2707 Triage Jobs - Page 3

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Summary: We are looking for a highly motivated and experienced Senior QA Engineer to join our growing team. In this role, you will be responsible for ensuring the quality of core product capabilities through robust test planning, test automation, and continuous improvement initiatives. You will work closely with Product Managers, Developers, SREs, and Support teams to deliver high-quality, microservices-based cloud solutions. This position requires strong analytical, problem-solving, and communication skills along with a deep understanding of modern QA practices and tools. Responsibilities: Own quality for core product areas, ensuring that each release meets the highest standards. Collaborate with Product Managers to understand feature requirements and translate them into detailed test strategies and plans. Work with developers to gain insights into design and architecture for better test coverage. Design, develop, and maintain automated test cases and frameworks for UI, API, and performance testing. Contribute to and improve the existing test automation frameworks (data-driven, keyword-driven, or hybrid). Integrate automated tests into CI/CD pipelines for continuous validation. Set up and execute performance and load testing to identify system bottlenecks. Collaborate with the SRE and Support teams to triage issues from the field, perform root cause analysis, and implement corrective actions. Review and improve QA best practices, processes, and tools. Participate in code reviews and maintain documentation related to test cases and quality metrics. Qualifications: 5–8 years of hands-on experience as a QA Engineer, with a strong focus on test automation and quality processes. Proven experience with Selenium WebDriver using Java or Python, and RestAssured for API automation. Expertise in automation frameworks (TestNG, JUnit, Cucumber, etc.) and tools like Eclipse/IntelliJ, JMeter, or similar. Strong knowledge of Web Application Testing and RESTful APIs. Good understanding of Databases and proficiency in SQL for data validation. Exposure to CI/CD tools (like Jenkins), and containerization technologies such as Docker and Kubernetes. Experience with test and defect management tools like JIRA, TestRail, or similar. Familiarity with third-party API integrations and validating them in different environments. Hands-on experience with cloud platforms (AWS/GCP/Azure) is a plus. Ability to work effectively in agile environments with cross-functional global teams. Strong communication and interpersonal skills. Preferred Qualifications (Bonus): Experience with performance testing tools (e.g., JMeter, Locust). Working knowledge of ServiceNow, Jira, or similar platforms. Exposure to Security Testing or Accessibility Testing is a plus. ISTQB or equivalent QA certification is a plus. Experience in handling customer-reported issues promptly and accurately, including effective communication Experience working with monitoring and visualization tools such as PromUI, Athena, Kibana, or similar platforms is a plus Show more Show less

Role: Senior Databricks Engineer / Databricks Technical Lead/ Data Architect Location: Bangalore, Chennai, Delhi, Pune, Kolkata Primary Roles And Responsibilities Developing Modern Data Warehouse solutions using Databricks and AWS/ Azure Stack Ability to provide solutions that are forward-thinking in data engineering and analytics space Collaborate with DW/BI leads to understand new ETL pipeline development requirements. Triage issues to find gaps in existing pipelines and fix the issues Work with business to understand the need in reporting layer and develop data model to fulfill reporting needs Help joiner team members to resolve issues and technical challenges. Drive technical discussion with client architect and team members Orchestrate the data pipelines in scheduler via Airflow Skills And Qualifications Bachelor's and/or master’s degree in computer science or equivalent experience. Must have total 6+ yrs. of IT experience and 3+ years' experience in Data warehouse/ETL projects. Deep understanding of Star and Snowflake dimensional modelling. Strong knowledge of Data Management principles Good understanding of Databricks Data & AI platform and Databricks Delta Lake Architecture Should have hands-on experience in SQL, Python and Spark (PySpark) Candidate must have experience in AWS/ Azure stack Desirable to have ETL with batch and streaming (Kinesis). Experience in building ETL / data warehouse transformation processes Experience with Apache Kafka for use with streaming data / event-based data Experience with other Open-Source big data products Hadoop (incl. Hive, Pig, Impala) Experience with Open Source non-relational / NoSQL data repositories (incl. MongoDB, Cassandra, Neo4J) Experience working with structured and unstructured data including imaging & geospatial data. Experience working in a Dev/Ops environment with tools such as Terraform, CircleCI, GIT. Proficiency in RDBMS, complex SQL, PL/SQL, Unix Shell Scripting, performance tuning and troubleshoot Databricks Certified Data Engineer Associate/Professional Certification (Desirable). Comfortable working in a dynamic, fast-paced, innovative environment with several ongoing concurrent projects Should have experience working in Agile methodology Strong verbal and written communication skills. Strong analytical and problem-solving skills with a high attention to detail. Mandatory Skills: Python/ PySpark / Spark with Azure/ AWS Databricks Skills: neo4j,pig,mongodb,pl/sql,architect,terraform,hadoop,pyspark,impala,apache kafka,adfs,etl,data warehouse,spark,azure,data bricks,databricks,rdbms,cassandra,aws,unix shell scripting,circleci,python,azure synapse,hive,git,kinesis,sql Show more Show less

Team Member – Incident, Problem, Change & Release Management. Responsibilities: • Participate in shift-based operations to provide 24x7 support. • Own the Incident Management process and enforce adherence to protocols. • Respond to reported problems/incidents, initiate incident process, and coordinate with app teams to identify root cause. • Assess business impact and urgency with relevant teams to define Priority and Severity levels. • Log and track incidents/resolutions for trend analysis. • Lead and coordinate problem triaging via MS Teams or Zoom (chat/bridge calls). • Handle communication for P1/P2 Incidents with IT and Business Leaders. • Coordinate deployment/release activities between onsite and offshore teams. • Maintain strong collaboration with Release Managers, DevOps, and app teams. • Participate in cross-trainings and process documentation. • Create/update SOPs or wiki pages. • Join daily scrums with delivery teams for triage updates. Requirements: • 4 Plus years of experience with ITSM processes. • Strong knowledge of Incident and Problem Management. • Understanding of Change and Release Management processes. • Willingness to work in rotational shifts. • Excellent communication, documentation, and coordination skills. • Self-motivated and team-oriented. Preferred Skills: • Experience with ServiceNow, Azure DevOps, and MS Office tools. • Familiarity with ITIL frameworks. • Exposure to global clients, especially Banking/Auditing domains. • Tools: MS Visio, Zoom, Skype. Certifications (Preferred): • ITIL V3/V4 Foundation • Intermediate ITIL certifications (Change/Release Management) ________________________________________ Show more Show less

Sr Director/ VP AI & Machine Learning – Strategy Overview The next evolution of AI-powered cyber defense is here. With the rise of cloud and modern technologies, organizations struggle with the vast amount of data and thereby security alerts generated by their existing security tools. Cyberattacks continue to get more sophisticated and harder to detect in the sea of alerts and false positives. According to the Forrester 2023 Enterprise Breach Benchmark Report, a security breach costs organizations an average of $3M and takes organizations over 200 days to investigate and respond. AiStrike’s platform aims to reduce the time to investigate and respond to threats by over 90%. Our approach is to leverage the power of AI and machine learning to adopt an attacker mindset to prioritize and automate cyber threat investigation and response. The platform reduces alerts by 100:5 and provides detailed context and link analysis capabilities to investigate the alert. The platform also provides collaborative workflow and no code automation to cut down the time to respond to threats significantly. We are looking for a forward-thinking Leader for AI to define and lead the AI and ML strategy for our next-generation cybersecurity platform. This role sits at the intersection of data science, cybersecurity operations, and product innovation, responsible for transforming security telemetry into intelligent workflows, automated decisions, and self-improving systems. You will lead the vision and execution for how classification, clustering, correlation, and feedback loops are built into our AI-powered threat investigation and response engine. Your work will directly impact how analysts investigate alerts, how automation adapts over time, and how customers operationalize AI safely and effectively in high-stakes security environments. Key Responsibilities ● Define the AI Strategy & Roadmap: Own and drive the strategic direction for AI/ML across investigation, prioritization, alert triage, and autonomous response. ● Architect Feedback-Driven AI Systems: Design scalable feedback loops where analyst input, alert outcomes, and system performance continuously refine models. ● Operationalize ML for Security: Work with detection engineering, platform, and data teams to apply clustering, classification, and anomaly detection on massive datasets—logs, alerts, identities, cloud events—not images or media. ● Guide Complex Security Workflows: Translate noisy, high-volume telemetry into structured workflows powered by AI—spanning enrichment, correlation, and decisioning. ● Collaborate Across Functions: Partner with product managers, detection engineers, threat researchers, and ML engineers to define use cases, data needs, and modeling approaches. ● Ensure Explainability and Trust: Prioritize model transparency, accuracy, and control—enabling human-in-the-loop or override in high-risk environments. ● Lead AI Governance and Deployment Frameworks: Define policies, versioning, validation, and release processes for customer-safe AI usage in production environments. Requirements ● 10+ years of experience in data science, applied ML, or AI product leadership, with at least 3–5 years in cybersecurity, enterprise SaaS, or complex data domains. ● Demonstrated experience applying classification, clustering, correlation, and anomaly detection on structured/semi-structured data (e.g., logs, alerts, network events). ● Strong understanding of cybersecurity workflows: detection, investigation, triage, threat hunting, incident response, etc. ● Experience in building data feedback pipelines or reinforcement learning-like systems where user input improves future predictions or decisions. ● Proven ability to scale AI/ML systems across multi-tenant environments or customer-facing platforms. ● Familiarity with platforms such as Snowflake, Google Chronicle, Sentinel (KQL), or SIEM/SOAR tools is a strong plus. ● Exceptional communication and storytelling skills: able to communicate AI strategy to technical and executive stakeholders alike. ● Experience with security-specific ML tooling or frameworks (e.g., security data lakes, Sigma correlation engines, MITRE ATT&CK mapping). ● Prior work in multi-modal learning environments (signals from logs, identity, cloud infra, etc.). ● Deep familiarity with model evaluation, drift detection, and automated retraining in production settings. ● Exposure to or leadership in building agentic AI workflows or co-pilot-style assistant models in the security space. AiStrike is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

What would SRE do here 1. Manage and maintain day-to-day BAU operations, including monitoring system performance, troubleshooting issues, and ensuring high availability. 2. Build infrastructure as code (IAC) patterns that meet security and engineering standards. 3. Build CI/CD pipelines using Octopus, GitLab-CI and cloud-native toolchains like ArgoCD. 4. Build and maintain automation scripts and tools to streamline operational processes. 5. Ensure observability around the system uptime is available and take necessary actions to triage issues with respective service teams and stakeholders. 6. Manage observability setup, including metrics and logging, and enhance capability with proficiency in PromQL queries. 7. Build runbooks that are comprehensive and detailed to manage, detect, remediate, and restore services. 8. Collaborate with engineering teams to provide quicker solutions during the firefighting and help improve the overall process. 9. Support the operations team in managing BAU by monitoring and analyzing system logs and performance metrics to identify areas for improvement and take proactive measures. 10. Stay up to date with industry trends and best practices in SRE, observability, alerting, and infrastructure automation. 11. Actively participate in rotational shift/on-call duties to ensure continuous operational support. 12. Communicate effectively with technical peers and team members in both written and verbal formats. What are we looking in new hire 1. At least 2+ years of experience as an SRE, with strong knowledge of cloud computing platforms, preferably Azure. 2. Cross-functional knowledge in Linux systems, storage, networking, security, and databases. 3. Experience in container orchestration tools like Kubernetes. 4. Proficiency in languages such as Python, Go, etc. 5. Have the capability to develop and maintain software written in any programming language. 6. Experience working with continuous integration and continuous delivery tooling and practices (e.g., GitLab, ArgoCD, Octopus). 7. Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. 8. Excellent communication and collaboration skills. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Role: Network Security Admin Job Location: Chennai/Kochi Exp Range: 7Years to 10Years Desired Competencies (Technical/Behavioral Competency): Routing & Switching (Cisco/Juniper – OEM’s) DC-Core Network Protocol BGP/OSPF concepts Checkpoint Firewall – Network Security & VPN concepts Cisco Wireless & SD WAN concepts Candidates should have a strong working knowledge of OSI layers 1-7, with the ability to apply analytical and troubleshooting skill sets to solve complex problems across all networking disciplines Monitor the performance and capability of the network using diversified tools. Identify the malfunctioning of hardware, software, and alerts events. Triage or troubleshoot the issues & incident, within the defined areas. Follow Standard Operating Manuals and coordinate with third party vendors, customer contacts, or other IT teams to implement solutions and resolution. Develop strong relationships with the customer and all other supporting departments. Experience on supporting the Cisco WLAN Controllers, SSID and Access Points Experience on Implementing and troubleshooting Firewalls Security, VPN’s, NAT policy, Software Patch management Configuring and troubleshooting routing & switching protocols: Set up and troubleshoot protocols like OSPF, BGP, EIGRP, VLANs, STPs, VRF, MC-LAG, FHRP,DMVPN, NAT Policy. Solid understanding of LAN, WAN and SDWAN concepts (including wireless LAN) with experience in supporting enterprise class routers, switches in a global and enterprise network environment. Experience on Implementing and troubleshooting Internal and External DNS, IPAM, DHCP for IP management. Experience on Implementing and troubleshooting F5 LTM administration, SSL Certificate renewal, iRules creation, Software Upgrade & Patching. Show more Show less

Visakhapatnam, Andhra Pradesh Work Type: Full Time Position: Site Reliability Engineer (AWS) Experience: 5+ years Location: Vizag (Only) Requirement 5+ years of experience developing and/or administering software in public cloud 5+ years’ experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js 5+ years’ experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. 5+ years’ experience of cross-functional knowledge with systems, storage, networking, security and databases 5+ years’ experience of system administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) 5+ years’ experience working with continuous integration and continuous delivery tooling and practices What you’ll do: Manage system(s) uptime across cloud-native (AWS) and hybrid architectures. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Build automated tooling to deploy service request to push a change into production Solve problems and triage complex distributed architecture service map. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services. Lead availability blameless postmortem and own the call to action to remediate recurrences. On call for high severity application incidents and improving run books to improve MTTR Participate in a team of first responders in a 24/7, follow the sun operating model for incident and problem management. Effectively communicate to technical peers and team members in both written and verbal formats. What could set you apart: You have expertise designing, analyzing and troubleshooting large-scale distributed systems. You take a system problem-solving approach, coupled with strong communication skills and a sense of ownership and drive You have experience managing Infrastructure as code via tools such as Terraform or CloudFormation You are passionate for automation with a desire to eliminate toil whenever possible You’ve built software or maintained systems in a highly secure, regulated or compliant industry You thrive in and have experience and passion for working within a DevOps culture and as part of a team

Company Gurus Helps Businesses Protect And Recover Revenue By Providing Innovative Chargeback Management Solutions, AI Analytics, And Insights Powered By Our Proprietary FPRONE Platform. By Understanding Our Clients Needs And Fully Aligning With Their Goals, We Help Clients Reduce Chargebacks And Increase Recovery Rates To Maximize Revenue. Our Technology Solutions Use Powerful AI Insights, Data Science And Advanced Analytics Combined With Deep Industry Expertiseto Deliver Hundreds Of Millions Of Dollars In Recovered Revenue To Our Clients. For More Information, Visit Overview We are seeking a highly motivated Product Support Specialist to join our growing team. This frontline support role is responsible for assisting merchant users as they navigate through the chargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping them understand portal workflows, assisting with navigation issues, resolving general platform queries, and ensuring a smooth, efficient user experience. Strong communication skills, quick learning ability, adaptability, and a client-first attitude are critical for success in this role. This is an exciting opportunity for individuals who are passionate about client service, product support, and becoming an expert in the chargeback management Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathetically and effectively. Meet and exceed SLAs, KPIs, and CSAT Result Areas (KRAs): Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support & Master's degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as Skills: Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. (ref:iimjobs.com) Show more Show less

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 1 year of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript). 1 year of experience with data structures or algorithms. Preferred qualifications: Master's degree or PhD in Computer Science or related technical field. 1 year of experience building and developing large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage, or hardware architecture. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company. Responsibilities Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. About the role: ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. Shift details: Candidate should be comfortable working EST/PST shifts based on business needs (Rotational Shift) Work Mode : Hybrid - 3 days Work from Office and 2 days Work from Home Week Off : Saturday & Sunday What You’ll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Effectively triage and manage escalations to engineering teams for issues that can’t be resolved by Customer Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers Must have a strong attention to detail A positive attitude About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. Show more Show less

Hiring expert Product Security Engineers to be part of a young and leading Enterprise SaaS Product Company that's redefining the Loyalty domain!. At Loyalty Juggernaut, we're on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY- , our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY- delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem. Visit www.lji.io to know more about us. As a Product Security Engineer, you'll to ensure the security of GRAVTY- throughout the development lifecycle. In this role, you will work closely with Engineering, DevOps, and Product teams to design and implement security controls, identify vulnerabilities, and drive secure coding practices. Your Responsibilities Will Include And Not Limited To Conduct Vulnerability Assessment and Penetration Testing (VAPT) across web, mobile, API, and infrastructure. Think like an attacker and simulate advanced threat scenarios to proactively identify security gaps. Utilize leading security tools such as Burp Suite, Acunetix, OWASP ZAP, Snyk, Wiz, and others. Leverage offensive security platforms and toolkits like Wireshark, Metasploit, Kali Linux, and more. Perform API and mobile platform security testing, including vulnerability discovery and exploit validation. Execute and document Open-Source Intelligence (OSINT) investigations. Collaborate closely with DevOps/Engineering to integrate security tools into CI/CD pipelines and promote DevSecOps best practices. Contribute to secure coding reviews and vulnerability triage, and assist in patch, compliance, and access control management. Monitor and respond to production security alerts and assist with security incident handling. To be successful in this role, you should have : A Bachelor's degree in Engineering, preferably CS/IT. 3+ years of proven experience in penetration testing and vulnerability management. Minimum of 1-3 years of experience in Red Teaming. Strong coding/scripting proficiency in Python, Java, Ruby, or similar. Familiarity with AWS cloud, Linux systems, Docker containers, and infrastructure security practices. Exposure to DevSecOps, including implementing security tools in CI/CD, and production environment protection. Experience in Secure Development Lifecycles, access controls, and patch & compliance frameworks. Industry-recognized certifications like CEH, eWPT, eWPTX, or equivalent are a plus. Excellent analytical, communication, and collaboration skills. A curious mind, a passion for security, and a knack for staying one step ahead of adversaries. (ref:hirist.tech) Show more Show less

Key Responsibilities, Deliverables / Outcomes Implementation and configuration of IT network & endpoint security solutions, ensuring seamless integration with existing infrastructure and alignment with security best practices. Understand, troubleshoot, triage, and diagnose customer reported issues over the phone and via secure screen share. Serve as a subject matter expert on IT network & endpoint security technologies Firewall, WAF, EDR, MDM and other relevant solutions. Respond in a timely manner (with published SLA) to incidents and support requests. Collaborate with internal or external team members to resolve the customer reported issues. Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third parties, etc. Test and replicate customer issues as part of troubleshooting process. Update customers and internal teams on progress of customer issues using their technical knowledge and unique solutions. Work closely with OEM / vendors to define new requirements and use cases from customer issues and feedback. Maintain accurate documentation of IT network & endpoint security configurations, policies, and procedures, and prepare comprehensive reports for clients and internal stakeholders. Provide training and knowledge sharing sessions to educate clients as necessary and internal teams (Technical & Sales) on IT network & endpoint security technologies, and emerging threats. Attend security audits / reviews for IT network and endpoint security solutions / products. Maintain a high degree of knowledge about competitive product developments, obtain necessary product certifications. Complete administrative project tasks like time and expense entry, status reporting, and project completion Skills : In-depth knowledge of IT Network & Endpoint Security Solutions / Products. Intermediate knowledge in Server & client OS Familiarity with Firewall, WAF, EDR, MDM, and other relevant security technologies. Ability to IT network and endpoint security solutions. Proficiency in creating and maintaining technical documentation and training decks. Ability to coordinate with external partners and Competencies : Analysis & Problem-solving skills Continuous Learning Customer Focus & Accountability Team Player Communications Oral & Verbal : 3Yr Diploma / Technical Graduation in IT related fields. MCSE & CCNA Certification Security product certifications (Firewall, EDR, DLP etc.) are desirable. 3-5 years of technical experience in Cyber Security / IT Experience supporting clients in a managed service organization (ref:hirist.tech) Show more Show less

Job Summary We are seeking a highly motivated and detail-oriented Quality Software Testing Assurance Engineer to join our dynamic team in Gurgaon. The ideal candidate will be responsible for ensuring the quality and reliability of our software products, particularly within the domains of Vehicle Tracking Systems (VTS) and Intelligent Traffic Management Systems (ITMS). This role involves both manual and automated testing, identifying and documenting defects, and collaborating closely with development and product teams to deliver high-quality solutions. The successful candidate must be an immediate joiner with a minimum of 2 years of relevant : Test Planning And Design Analyze requirements, specifications, and technical design documents to create comprehensive and well-structured test plans and test cases. Develop and maintain test scripts for both manual and automated testing. Identify and prioritize test scenarios based on risk and business impact. Test Execution Execute manual and automated test cases, meticulously documenting test results. Perform functional, integration, system, regression, and performance testing. Conduct API testing using relevant tools. Test software across different environments and Management : Identify, log, and track defects using JIRA or TestRail, providing clear and concise steps to reproduce. Work closely with developers to understand and resolve identified issues. Participate in defect triage meetings and follow up on bug : Design, develop, and maintain automated test scripts using Selenium. Contribute to the automation framework and identify areas for automation. Analyze automation test results and identify areas for and Communication : Work effectively within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives. Communicate effectively with developers, product owners, and other stakeholders regarding test progress, results, and potential risks. Provide timely and accurate test reports and Assurance Best Practices : Adhere to established QA processes and methodologies. Contribute to the continuous improvement of testing processes and standards. Stay up-to-date with the latest testing tools and techniques. Skills Minimum of 2 years of proven experience in software testing. Hands-on experience in testing Vehicle Tracking Systems (VTS). Hands-on experience in testing Intelligent Traffic Management Systems (ITMS). Proficiency in both manual and automated software testing methodologies. Strong experience with Selenium for test automation. Experience using JIRA or TestRail for test management and defect tracking. Familiarity with Agile methodologies and the software development lifecycle. Experience with API testing tools (e.g., Postman, RestAssured). Good understanding of SQL for database : Experience with performance testing tools. Knowledge of scripting languages (e.g., Python, Java). Experience with CI/CD pipelines. Understanding of different testing frameworks (ref:hirist.tech) Show more Show less

Job Overview St. Fox is looking for a proactive and seasoned L2 - Next-Gen SIEM Security Engineer to join our skilled team in Bengaluru/Pune. This onsite role involves direct collaboration at our esteemed customer's location, offering a stimulating environment with substantial opportunities to enhance your professional growth and technical expertise. You will be instrumental in the administration, management, and optimization of cutting-edge Next-Gen SIEM/EDR platforms, focusing on threat hunting, detection rule development, and fostering a strong security : Administer and provide comprehensive management support for CrowdStrike Next-Gen SIEM/EDR solutions, ensuring their optimal performance and configuration. Perform proactive threat research and threat hunting to identify emerging tactics, techniques, and procedures (TTPs) and translate these insights into actionable detection requirements using an intelligence-driven approach. Develop, thoroughly test, and deploy high-fidelity CrowdStrike Next-Gen SIEM detection rules to enhance the customer's security monitoring capabilities. Collaborate effectively with Security Analysts to create detailed playbooks for triage and response specifically for actionable high-fidelity detections, streamlining incident handling. Work closely with SIEM architects to develop and define best practices for parsing and normalizing data to a common event schema, ensuring consistency and usability of security logs. Build and maintain utilities and tools to enable the managed security services team to operate quickly, efficiently, and at a large scale. Analyze security data, such as logs or packet captures, from various sources within the enterprise environment and draw accurate conclusions regarding past and potential future security incidents. Develop and maintain clear, concise processes and documentation for all security operations, configurations, and incident response Skills & Qualifications : B.Tech/B.E/BCS, BCA with sound technical skills. Minimum 5+ years of hands-on experience supporting SIEM/SOAR platforms, Threat Hunting, and various Security solutions and technologies. Strong command of both verbal and written English language. Demonstrated ability to combine technical acumen with critical thinking abilities to solve complex security challenges. Strong interpersonal and presentation skills, capable of articulating technical concepts to diverse Skills : Certification in any of the SIEM platforms (Splunk, Sentinel, QRadar, Elastic SIEM). Certifications such as CEH (Certified Ethical Hacker), CompTIA Security+, CompTIA Network+, CCNA (Cisco Certified Network Associate). Direct experience with CrowdStrike products, particularly their SIEM/EDR capabilities. Experience with incident response processes and procedures. Knowledge of scripting languages for automation (e.g., Python) (ref:hirist.tech) Show more Show less

SOC Analyst L2 We are hiring an experienced SOC Analyst L2 for managing advanced security threats, conducting deep-dive investigations, and leading incident response initiatives. This role requires a strong background in multi-scanning, CDR solutions, and incident handling Analyze and respond to advanced security threats and alerts. Lead incident investigations and perform root cause analysis. Configure, tune, and optimize SIEM tools (IBM QRadar). Guide and mentor L1 analysts during incident triage and resolution. Maintain playbooks, response procedures, and threat intelligence reports. Collaborate with cross-functional teams on remediation Skills & Qualifications : Bachelors or Masters degree in Computer Science, Computer Engineering, or equivalent. Minimum of 5 years of SOC experience, with at least 1 year in multi-scanning or similar technologies. Proficiency with SIEM tools like IBM QRadar. Experience with CDR tools, network monitoring, and forensic analysis. Knowledge of malware detection and remediation techniques. Excellent problem-solving and analytical skills (ref:hirist.tech) Show more Show less

Job Description We are seeking a Level 1 SOC Analyst to monitor and analyze security incidents and maintain security posture using SIEM tools such as IBM QRadar. The ideal candidate will have solid experience in handling multi-scanning and CDR (Content Disarm and Reconstruction) Responsibilities : Monitor and triage security alerts generated from SIEM tools (IBM QRadar). Perform Level 1 incident analysis and escalate as required. Operate and maintain multi-scanning tools and CDR solutions. Analyze log data for security anomalies and threat detection. Maintain incident tracking and ensure timely closure. Document and maintain SOPs for incident handling. Required Skills & Qualifications Bachelors or Masters degree in Computer Science, Computer Engineering, or related technical discipline. Minimum of 3 years of experience in a SOC environment. Strong understanding of SIEM tools, preferably IBM QRadar. Exposure to network security tools and threat detection methods. Strong analytical and troubleshooting skills. Good communication and documentation abilities (ref:hirist.tech) Show more Show less

Responsible for supporting project initiation by defining scope and objectives, develops comprehensive plans, and collaborates with stakeholders to ensure alignment with business needs. The role involves analyzing processes, optimizing workflows, mitigating risks, coordinating project execution, and maintaining transparent communication among stakeholders, while also establishing quality standards, managing changes, and providing service support to ensure project success and customer satisfaction. Support project initiation activities, define project scope, objectives, and deliverables, and develop comprehensive project plans outlining tasks, timelines, resources, and budgets. Collaborate with stakeholders to analyze, and document project requirements, ensuring alignment with business needs and objectives. Analyze existing processes, identify areas for improvement, and design streamlined workflows and procedures to optimize project efficiency and effectiveness. Identify, assess, and prioritize project risks and develop risk management strategies to mitigate potential threats and ensure project success. Coordinate project execution activities, monitor project progress against established plans, and proactively identify and address issues to keep projects on track (on Time, within budget, adhering to high quality standards, meeting customer expectations). Facilitate communication and collaboration among project stakeholders, including team members, sponsors, and end-users, to ensure alignment, manage expectations, and address concerns. Establish quality standards and metrics for project deliverables, conduct quality assurance reviews, and implement quality control measures to ensure project outputs meet defined criteria. Identify potential changes to project scope, schedule, or requirements, assess their impact, and develop change management plans to address and implement approved changes effectively. Maintain accurate project documentation, including status reports, and issue logs, and generate regular project reports to stakeholders to provide transparency and ensure accountability. Provide service support, triage incoming issues, and escalate complex or critical issues to appropriate teams for prompt resolution, ensuring timely response and resolution of user-reported problems. Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, Business Administration or related discipline. Experience: Relevant work experience in application support and/or project management based on the following number of years: Associate: Prior experience not required Standard I: Two (2) years Standard II: Three (3) years Senior I: Four (4) years Senior II: Five (5) years Knowledge, Skills And Abilities Fluency in English Analytical Skills Planning & Organizing Skills Project Management Skills Interpersonal Skills Accuracy & Attention to Detail Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Description We are looking for a talented and experienced Sr Software Engineer to join our dynamic team. This role will provide you with the opportunity to work on cutting-edge SaaS technologies and impactful projects that are used by enterprises and users worldwide. As a Senior Software Engineer, you will be involved in the design, development, testing, deployment, and maintenance of software solutions. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. Skills We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges. Our team is looking for strong talent with expertise in the following areas: Back End Engineer (API Development, Database Management, Security Practices, Message Queuing) DevOps Engineer (k8s, CI/CD Pipelines, Managed File Transfer, Containerizati on/Orchestration, Cloud Platforms) Good to have AI knowledge (Machine Learning Frameworks, Data Processing, Big Data Technologies, Generative AI) Responsibilities Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Dev Ops Model: Understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other developers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 3+ years of professional software development experience. Proficiency in one or more programming languages such as Java, C#, .NET, Python, JavaScript. Good understanding of cloud technologies and DevOps principles. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Preferred Qualifications Experience with cloud platforms like GCP, Azure, or AWS. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Job Description: Support hours 24x7 Work Environment with Predominantly US Business Hours Roles and Responsibilities Acting as a Lead Tier 2.5 for Tier 2 engineer for AT&T Business Network Solution Team. Prioritizing and analyzing the alerts and events in the network monitoring tool. Advance technical knowledge of troubleshooting, configuration & maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Ruckus, ServiceNow, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Clear understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Knowledge of Aruba, Cisco, Ruckus wireless controller, access point & switches. Proficient knowledge of performing Incident Triage while acting as a lead of first responders of a service desk supporting AT&T Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits – Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ability to lead and contribute technically over complex troubleshooting calls Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Comfortable to lead and work with internal support groups and recommend diagnostic tests based on degree of service impairment. Updating ticketing systems and tools documenting incident chronology Managing, leading and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and AT&T business partners) for sectionalization and formulation of testing plans, while providing end to end support towards agreed deliverables. Escalating tickets according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge And Skills Required To Perform The Role Technical Skills: - Minimum 3-5 years of relevant experience in IT service industry working as a lead on telecommunications & managed network infrastructure solutions. No less than 3 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 2-3 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Proficient understanding and knowledge on troubleshooting Aruba, Meraki, Ruckus, AP, switches and SIM based Routers / Modems (LTE / 5G) Excellent knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Clear understanding of Network protocols, Routing, Switching, Wired & Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Excellent knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services & Cloud based Wireless controllers. Excellent technical coordination skills and knowledge of vendor management for network hardware equipment, cloud based virtual servers, wireless controllers and skills for effective management of ISP's and other network service providers. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) . Excellent voice over IP tele conference handing skills and telephone etiquette. Excellent problem-solving skills, ability to work and lead team under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility. Ability to work well in a team. Years of Experience 5+yrs Education BE/B.TECH + CCNC / CMA / ACSA/ ACA / ACMA / ACMP Certified Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. JobCategory:CallCenter Show more Show less

We are seeking a talented individual to join our GIS Team at MMC Corporate This role will be based in Gurgaon.This is a hybrid role that has a requirement of working at least three days a week in the office. Associate Director – Telecommunication The Telecommunications Specialist position is a member of Marsh McLennan’s Global Service Delivery team, tasked with building, deploying, and supporting the company's network infrastructure and data circuits. The role also involves performing routine (preventative) maintenance to maintain efficient and reliable services, as well as supplementing our global NOC when troubleshooting challenging network problems. As a seasoned and independent contributor, the Telecommunications Specialist plays a crucial role in influencing the team's overall success. What can you expect? Support strategic initiatives by delivering key outputs for new solutions and services. Adhere to engineering design standards for iterative projects, employing best practices throughout the process. Generate design documentation in line with standard practices to facilitate onboarding and operational turnover. Develop comprehensive task lists and milestones to ensure timely completion of deliverables, while diligently tracking the status of all tasks. Implement solution infrastructure based on defined rack elevations, ensuring proper network cabling and connectivity. Produces initial configurations for staging and pre-production testing, followed by completing any remaining configurations necessary for production turnover. Perform thorough and extensive testing to confirm defect-free implementation, document all testing results, and perform the appropriate turnover to production operations. Updates documentation to accurately reflect the "as built" design, and maintains all documentation in the team’s centralized document repository. Actively participate in project review and operational turnover meetings with operations teams and offers basic end-user training as needed. Craft, submit, and sponsor detailed change control requests in the change management system. Adhere to the change management process for all infrastructure modifications. Monitor incident queues, troubleshooting and resolving or assigning tickets as necessary. Execute all standard business-as-usual (BAU) configuration and deployment activities. Handle routine configurations to support the production environment, including capacity expansion and performance management, while helping various teams on IPT voice/call center systems and network infrastructure. Manage IMAC activities, including hardware and technology refreshes. Coordinate and oversee the corporate-wide DNS, DHCP, and IP infrastructure using the Infoblox product suite in both BAU and disaster recovery scenarios. We will count on you to: Take the initiative to identify and execute solutions for network optimization, identifying opportunities to minimize outage events, reduce mean time to repair (MTTR), and enhance overall performance. Provide technical and resource support to the Voice Service Delivery, Call Center, Voice Ops, Provisioning, and Architecture teams as required. Help other MMC Tech areas upon request and generates performance reports using available tools. Conduct initial analysis and triage for performance issues assigned to Global Service Desk (GSD). Collaborate with senior network services engineers to review tests and results, aiming to identify root causes and remediation actions to restore performance. What you need to have: Assist operations teams with technical troubleshooting and provides on-site/hands-on support during major incidents and outages. Obtain quotes and submits orders into the requisitioning system as directed, while tracking expenditures against the budget. Work with carriers to establish new circuits in targeted communications rooms within MMC facilities, monitoring LEC and LD installation milestones. Participate in PMO-led project calls, providing updates on telecom project deliverables. Develop and enact remediation plans for issues and risks, escalating to PMO when necessary. Manage the structured cabling plant, monitoring the available capacity of patch panels and engaging cabling contractors to provision new capacity as required. Execute all end-to-end patching according to defined provisioning processes and installs non-standard patching and cabling for unique solutions as needed What makes you stand out? Strong leadership and organizational abilities Ability to learn quickly and work independently or as part of a team Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_308045 Show more Show less

🚀 We're Hiring! IT Helpdesk Coordinator at Enhancor 🚀 Enhancor, a leading customer service firm specializing in outsourced accounting, regulatory compliance, IT, and financial services for real estate and property management companies, is looking for a skilled IT Coordinator to join our dynamic team in Pune! As an IT Coordinator, you’ll play a pivotal role in supporting our internal teams, ensuring smooth operations across the company. From troubleshooting hardware and software issues to administering Microsoft 365 services, your expertise will be key to maintaining productivity and efficient workflows. Key Responsibilities: Efficiently triage, log, and prioritize support tickets in accordance with established procedures. Ensure all tickets are resolved in a timely manner, adhering to service level agreements (SLAs). Communicate effectively with users to provide updates and solutions to their issues Provide expert technical assistance to employees on a diverse range of software, hardware, and networking issues. Troubleshoot and resolve problems with user devices, including desktops, laptops, printers, and other peripherals. Deliver high-quality support via various channels such as phone, email, and chat. Manage and administer Microsoft 365 applications and services, including Exchange Online, OneDrive for Business, Microsoft Teams, and other collaboration tools. Support users with issues related to Microsoft 365 services, including account management, access permissions, and feature functionality. Monitor and maintain the health of Microsoft 365 services to ensure optimal performance. Provide support for common software applications used within the company, such as Outlook, Microsoft Teams, and Zoom. Assist with software installation, configuration, and troubleshooting to ensure smooth operation and integration with other systems. Set up, configure, and maintain user workstations, laptops, printers, and other network-connected devices. Diagnose and resolve issues with printers, copiers, scanners, and other office equipment. Ensure that all hardware and peripherals are functioning correctly and are up to date with the latest software and drivers. Perform routine software updates and installations to maintain system performance and security. Perform regular virus, spyware, and adware scans to ensure the security and integrity of company systems and data. Implement and monitor security measures to protect against potential threats and vulnerabilities. Utilize diagnostic techniques and remote tools to troubleshoot and resolve issues for users who are working off-site or in remote locations. Provide clear instructions and guidance to users during remote troubleshooting sessions. What You’ll Need: 🎓 A Bachelor's degree in IT, Computer Science, or a related field 💼 5-7 years of IT support experience (Help Desk/Call Center/IT Technician) ⚙️ Proven expertise in managing and troubleshooting Microsoft 365 services 💡 Strong problem-solving and communication skills 💻 Experience with remote troubleshooting tools 🔒 Knowledge of system security, virus protection, and software updates. 📩 Send your resume and cover letter to hr@enhancor.com to apply today! #Hiring #ITCoordinator #TechJobs #ITSupport #PuneJobs #Enhancor #JobOpening #ITCareers Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. We are looking for a talented and experienced Senior Software Engineer to join our dynamic team. This role will provide you with the opportunity to work on cutting-edge SaaS technologies and impactful projects that are used by enterprises and users worldwide. As a Senior Software Engineer, you will be involved in the design, development, testing, deployment, and maintenance of software solutions. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. Responsibilities Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other developers, providing feedback and maintain a high bar of technical excellence to make sure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using , tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to maintaining the health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 2+ years of professional software development experience. Proficiency in Java and other programming languages such as C#, .NET, Python, or JavaScript. Experience with software development practices and design patterns. Strong problem-solving skills and attention to detail. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Preferred Qualifications Master’s degree in Computer Science, Engineering, or a related technical field. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Join our Team About this opportunity: Join our vibrant Ericsson team as a Test Architect. This pivotal role will see you delve into the world of technical testing, where you will analyze, design, and test end-to-end solutions with direct commercial applications. In response to customer specifications and business needs, your role is to support Consultants in their technical pursuits, aiding test planning and design strategy. Your leadership will shape the test team's endeavors, defining scope, reviewing plans, and warding off risks. You will also play a mentorship role guiding the testing team toward successful delivery of solutions that meet our customers' specifications. Working within various Market Areas, Business Units, and Customer Support domains, your influence will extend to sales and service delivery, working closely with Core 3. This is not just a job but a pathway to creating solutions at the intersection of technology and commerce. What you will do: Analyze, plan, and scope the end-to-end test solutions based on customers' needs and requirements. Design and implement comprehensive testing procedures, engaging in solution review and sign-off activities. Triage and troubleshoot issues arising from end-to-end testing. Drive automation and non-functional requirements (NFR) in the testing solution. Promote innovative testing approaches and support new business ventures. Encourage efficiency through reuse practices and champion the sharing of knowledge across the team. The skills you bring: Defect Tracking. Customer Satisfaction. Automation Test Strategy. Value Creation. Test Design Driven. Coaching and Mentoring. Customer Insights. Performance / High Availability / Geo-redundancy / Security. Ericsson Portfolio. Stakeholder Management. Milestones Planning. Change and Improvement Management. Knowledge sharing activities. Work Level Agreement (WLA) and Service Level Agreement (SLA). Test Planning. Show more Show less

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world. A Little About Us: Yahoo is a global media and tech company. We reach nearly 900M people around the world, bringing them closer to what they love—from finance and sports, to shopping, gaming and news—with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and media. A little bit about the team: Yahoo’s Network Protect team is a tight knit group of people looking for a technical member to secure, build and maintain its global network infrastructure. We are looking to grow the team to expand our support reach globally. We interface with nearly everyone within the company to assist with network issues, security policy implementation, and/or general network troubleshooting. We are primarily based out of the San Jose office and are looking forward to growing the team further. Responsibilities: Responsible for overall support and implementation of Yahoo’s Network infrastructure Develops customized network solutions and systems for varied Yahoo products to include capacity planning and modelling, network performance analysis, network security and network configurations leveraging varied network technologies such as routing, switching, load balancing, metro networks, dark fiber networks, transport backbone network, vpn and encryption technologies, voice over ip. Work with internal and external customers to gather requirements, provide guidance and network security design support. Maintain/build/deploy network security policies (otherwise known as access-lists, or ACLs) across multiple networking platforms (Juniper/Cisco/Juniper SRX/etc.) As part of a 24/7 oncall rotation: Engineers are expected to respond/triage the alerts and take necessary actions to stop or divert the attack and protect Yahoo assets (DDOS Monitoring [IP, ICMP, TCP, UDP]). Respond to escalations, tickets, and alerts from NOC and Helpdesk issued to network security in a timely manner. Provide incident resolution information and work with other teams to complete impact analysis where appropriate. Independently lead and manage high visibility projects end-to-end with aggressive deadlines Mentor and lead with confidence and consistency Qualifications: Firewall technologies and VPNs (Remote Access VPNs, Site to Site VPNs, IPSEC VPN's) Experience with a variety of devices types in Juniper/Cisco firewall,router & switches is required Strong understanding of Network DDoS and other types of network integrity attacks and resolution techniques Strong understanding of network technologies/protocols. (VRRP, BGP, ISIS, OSPF, IPSEC, etc.) Working with centralized authentication systems (TACACS, Radius) Network security fundamentals (Transitive trust, Security policies, and encryption) Knowledge of network programming //automation utilizing Perl, Python, GO, etc. Continuous integration // continuous development is a plus. Work Schedule: The role requires flexibility to work in US shifts (night shifts or late evening hours as per US time zones) to ensure alignment with global teams. Important notes for your attention Applications: All applicants must apply for Yahoo openings direct with Yahoo. We do not authorize any external agencies in India to handle candidates’ applications. No agency nor individual may charge candidates for any efforts they make on an applicant’s behalf in the hiring process. Our internal recruiters will reach out to you directly to discuss the next steps if we determine that the role is a good fit for you. Selected candidates will go through formal interviews and assessments arranged by Yahoo direct. Offer Distributions: Our electronic offer letter and documents will be issued through our system for e-signatures, not via individual emails. Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response. Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements. If you’re curious about how this factors into this role, please discuss with the recruiter. Currently work for Yahoo? Please apply on our internal career site. Show more Show less