Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SharePoint Online . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Role Summary: With dual reporting to the respective school dean and central marketing, this role acts as the first point of contact for marketing requests, manages day-to-day school-specific marketing needs, and coordinates with central resources for more complex projects Responsibilities: School-Specific Marketing Support Create and implement school-specific marketing materials following university brand guidelines Manage school social media accounts in accordance with the university social media policy Develop content highlighting faculty expertise, research achievements, and student success Support school events with appropriate marketing communications Assist with school newsletter development and distribution Create basic graphics and visual content for school needs Maintain school web pages with current and accurate information Content Development Write compelling stories about school achievements and activities Interview faculty and students for feature stories Develop content for various channels (web, social, print) Edit content from academic sources for clarity and engagement Create promotional content for academic programs Ensure all content aligns with university messaging and quality standards School Communications Liaison Serve as the first point of contact for marketing and communications requests Triage requests to determine appropriate resources and support Connect school stakeholders with specialised central resources when needed Communicate school priorities and needs to central marketing/communications teams Keep school leadership informed about marketing initiatives and opportunities Facilitate clear communication between schools and central marketing/communications Campaign Support Support the implementation of university-wide marketing campaigns within the school Provide school-specific content and insights for university initiatives Help coordinate school participation in broader marketing efforts Track campaign performance at the school level Identify opportunities for school-specific marketing initiatives Analytics & Reporting Track engagement metrics for school-specific marketing activities Monitor social media performance and growth Prepare regular reports on marketing activities and outcomes Identify trends and opportunities based on data Contribute to the assessment of marketing effectiveness Key Skills: Good interpersonal skills, communication skills and excellent control over the English language (Verbal and Written). Understanding of various social media platforms and their algorithm changes Highly proficient in the Microsoft Office suite. Basic knowledge of Illustrator/CorelDraw will be an added advantage. Ability to refine other people’s ideas and come up with new ones to create a highly designed visual experience. Qualification: Bachelor’s/Master’s degree in Mass Communication or allied fields. Minimum 5 years of professional work experience in designing and executing communication activities, preferably in the Education sector. Experience with Communication/Creative agencies/Vendors will be added advantage. Show more Show less

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations. The role involves providing customer service support and maintenance for virtualized desktops, applications, and mobile devices within the organization. Exposure to various technologies, including VDI (Virtual Desktop Infrastructure), virtual apps, MDM (Mobile Device Management), MAM (Mobile Application Management), Android, iOS, business applications, and cellular services. Responsibilities Incident and Service Requests: Monitor and review daily incidents and service requests using ServiceNow. Interface with end users/customers regarding requests and incidents. Modify service queues to process incorrectly allocated incidents. System Health And Triage Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow). Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2). Escalation Management Act as a liaison for urgent matters and compile necessary data for escalation teams. Team Collaboration Contribute and assist as required within the team. Global Team Dynamics Comfortable working during local daylight hours, sometimes independently. Understand when to escalate issues to the rest of the team during their off-hours. Candidate Desired Profile Demonstrated Ability: Able to undertake the specified responsibilities effectively. Customer Service Mindset Prioritize customer satisfaction. Legal Eligibility Legally able to work in the country where the position is based. Technical Awareness Basic knowledge of PC, Mac, laptops, and remote working practices. Familiarity with operating systems (Windows 10, Windows 11, Mac OSX, RedHat Enterprise Linux). Communication Skills Competency in written and spoken Business English. Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork About Te Connectivity TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at , , What Te Connectivity Offers We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource Group Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Show more Show less

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Integrated Project Manager Location: Bangalore, India About the role: Join our dynamic team as an Integrated Project Manager , where you'll have the opportunity to drive creative adaptation media production for our Global brand accounts . Working from one of our regional satellite studios, you’ll be instrumental in delivering projects for numerous markets in region. Reporting to the Regional Producer, you'll collaborate closely with regional teams, fostering strong relationships with key stakeholders driving impactful content production. The Integrated project Manager understands the complexities of global brand campaign production cycles and has a comprehensive knowledge of universal print and moving image terminology. You will possess experience across POS, OOH, Social Media, Online Video, TV and Cinema production, specifications and best practice. As a pivotal member of our team, you will assess upcoming campaign volumes and scope, reviewing SLA timings plans created by the Regional Producer, adapting where necessary to meet the nuanced lead times of the markets in your region to meet key milestones. You will review global and local pipeline activations across print and moving image channels and assessing resource requirements ahead of time, ensuring campaigns are briefed to the creative team in a timely and accurate manner, identifying production overlaps and relaying regular status updates the Regional Producer. As Integrated Project Manager, you will motivate your direct team to excel in their roles and ensure effective communication across regional teams, aligning on overarching objectives. The Integrated Project manager oversees the end-to-end production, actively tracking key milestones such as translation requests, in market price validation, client approvals and delivery, ensuring creative teams are working efficiently, managing status, risks and challenges of all the campaign deliverables and resource, escalating production issues to the Regional Producer. A vital responsibility will be quality control, a keen eye and comprehensive understanding of brand guidelines is essential to delivery precision. The integrated Project Manager will be responsible for final delivery of campaign assets, performing a full pre-delivery audit of all files ensuring all relevant stakeholders receive proof of delivery. What you will be doing: Creating bespoke timelines based on channel and market specific lead times. Briefing creative studio on campaign specifics, timings, and scope. Holding daily stand-ups with creative team for live status tracking. Communicating translation, creative adaptation, approvals, and approval deadlines to relevant stakeholders. Proactively assessing resource needs upstream to identify potential shortfall. Conducting real time risk assessment, providing a campaign feedback loop to the Regional Producer, ensuring they are properly informed on status. Build and nurture strong relationships with key stakeholders such a Media Agencies. Support the Regional Producer on project planning, status, risks, and challenges. Triage any production issues from creative team, escalating to the Regional Producer and Channel Leads. Oversee digital and print campaigns covering owned and bought media, managing multiple campaigns, languages, and channels. Drive precise campaign execution, monitoring progress, controlling deadlines, engaging relevant stakeholders and ensuring successful delivery. Support the Producer on daily stand-up calls with offshore teams, ensuring production is on track and providing an escalation point to the studio manager/PMs. Review global campaigns, familiarise yourself with forecast data, to drive foresight of production. Assess resource needs for out-of-scope projects supporting Regional Producer in producing resource and cost estimates. Ensure brand guardianship of local briefs and global guideline changes, while rolling out local campaigns in the sales market and re-iterating local SLAs. Perform robust QC on all deliverables ensuring all are produced on brand, taking ownership of any piece of creative submitted to the client for review. Final delivery of campaign deliverables to media vendors adn notifying all relevant stakeholders. Champion automation and future-facing ways of working. What you need to be great in this role: 4+ years of relevant experience in digital, print and motion, covering owned and bought media. Experience working with multiple campaigns, languages, and channels. Demonstrated production experience on global brands with line management experience Strong account & project management skills, with experience managing onsite and offshore teams. Excellent communication and relationship-building abilities. Proven ability to drive successful campaign production lifecycles, with an ability to assess risk in real time adapt using agile methodology. Proficient forecasting, resource management and project burn rate. Keen eye for detail and commitment to innovation and new business growth. Passion for and inquisitive about AI and new technologies. Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical. Req ID: 13178 Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what’s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle. Show more Show less

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career The Engineering TAC (ETAC) Advanced Solutions team is an exciting crossroads between Technical Assistance Center (TAC) and Engineering. This team is uniquely empowered to drive decisions and to be the thought leaders within the Global Customer Support organization at Palo Alto Networks. We are a relatively small, global team consisting of top performers with support, engineering and development backgrounds. Our roles are very hands-on and have a high impact on the company. The Advanced Solutions team role also includes building/architecting robust environments to assist with complex issue reproduction/resolution, as well as large-scale, cross-platform lab buildouts for feature testing, software release, etc… Our Team consists of Engineers who are experienced in Network Engineering, NetSec, QA, Software Development/DevOps, Cloud, as well as SME’s in areas for bleeding edge tools such as Ixia/Keysight, Spirent, etc… Team's Mission includes Application and Tools Development, AI/Machine Learning R&D, DB Systems Administration, Release Management, and Data Analytics. You will network and collaborate with key stakeholders within Global Support, Engineering, QA, PM, Sales, and more, leveraging your capability of detailing difficult technical issues to both non-technical and technical professionals. Your Impact An ETAC engineer has the highest level of expertise amongst support teams, and is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs Lead technical discussions with cross-functional teams, fostering an environment of transparency that ultimately leads to better products. Develop advanced troubleshooting focused tools and scripts to help solve complex customer issues and improve product supportability Help drive and enable ML/AI related projects Own critical and executive level issues partnering primarily with Customer Support and Engineering to provide expertise in identifying and resolving customer issues, which entails working with the TAC case owner and Engineering on a replication or verification and communicating updates Lead in Identifying problems and taking actions to fix them across support and product life cycles Develop and deliver expert level training materials for TAC support, Engineering, and Professional Services teams Ownership of Release Management: Assist with managing the end-to-end release process, including coordinating with various teams to gather release requirements and dependencies. Responsible for scheduling, planning, and controlling the software delivery process for on-prem and cloud products (CSP/Adminsite/AWS/Azure/OCI/GCP) Coordinate with IT/Dev/QA to assure IT requirements are met for a seamless release process SW release after completing testing/deployment stage Define strategic usage of release management tools (Autoex/Jenkins/Automation Staging Scripts) Collaborate on product development with cross-functional teams including Engineering/QA/PM Triage Production issues impacting customer deliverables on Palo Alto Networks Support Portal Qualifications Your Experience Minimum of 7 years of professional experience Technical Support or Development experience supporting enterprise customers with very complex LAN/WAN environments Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g. BGP, OSPF, Multicast), branch and DataCenter Architectures Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL Expertise with Cloud services and Infrastructure a plus Familiarity with C, Python, or at least one scripting language - While this is not a role to be a developer, one should have some experience in automating moderately complex tasks. Experience with Palo Alto Networks products is highly desired Understand how data packets get processed - Devices shouldn’t be a “black box”, one should have an understanding of packet processing at various stages and how that can result in different symptoms/outcomes. Excellent communication skills with the ability to deliver highly technical informative presentations - While you will not be involved with taking call from a queue, there may be cases where your expertise is called upon to speak with customers from time to time, along with Support members, Developers, Sales Engineers and the rest of your team Proficiency in creating technical documentation using applications such as Powerpoint/Google Slides or knowledge-base/intranet platforms such as Lumapps, Jive or Confluence Familiar with automation with Jenkins, Terraform, etc. Understanding of Linux operating systems. Able to operate headless Linux systems and Shell scripting. Basic knowledge of deploying and configuring web servers, i.e Nginx, Apache, IIS. Understanding of load balancing technologies and HTTP forwarding with Nginx, HaProxy, and load balancers provided by AWS, Azure, and Google Cloud. Familiarity with virtualization technologies including VMware, KVM, OpenStack, AWS, Google Cloud and Azure. Familiarity with Docker. Able to create, manage, and deploy docker images on Docker server. Manage running containers. Create docker-compose YAML files. Familiar with front-end technologies including JavaScript, React, HTML, and CSS for building responsive, user-friendly interfaces. Experienced in back-end development using frameworks such as Python and Flask Brings a creative and hands-on approach to testing and enhancing small applications, participating in all aspects of the testing lifecycle—from functional and performance testing to idea generation and continuous monitoring—with a focus on improvement and efficacy to ensure optimal quality and user satisfaction. Willing to work flexible times including occasional weekends and evenings. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Title: Psychologist Intern – Remote Night Shift Company: Solh Wellness Location: Work From Home (with occasional in-office meets for Delhi NCR candidates) Schedule: Rotational Night Shifts (Between 8:00 PM – 8:00 AM, 6 days/week – Weekends are working) About Solh Wellness At Solh, we don’t just provide mental health support – we’re redefining it. As a leading digital mental wellness platform, we believe mental well-being should be accessible, stigma-free, and tech-enabled. From therapy to community-driven support, we offer everything under one umbrella, powered by a team of psychologists, tech enthusiasts, and mental health warriors. If you're passionate about making a real difference while working on cutting-edge AI-driven mental health solutions, welcome aboard! Role Overview We’re looking for smart, empathetic, and driven Psychology Interns for our night shift user support and research team. This is more than just a support role. It's a frontline mental health opportunity — supporting individuals in crisis, stress, or depressive states, while also diving deep into research, psychology-based content creation, and exploring the intersection of AI and mental wellness. If you have a knack for connecting with people, a curious mind for psychological theories, andthe passion to innovate mental health care — this internship is your platform. Key Responsibilities 1. User Support Be the first line of emotional support for users on chat, especially during high-stress, depressive, or crisis moments. Provide non-judgmental, empathetic communication that ensures safety and trust. Triage and escalate complex or high-risk cases to senior psychologists. Guide users toward relevant tools, resources, and self-help options available on the Solh platform. Maintain detailed and accurate user documentation as per internal protocols. 2. Research & Projects Work closely with in-house psychologists to assist in research, data analysis, and literature reviews across emerging psychological themes. Support development and testing of new mental wellness frameworks, courses, and interventions. Explore ways to integrate AI tools in mental health research and user experience. 3. Content & Learning Resource Creation Collaborate with the content and psychology teams to create insightful, evidence-based content – blogs, infographics, courses, and digital resources. Ensure psychological depth while maintaining user-friendliness in all resources. Desired Profile Must-Have: Master’s (ongoing or completed) in Psychology or Counseling Psychology. Experience (academic, volunteer, or professional) in handling distressed individuals or crisis interventions. Excellent written communication with a calm, compassionate tone. Strong sense of responsibility and emotional resilience. A team player with high learning agility and curiosity for applied psychology. Comfortable with digital platforms, AI tools, and remote working. Stable internet connection and a distraction-free work setup. Willingness to work night shifts on a rotational basis (8 PM – 8 AM), six days a week (weekend working, weekday off). Good-to-Have: Based in Delhi NCR (occasional in-person meetings/workshops). Experience in tele-counseling, helpline support, or similar environments. Exposure to mental health apps, AI-based tools, or research software. Understanding of ethical and confidentiality standards in digital mental health. Internship Details : Minimum Duration: 6 Months (extendable based on performance). Stipend: Based on availability and contribution (discussed post-interview) Work Mode: Remote (with possible in-person workshops for NCR candidates) Perks: Certificate on completion. Mentorship from leading psychologists and mental health innovators. Exposure to real-world cases and applied research. Path to a full-time role for high-performing candidates. Job Types: Full-time, Permanent, Internship Contract length: 3-6 months Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: Night shift Work Location: Remote

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: WebMethods . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Apache Spark . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Greetings from TCS! TCS is hiring for Senior Test Analyst- Guidewire Required Skill Set: Guidewire CC/PC/BC Desired Experience Range: 5 to 10 Years Job Location: Hyderabad/Bangalore/Chennai Must-Have Must have Minimum 5+ years of experience working on Guidewire platform as Test Analyst/Senior Test Analyst Perform Claims Management testing from Guidewire which involves Claim creation, Claims management, payments, document management and integration testing with Guidewire Billing Centre for payments management Perform End to End testing across Portal, PC, CC, and BC Engage with Project manager and Business Analyst to get the scope information for current and future releases Attends the elaboration session along with Business analyst, Development team and Product owner to understand the requirement of a story and to provide testing efforts Test Plan document preparation with release plan, Features covered and regression testing plan Updating Confluence as a test lead for testing approach, evidences, and all testing related documents for a release Responsible for identifying, escalating, and resolving project issues to achieve smooth process flow Showcase demo at the end of each sprint to the Product owners to get the sign off for the release Driving defect triage calls on daily basis to fix the high priority defects and to take necessary steps Preparation of Test Completion Report, Defect Analysis Report and share with Stakeholders Daily Status Reports to all stakeholders and keeping them apprise on any blocking issues Good-to-Have Good to have knowledge of Jira application . Regards Shradha Show more Show less

Exp - 4- 8 yrs Requirement: 3+ Years of hands on experience in atleast one of Guidewire InsuranceSuite products (PC, BC, CC) Job Roles / Responsibilities Participate in business requirements and functional requirements review meetings in designing and formulating of technical specifications on features to be implement in Guidewire Analyze the requirements for implementing them using Guidewire either by using Out -of - the - Box solutions in Guidewire platform or providing custom solutions Estimates the development effort for both Configuration and Integration. Design, Develop and Unit Test Guidewire Configurations and customizations as per requirements using GOSU Guidewire scripting language. Implement Guidewire Integration plugins for facilitating data exchange with vendor partners and internal systems. Perform defect triage and defect fixes during System Testing, End to End Testing and User Acceptance Testing. Show more Show less

POSITION SUMMARY Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD). Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India. At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare. We are seeking a passionate and detail-oriented Software Tester to join our team! In this role, you will be responsible for ensuring the quality, functionality, and usability of our web and mobile applications across various platforms (Web, iOS and Android). You will identify and report bugs, write clear and concise test cases, and collaborate with developers to ensure a smooth and successful launch. POSITION RESPONSIBILITIES Percent of Time * Design and execute manual and automated test cases for web and mobile applications across different functionalities. * Analyze software requirements and user stories to develop comprehensive test plans. * Identify and report bugs and usability issues clearly and concisely using a bug tracking system. * Participate in code reviews and provide feedback on potential issues. 70% * Support in the upkeep of automation suite * Execution of automated test runs, review and triage with automation engineers. 15% * Collaborate effectively with developers and other stakeholders to resolve defects and improve overall application quality. 10% * Stay up to date on the latest testing tools and methodologies 5% ORGANIZATIONAL RELATIONSHIPS * Coordinate with developers and other members of the scrum team. * Work with Business users, business partners and other cross functional teams. EDUCATION AND EXPERIENCE Education: Bachelor's or Master's degree in computer science or other related field or equivalent work experience in web development related field. Experience: * 4+ years of hands-on experience in quality assurance work with eCommerce applications. * Ability to work in a globally distributed environment. * Good track-record of executing in a dynamic, team-based environment. * Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing. * Demonstrated ability to interact comfortably with all levels of management and staff. TECHNICAL SKILLS REQUIREMENTS Must Have * Test scripting, execution, reporting and defect testing * Experience with JIRA/Confluence * Experience with testing tools such as HP ALM, Zephyr Scale, Xray, etc. Preferred: * Experience with any automation testing frameworks such as Selenium, UiPath, UFT * Experience with SAP Hybris PHYSICAL POSITION REQUIREMENTS Regular working hours are from 11:00 PM to 8: 00 PM IST or 2:00 PM to 11:00pm IST Sometimes, more overlap with the EST Time zone is required during production go-live. This description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Additional position specific requirements/responsibilities are contained in approved training curricula. About Zoetis At Zoetis , our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice Show more Show less

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description The Data Steward executes on the defined data strategy and roadmaps to improve the quality, availability, and usability of their respective domain data. They develop a strong understanding of their data domain, including both how it is produced and consumed and how to apply Data & Analytics strategy and practices to drive data capabilities forward. All work is done in partnership with business and technology stakeholders to ensure consistency of services and deliverables. They perform complex “hands-on-keys” work to identify, research, and remediate data quality issues, create processes to prevent recurrence, and measure continual improvement in data quality. The Data Steward is crucial to enable and track progress against Invesco’s strategy – trustworthy data is foundational to deliver a superior investment and client experience. Provide support for various Data Domains. Consistently make proactive suggestions regarding product usability, presentation, and data quality. Continually learn, through formal and self-guided channels, to gain a growing understanding of data management, Invesco, and the industry. Responsible for the integrity of data and runs day-to-day activities necessary to produce, validate, and deliver quality data to consuming functions and systems. Proactively identifies, escalates, and resolves data issues. Perform initial triage/research for data issues and escalate/route as necessary. Work with senior associates on projects which improve and develop subject matter expertise. Provide insights regarding themes around issues and errors and propose solutions. Working closely with Data Product Owners, provide Data Analysis support for various development and research efforts. The Experience You Bring 2 years relevant experience, BA/BS in a relevant field. Strong attention to detail, natural curiosity, with a strong desire to learn, ask questions, and share ideas. Effectively manages multiple responsibilities, demonstrates initiative, and meets deadlines. Solid understanding of desk top tools and ability to leverage for analytic and communication purposes. Solid written and verbal communication skills. Intermediate level SQL and Excel skills required. Analytical skills with the ability to collect, organize, analyze, and disseminate information. Purposeful and execution-oriented who sets bar high for self. Good relationship building skills; appreciates diversity of thought and is a true team- player/collaborator. Displays positive attitude, professional demeanor and is highly reliable. Experience with additional data analysis tools such as VBA, Python, Alteryx, or PowerBI is nice to have. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What’s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To Know More About Us About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers : https://careers.invesco.com/india/ Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Hadoop . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Data Factory . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Title: Oracle RMS Quality Engineer Job Type: 6 months contract, extendable Job Location: Remote We are seeking a skilled and detail-oriented Oracle Retail RMS Quality Engineer with over 5 years of experience in quality assurance, system integration, and defect troubleshooting within the Oracle Retail ecosystem. The ideal candidate will have a strong understanding of Oracle Retail Merchandising System (RMS), its integration with upstream/downstream systems, and will play a key role in ensuring end-to-end system quality and performance across complex retail landscapes. Key Responsibilities: Design and execute functional, integration, and regression test cases for Oracle RMS and its integrated modules (ReIM, SIM, RPM, SIOCS, etc.) Analyze functional specifications and technical documents to derive test conditions and coverage. Validate E2E data flow between RMS and integrated systems such as POS, WMS, Finance, and Order Management. Troubleshoot system and data issues by analyzing logs, database records, and middleware traces (SOA/OSB if applicable). Perform impact analysis and validate change requests and patch deployments. Drive SIT/UAT planning and defect triage coordination with business and technical teams. Automate test cases using appropriate tools (e.g., Selenium, Tosca) as needed. Collaborate closely with developers, business analysts, and support teams to ensure quality and stability in every release. Required Skills and Experience: 5+ years of hands-on experience in Oracle RMS or related Oracle Retail modules. Strong understanding of RMS integration points and data flow between Oracle Retail suite components and third-party systems. Proven experience in writing SQL queries and validating backend data. Excellent troubleshooting and root cause analysis skills across application, database, and middleware layers. Experience working in Agile/Scrum or hybrid delivery models. Familiarity with defect tracking tools (JIRA, ALM, etc.) and test management tools. Strong documentation and communication skills. Experience with Oracle Retail Cloud (SaaS) or upgrade projects. Knowledge of retail business processes such as item management, purchase order, invoice matching, and inventory. Exposure to test automation frameworks is a plus. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Oracle Fusion Apps - HCM . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About Client: Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters. Job Title : Payments - Testing Key Skills : Payments Business and /or Technical Analyst,SWIFT CPBR+, RTGS,SWIFT ISO/CBPR+ adoption, Swift MT-MX, Payment hub & Routing systems. Job Locations : Pan India Experience : 7 to 10 Years Education Qualification : Any Graduation Work Mode : Hybrid. Employment Type : Contract. Notice Period : Immediate - 15 Day Job Description: 7+ years of payments Business and /or Technical Analyst experience in Capital Markets and financial industry with specific expertise in Swift and Fiserv payment platforms. Drafting end to end test cases, test scripts, across SWIFT CPBR+, RTGS Management of testing & non-production environment for each test phase (Bank Employees not eligible to apply Only people with QE skills) Running QA & UATs with business & technical groups and ability to triage and articulate defects Management of test failure & resolutions Experience in SWIFT ISO/CBPR+ adoption, Swift MT-MX message creation, transformation, and enrichment Experience with payment hub & routing systems: Fiserv EPP, GTX, Prowide, BESS, etc. Experience integrating JIRA and Confluence. Experience in both Waterfall & Agile project environment. Interested candidates please share resume swathinaidu@people-prime.com Contact : 6379795465 Show more Show less

Chennai,Tamil Nadu,India +1 more Job ID 766917 Join our Team About this opportunity: Join our vibrant Ericsson team as a Test Architect. This pivotal role will see you delve into the world of technical testing, where you will analyze, design, and test end-to-end solutions with direct commercial applications. In response to customer specifications and business needs, your role is to support Consultants in their technical pursuits, aiding test planning and design strategy. Your leadership will shape the test team's endeavors, defining scope, reviewing plans, and warding off risks. You will also play a mentorship role guiding the testing team toward successful delivery of solutions that meet our customers' specifications. Working within various Market Areas, Business Units, and Customer Support domains, your influence will extend to sales and service delivery, working closely with Core 3. This is not just a job but a pathway to creating solutions at the intersection of technology and commerce. What you will do: Analyze, plan, and scope the end-to-end test solutions based on customers' needs and requirements. Design and implement comprehensive testing procedures, engaging in solution review and sign-off activities. Triage and troubleshoot issues arising from end-to-end testing. Drive automation and non-functional requirements (NFR) in the testing solution. Promote innovative testing approaches and support new business ventures. Encourage efficiency through reuse practices and champion the sharing of knowledge across the team. The skills you bring: Defect Tracking. Customer Satisfaction. Automation Test Strategy. Value Creation. Test Design Driven. Coaching and Mentoring. Customer Insights. Performance / High Availability / Geo-redundancy / Security. Ericsson Portfolio. Stakeholder Management. Milestones Planning. Change and Improvement Management. Knowledge sharing activities. Work Level Agreement (WLA) and Service Level Agreement (SLA). Test Planning.

Bangalore,Karnataka,India Job ID 763877 Join our Team Ericsson is seeking an energetic and highly motivated individual to join us as a Technical Program Manager of Carrier Certifications. Keys to success in this position include experience managing product development and/or product releases that are gated by certifications. Applicant should be familiar with electronics, product design and issues commonly encountered with hardware/firmware devices. Daily tasks include certification submissions, vendor relationship building, 3rd party lab management, creation/review/delivery of reports – all with project-completion urgency. Responsibilities: Submission, management and completion of worldwide cellular certifications of Ericsson's hardware platforms; Development and maintenance of carrier technical relationships for highest level quality and quickest approval outcomes; Liasion and manager to carrier operators and labs world-wide, influencing and leading appropriate work scope and costs, ensuring accurate execution of tests and delivery of results to meet carrier operator certification requirements; Preparation and support of devices throughout the lab testing process, including technical issue tracking and resolution; Regular, on-going communication with lab partners for efficient and effective results; Preparation and maintenance of schedules and milestones, with regular status tracking reports Qualification: Minimum five years industry experience in R&D product development, program management and/or project management; Strong organizational, interpersonal, and problem-solving skills; Experience with cross-functional issues impacting R&D efficiency and TTM; experience with managing external resources and labs preferred; Experience in meeting performance, schedule and cost goals; Fluent in project management tools and processes; Technical expertise with routers and general networking fundamentals required; technical familiarity with cellular modems/networks / routers preferred; Expertise in cellular-specific debug tools such as QXDM preferred. Strong technical problem solving skills to triage and resolve issues with internal and external audiences; Excellent communication skills including global cultural awareness and sensitivity; Highly organized, exceptional attention-to-detail, enjoys multi-tasking; Outstanding teamwork and collaboration skills; Ability to work in a fast-paced environment (high energy and optimistic perspective); Willing to handle tasks personally when resources are unavailable to delegate (cover whitespace); Ability to seek product and process improvements via future planning, forward thinking, as well as tracking industry technology trends; Ability to travel occasionally. Minimum of Bachelor's degree in Electrical Engineering, Computer Science, or related engineering field required.

Job Description: Number of Positions 1 Job Family Intl Work Center (CTR) Type of Position Permanent Location – Bangalore, India Support hours Predominantly US business hours. Shifts: 24X7 rotational shifts Roles and Responsibilities Acting as a Tier T2 for GCSC Teams. 2nd responders supporting AT&T GCSC strategic services like Flexware,SDWAN OTT Expertise in Performing network triage Managing the process of Service restoral and break/fix functions Scope include – Analyze and escalate Prioritizing and analyzing the events in the network Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. Good skills on Change Management Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. Ticket Management Work with internal support groups and recommend diagnostic tests based on degree of service impairment Access provider management and associated escalations Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans. Escalate ticket according to process based on the established intervals. Knowledge and Skills Required to Perform the Role Technical Skills:- Minimum 3-5 years of relevant experience in telecommunications & managed network infrastructure industry No less than 2 years of working experience, preferably on customer services interfacing with clients. No less than 3 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed – WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc) Basic knowledge on SDN/SDWAN – Viptela, Velocloud, Silverpeak or 128T Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of Voice, Data and IP networks is required. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) Excellent telephone manner Excellent problem solving skills Professionalism at all times Highly skilled in the use of PC systems and applications Ability to work well under pressure, set priorities and make well-considered decisions Drive, enthusiasm, initiative, commitment and self-motivation Resourcefulness and flexibility Ability to work well in a team Years of Experience 4+yrs Education Bachelor/masters in in electrical/electronic engineering, computer engineering or related discipline Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description: Support hours 24x7 Work Environment with Predominantly US Business Hours Roles and Responsibilities Acting as a Lead Tier 2.5 for Tier 2 engineer for AT&T Business Network Solution Team. Prioritizing and analyzing the alerts and events in the network monitoring tool. Advance technical knowledge of troubleshooting, configuration & maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Ruckus, ServiceNow, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Clear understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Knowledge of Aruba, Cisco, Ruckus wireless controller, access point & switches. Proficient knowledge of performing Incident Triage while acting as a lead of first responders of a service desk supporting AT&T Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits – Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ability to lead and contribute technically over complex troubleshooting calls Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Comfortable to lead and work with internal support groups and recommend diagnostic tests based on degree of service impairment. Updating ticketing systems and tools documenting incident chronology Managing, leading and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and AT&T business partners) for sectionalization and formulation of testing plans, while providing end to end support towards agreed deliverables. Escalating tickets according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge and Skills Required to Perform the Role Technical Skills: - Minimum 3-5 years of relevant experience in IT service industry working as a lead on telecommunications & managed network infrastructure solutions. No less than 3 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 2-3 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Proficient understanding and knowledge on troubleshooting Aruba, Meraki, Ruckus, AP, switches and SIM based Routers / Modems (LTE / 5G) Excellent knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Clear understanding of Network protocols, Routing, Switching, Wired & Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Excellent knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services & Cloud based Wireless controllers. Excellent technical coordination skills and knowledge of vendor management for network hardware equipment, cloud based virtual servers, wireless controllers and skills for effective management of ISP's and other network service providers. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) . Excellent voice over IP tele conference handing skills and telephone etiquette. Excellent problem-solving skills, ability to work and lead team under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility. Ability to work well in a team. Years of Experience 5+yrs Education BE/B.TECH + CCNC / CMA / ACSA/ ACA / ACMA / ACMP Certified Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-46987 Date posted 06/16/2025 Benefits Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits. Paid Time Off Tuition Assistance Insurance Options Discounts Training & Development