our work What You’ll Do Manage system(s) uptime across cloud-native (AWS, GCP) and hybrid architectures. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Build automated tooling to deploy service requests to push a change into production. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services. Solve problems and triage complex distributed architecture service maps. On call for high severity application incidents and improving run books to improve MTTR Lead availability blameless postmortem and own the call to action to remediate recurrences. What Experience You Need BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required 5-7 years of experience in software engineering, systems administration, database administration, and networking. 2+ years of experience developing and/or administering software in public cloud Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. Experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js Demonstrable cross-functional knowledge with systems, storage, networking, security and databases System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) Proficiency with continuous integration and continuous delivery tooling and practices Cloud Certification Strongly Preferred What Could Set You Apart An ability to demonstrate successful performance of our Success Profile skills, including: DevSecOps - Uses DevSecOps operational practices and applies engineering skills to improve resilience of products/services. Designs, codes, verifies, tests, documents, modifies complex programs/scripts and integrated software services. Contributes to the selection of the software development methods, tools, and techniques. Applies agreed SRE standards and tools to achieve a well-engineered result. Participates in reviews of own work and leads reviews of colleagues' work. Operational Excellence - Develops work plans for short-term assignments of moderate complexity, typically contained within their own function. Consistently monitor and measure systems against key metrics to ensure availability of systems. Continuously seeks new ways of working to make processes run smoother and faster. Systems Thinking - Uses knowledge of best practices and how systems integrate with others to improve one’s own work and the work of less experienced colleagues. Builds and maintains an understanding of technology trends and uses knowledge to identify factors that achieve the defined expectations of systems availability. Technical Communication/Presentation - Articulates complex messages and the impacts to stakeholders to build support and agreement. Demonstrates strong written and verbal communication skills and the ability to tailor to specific audiences. Work with others to achieve results and proactively address sources of conflict and emotion with focus on the best solution for Equifax. Troubleshooting - Applies a methodical approach to routine and moderately complex issue definition and resolution. Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Coordinates the implementation of agreed remedies. Analyzes patterns and trends. We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Works on one or more projects, making contributions to unfamiliar code written by team members. Participates in estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Diagnose and resolve performance issues. Documents code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.). Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Able to write, debug, and troubleshoot code in mainstream open source technologies. Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 2+ years experience working with software design and Java, Python and Javascript programming languages 2+ years experience with software build management tools like Maven or Gradle 2+ years experience with HTML, CSS and frontend/web development 2+ years experience with software testing, performance, and quality engineering techniques and strategies 2+ years experience with Cloud technology: GCP, AWS, or Azure What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Cloud Certification Strongly Preferred We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: AS400 . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Design, develop, and operate high scale applications across the full engineering stack Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Manage sole project priorities, deadlines, and deliverables. Research, create, and develop software applications to extend and improve on Equifax Solutions Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity What Experience You Need Bachelor's degree or equivalent experience 5+ years of software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS 5+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience designing and developing cloud-native solutions 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision. Experience designing and developing big data processing solutions using Dataflow/Apache Beam, Bigtable, BigQuery, PubSub, GCS, Composer/Airflow, and others UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Work on one or more projects, making contributions to unfamiliar code written by team members. Diagnose and resolve performance issues. Participate in the estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Document code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Write, debug, and troubleshoot code in mainstream open source technologies Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 2+ years experience working with software design and Java, Python and Javascript programming languages 2+ years experience with software build management tools like Maven or Gradle 2+ years experience with HTML, CSS and frontend/web development 2+ years experience with software testing, performance, and quality engineering techniques and strategies 2+ years experience with Cloud technology: GCP, AWS, or Azure What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience with marketing analytics, return on investment, and statistical analysis. Experience with Python, SQL or scripts, building data models or problem-solving dashboards to pull insights from data sets. Preferred qualifications: Master's degree or equivalent practical experience. Certificated in Analytics and digital advertising measurement. 5 years of experience with media mix modeling, A/B testing, incrementality, marketing analytics, and advanced Google Analytics integrations. Ability to work in fast-paced environments with time-management skills. Ability to operate and collaborate as part of a team. About The Job Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it. Responsibilities Develop an understanding of client needs basis their objectives and provide optimal measurement strategy and define right KPIs based on their eligibility criteria. Design and execute measurement studies (Conversion Lift, Brand Lift Study, XNR, Experiments etc) for clients and optimize. Knowledge of measurement platforms and advanced problem-solving skills to design measurement studies. Model results and triage to ROI analysis on the broader media plans. Analyze attribute lift, across channels to inform the right channel strategy. Partner with Account Executives (AE) and Product Specialists (PSA) to interpret results for the client and identify opportunities to increase product adoption for solutions and grow investment. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: TOSCA DI . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less